trax.pk Reviews 

yai log 1 star b deserve n krty itni koi pathetic service hai or na helpline ki call pick krty hai baykaar sy b upr word hai wo deserve krty hai yaai log gatiya customer support and gatiya courier.

I experienced a serious issue with Trax where 4 COD parcels from my account were misplaced. Despite repeated follow-ups with customer support, I have not received a clear explanation or resolution. This has resulted in financial loss and operational difficulty for my business.

Courier services are expected to handle shipments responsibly and provide timely support when issues arise. I hope Trax management takes this matter seriously and resolves such cases promptly, otherwise customers may be forced to seek formal or legal remedies to protect their rights.

Id give a 0 star if I could. They have the worst customer service ever, they delay deliveries, they don't pick up calls or respond to emails. This has happened every single time. The call just plays music for minutes and then cuts off, horrible and unclear ai responses in chat. How hard is it to deliver a package that is IN YOUR CITY. Their stupid ai keeps saying will be delivered shortly, then it says tomorrow, then the next day and so on. AVOID THESE PEOPLE at all costs. Worst courier service as of now. What a shame

Very disappointing service. Calls are not being answered and emails get no response. Delivery is extremely slow. My parcel was booked on 18 December 2025 and even on 20 December 2025 it is still showing “In Transit”. Not reliable at all.

worst experience with trax courier service they completely fraud. They do fake returns to grow their business.

Worst and trash courier company I have ever experienced in my life. Don't use this company

A package meant to be received in 3-4 business days has taken more than a week and these people say yep the driver just has to be assigned and it will be done. 3 days to assign a driver???

Very pathetic service , they don't deserve even 1 star , the tracking is not accurate, and the complaint cell is not working well as they repeat the same dialogues daily that u will soon receive ur parcel , they even don't reply tu email and when i told them that where is my parcel i want to collect it then they told me wrong addresses repeatedly with out sharing their fone numbers and keep my parcel on hold for so many days , inshort its totally wasted my time and money.....

I had an absolutely horrible experience with trax. I was supposed to have my package in two days and now it's been over a week. No clear communication. The tracking is completely innacurate. They never answered my call. The tracking showed it was out for delivery like three times. Then they called me and told me how my package is in another city and if I can come pick it up?! How is it this hard to deliver within a city? I've never had such an experience with a courier company. Avoid it.

Worst worst worst my customer didn't received any calls from the rider yet they kept lying that the delivery was unsuccessful but they delayed my parcel for a week and yet they didn't delivered I don't have money for that now

Rider threatened to come to my house and rape me after yelling at me about having too many parcels and being too busy when I asked him when he would deliver my parcel. Tried to email to complain and the email bounced. No clear address or phone number for the local office to complain to.

Extremely disappointed with Trax Courier. My parcel has been delayed for several days, and every time I try to get an update, I only receive false promises.

Instead of providing clear communication or timely delivery, they make excuses like weather or rain and keep pushing the delivery to “tomorrow.” This is completely unprofessional and shows no sense of responsibility toward customers.

Their tracking system is useless, and customer support never responds properly. A courier service’s job is to deliver on time, not to blame conditions every time.

This kind of service is pathetic and unreliable. I’ll make sure to avoid Trax in the future and warn others not to use it if they want their parcels delivered safely and on time.

Not recommended at all.

Don't deserve even a one star .. ridiculous service ever...
They make the other person mad by not attending or answering the calls .....parcel delivered never on time...poorest service ever...it's a first and last try....I must say ..🙂🙂

1star bhi deserve nhi krty ye log. Bohaat beykaar service hai 1maheeny sy zayada hogya mera parcel mujhy deliver nhi hoa website pr track kro to your parcel is out for delivery and next day wo delivery unsuccessful hojati hai mujhy khud jaa kr leina para parcel inky wearhouse sy.

Doesn’t deserve one star either but thats the lowest you began with! TRAX, a pathetic and no sense of courier sense! yet they are in courier business! Deceptive, lying openly on there tracking, lazy and unprofessional personnel at there chat portal, total Ridiculous responses that makes any sense, a total disaster! Since September 8th TRAX delivering my shipment! Do not use TRAX at all, asked your shipper if they using TRAX, you want it. Delaying shipment is understandable due to bad weather but lying blatantly is not acceptable! TRAX lies lies and lies, nothing else.

Pathetic service,the rider keeps lying that the contact was made with the clients but in actual they don't.Worst ever services by a courier company.

They delay the deliver and do not respond to calls and their service is really poor.

Trax should rename to Trash courier service
Shame on Trax! Worst courier in Pakistan

Worst delivery service.
Keeping the package with them for days at destination instead of sending out for delivery.
If you try to call, music rings for 10 min and says "Your call is important to us, one of available agents will soon be with you" and after 10 min waiting, call disconnects by saying "Goodbye"