Travis Perkins Reviews 

Thank you Ed & Craig.

Craig @ Travis Perkins Gloucester delivered goods on time as agreed with Ed in the office.

Good job both, you really do deserve 5 stars (would give more if I could) and the delivery map showing where the driver is, is so helpfully.

Thanks again both,

Doesn't matter what branch you are dealing with this is by far the worst company to deal in terms of time scale, communications and logistics. Zero accountability for their poor work.

Excellent speed and service. Craig arrived early and was highly conscientious in maintaining thorough safety standards and minimising disruption on the road throughout. His operation of the grabber was excellent and he placed two bulk bags precisely, despite being slightly hampered by a vehicle. A great ambassador for your company! Thanks

Had everything I needed at my local branch in Wigton. The items were delivered within two days and Mike and his colleague maneuvered the vehicle and unloaded everything exactly where I needed. Great service and great staff.

I would like to recognise Sheldon from your Crown Road Branch Enfield, he had quite a task today with cars double parked on the roundabout, he tried but was not able to get past them to make the delivery, he agreed to come back later, Sheldon returned as promised, persevered and eventually was able to get down the road to my house, delivery a success, thank you again Sheldon also your Brother who made the previous delivery and faced the same challenges,
Travis Perkins are very lucky to have you both working for them,
I would also like to thank Gavin branch manager for all his help over the last few weeks with ordering and delivery.
Kindest regards
Miriam

When you have had an account for over 40 years and you receive a threatening text stating "you have not paid your account we are closing it". Five mile round trip to branch BISHOPS STORTFORD and turns out they have been sending emails to an address we have not used for over 10 years! No apology. No so sorry . What they should have done is
1) pick up the telephone and call
2) ask if there is a problem as payment not received
3) check email address
4) print and put in envelope and a stamp and post
5) establish if they are not going to mail statements that their customers still have correct address.
How delinquent are they . Having worked in credit control for over 35 years this company is a joke whether it's the branch or head office.

Was visited by John today on behalf of material market.
Amazing guy nothing too much trouble for him even in the thunderstorm.
Many thanks
Dave Bishop

Ordered a large quantity of items through our local Andover branch for a Saturday delivery, got a call the day before advising they had no driver and was rearranged for the following Thursday. Thursday came at 4:15 still no sign of the driver, so I rang the branch to be told that they weren’t delivering that day (claimed tyre issues this time) and I should’ve received a call, for which I didn’t. We rebooked it in for the following day, driver turned up and unable to deliver to the required place (though is a narrow entrance, we’ve had multiple other deliveries there). I advised I would ring the depot once a new place could be identified and rearrange it, spoke to someone on the phone who said they would try and get the driver back that day and to put the goods in a different location, however they never called back. The driver didn’t re-attempt the delivery and yard not answering the phone despite trying repeatedly. Including leaving a message (no one ever rang back). My husband tried to then collect the goods from their yard that evening, to be told that they had no suitable pallets, which was a lie because they were in the corner of the yard and the employee just couldn’t be bothered to help. Terrible Service ! avoid!

Raised an order online for delivery and rearranged my work schedule to make sure I was available for delivery. Later got a call saying there was no delivery available for a further 2 days and that it is a known issue with their online system. Do not rely on their website for accuracy!

Hi there,
I won't be using you again or recommending you.
£64 for 1 days hire,when quoted £30 + Vat.
Thieves!!!

Had a delivery today by Kris, lovely friendly and very helpful! Thanks

Been using TP's in Bedford for 4 years now, The service we receive is brillaint, the banter is great. The team at Bedford are brilliant, special mentions for branch manager Alan, and yard manager Dan. Nothing is too much trouble to help a sole trader out. love them

BlueJay Carpentry

Ordered bulk material on app. Confirmed delivery date of Thursday. Got a phone call next day from Annieland branch to say delivery would be the following Tuesday or Wednesday as they were busy. Staff said not to take any notice of delivery dates offered on app.
Very poor service. Had to cancel order and get from another merchant who delivered next day as needed to start job for customer. Will be closing trade account.

We had 3 large bags and a pallet of cement delivered today (2nd June, 2026). Ricky the driver from the Bristol depot, was great! He was super friendly and professional and managed to deliver the goods in a really tight space.

Travis has been great over the years but are now more expensive than wickes or b and q for plastering goods.i thought this company were a wholesale operator.very poor tp
I did speak to my local branch,but was told they can do nothing.

I would like to thanks all the staff at Forest hill travis perkins in london. I have been working on two major projects for the last year and half and the staff at the depot have been great with answering my email enquiries and providing a good price a very quick delivery times. A special mention to Robert who has been great to deal with.

We had 2 large bags of play bark delivered on Saturday 30th May. Andy from Wolverhampton - the driver who delivered this, was really helpful and professional, he did everything he could to unload the bags in a really awkward place for him, just to make this easier for us to use. Well done Andy, you are a credit to your company.

Never one time have I been able to get an answer on the phone from the Trehafod branch. They're a load of rubbish. Better customer service and cheaper prices elsewhere.

Priced and ordered timber from Lee.....easy peasey.
Delivered by Kenny who knowing my limitations had to carry a number of pieces of 4.8 decking off the truck to where I needed it.
No problem, a hot and bothered Kenny carried this timber across the road, into my drive and stacked it neatly.
Not the first time and hopefully not the last.
Well done TP Bodmin & thank you Kenny.

Absolutely incredible staff—honest, kind, and truly amazing!I had the most wonderful experience at the Travis Perkins branch on Hampton Road, Croydon (CR0 2YG). I went in to buy some wood this morning (Friday, 29 May 2026) between 7:30 and 8:00 AM and was helped by a brilliant young member of staff who went completely above and beyond. His customer service was amazing, and he helped me out so much with what I needed.Later, after leaving, I realized with absolute panic that I had lost my purse containing all of my money. After searching everywhere, I decided to call the depot. To my immense relief, another fantastic member of staff had found it and kept it safe for me. When I went back to pick it up, every single penny was still inside.It is so reassuring to know there are still such honest, good people out there. The team at this branch are incredibly customer-focused and genuinely amazing. I cannot thank them enough! Amanda