Travis Perkins Reviews 

Never one time have I been able to get an answer on the phone from the Trehafod branch. They're a load of rubbish. Better customer service and cheaper prices elsewhere.

Priced and ordered timber from Lee.....easy peasey.
Delivered by Kenny who knowing my limitations had to carry a number of pieces of 4.8 decking off the truck to where I needed it.
No problem, a hot and bothered Kenny carried this timber across the road, into my drive and stacked it neatly.
Not the first time and hopefully not the last.
Well done TP Bodmin & thank you Kenny.

Absolutely incredible staff—honest, kind, and truly amazing!I had the most wonderful experience at the Travis Perkins branch on Hampton Road, Croydon (CR0 2YG). I went in to buy some wood this morning (Friday, 29 May 2026) between 7:30 and 8:00 AM and was helped by a brilliant young member of staff who went completely above and beyond. His customer service was amazing, and he helped me out so much with what I needed.Later, after leaving, I realized with absolute panic that I had lost my purse containing all of my money. After searching everywhere, I decided to call the depot. To my immense relief, another fantastic member of staff had found it and kept it safe for me. When I went back to pick it up, every single penny was still inside.It is so reassuring to know there are still such honest, good people out there. The team at this branch are incredibly customer-focused and genuinely amazing. I cannot thank them enough! Amanda

The team at tiverton branch are excellent, and the tool hire team are also excellent .
Had a great helpful , polite service from both divisions and am delighted with the professional and friendly experience they provided .
An absolute pleasure to do business with , very impressed . 6 Stars out of 5

I am extremely disappointed with the level of customer service and organisation I have experienced regarding my recent paving block order via the Huyton branch.

From the beginning, communication has been poor. After placing the order for paving blocks, I had to repeatedly chase the branch just to obtain a delivery date.

The first delivery was then delayed due to the driver being sick, which, while unfortunate, was not proactively communicated to us. When the pavers finally arrived, many of the pavers were defective and not fit for use. About 50% of the pallet were broken.

After raising a complaint about the broken pavers, I again had to spend considerable time calling and emailing multiple times before receiving any meaningful response. Eventually, the branch agreed to replace the damaged pavers.

Unfortunately, the replacement process has been even worse. The second delivery was delayed because the driver apparently took a last-minute day off. When the replacement order finally arrived, the wrong colour pavers were delivered.

To make matters worse, when I called the branch on the day of delivery, the staff member I spoke to stated, “I’ve had enough of today,” before saying she would call me back. No call was ever received. We then called again later that day and were promised a call back between 7–8am the following morning. Again, no call came.

We then had to make a further five phone calls the next day before finally receiving a response, only to be told that the correct replacement pavers would not arrive for another six days.

This entire experience has been incredibly frustrating and stressful. The project has now completely stalled, and due to the repeated delays and errors, we have missed the good weather window needed to complete the work.

The lack of communication, repeated delivery failures, incorrect products, and poor customer service throughout this process have been unacceptable. I would strongly urge improvements in both customer communication and order management procedures to prevent other customers experiencing the same issues.

last time I try and buy local. Wanted 4 fence posts delivery before the weekend from Epworth branch. Told they couldn't delivery as not in my area until next Wednesday.
I live in Epworth, 1 minute from the branch.
The drivers not in the area, how are they going to get back.
go to Wickes instead, delivery tomorrow for £4

Travis Perkins Ealing is great
Charleigh as brilliant in the phone and all the delivery guys knew how to get the big bags over the garden wall
Highly recommend
And the turf I bought has taken well

Delivery driver Jez from the Tewkesbury branch is a star. He delivered to me twice and was so helpful and friendly. Highly recommend the service I received.

I use the Congleton branch on a daily basis and find the staff very helpful ,there is also a great manager who is on point in providing a great service..👍

Went to Worthing branch today to order decking. Assistant was talking to two customers about stories of bad clients and completely ignored me for 5 minutes so I left and bought my decking elsewhere. Very poor customer service and very rude. I won’t be returning.

Ordered online twice from the Kendal branch, both times the delivery was delayed from the date promised on the website. Notification of the delay was always late, so that I had no option to re-order from anywhere else. No problem with the staff or quality of product, but ignore the promised delivery date if ordering online.

Requested cancellation of an order the day after purchase and nearly a month later I still had no refund.

The most frustrating part was not the refund itself, but the poor communication and complete lack of problem-solving from both the branch and customer services.

I repeatedly explained that I could not reliably confirm the exact billing details originally entered into the online form because the invoice provided does not display them and modern payment/autofill systems do not necessarily make those details easy to reproduce later. Instead of properly explaining the process or offering alternatives, I was repeatedly asked the same question over and over again.

Only after escalating to customer services was it finally explained that the billing postcode was allegedly required for manual refund authorisation. That information should have been clearly communicated from the beginning.

I also repeatedly asked what happens to uncollected orders and what the automatic cancellation/refund timescale would be, yet this question was ignored multiple times.

Overall the experience felt unnecessarily difficult, poorly communicated, and badly handled for what should have been a very straightforward cancellation request.

As of right now; 26 days later; I still don't have a refund

Don’t use the weekend hire as they rip you off and bill you for a week.

Hired an excavator (delivered from Cheltenham branch) for a weekend and got charged for a week. When I ordered it I told them I wanted it for the weekend. When they delivered it I told them I wanted it for the weekend. But when I called them on Monday to confirm they would collect it on Monday, they booked it for Tuesday collection and charged me for the week.

Raised it with the local staff and heard nothing back. If I knew they were going to charge me that I would not have let them collect it 5days early.

Excavator was good but I’ll not use TP again.

I have to say the staff at Travis Perkins, Wattstown branch are fantastic. Every time I visit they are so helpful and make purchasing building materials an easy and pleasant experience.

I don't like that they operate in a way that they assume you're going to always be home for them. No SMS, no email, no phone calls... they just deliver without notifying of anything at all. I had to find out they were delivering today by calling them and asking. Otherwise, I wouldn't have been home prepared to receive it.

I (thought) I'd booked a hiring of a beam lifter, only to be told- when I chased it up- that they couldn't source one. I could still be waiting for it now as no one bothered to inform me from the Worksop branch.

Absolute thieves
Over double the price of any merchants

Had a delivery on 11th May from St Philips branch, and just like to say the driver Andy was professional, friendly, and ensured the materials were placed carefully and in a convenient location on site.

All items were delivered in good condition, with nothing missing or damaged, which is always appreciated. Communication leading up to the delivery was clear, and the process felt smooth from ordering through to completion.

The recent delivery from Travis Perkins was a very positive experience overall, i would like to see that he received some recognition for his service. Many Thanks Mrs Heath (Yate)

Needed small quantity of bricks to match a damaged wall. Adam, at Travis Perkins Leatherhead went out of his way to help select correct items, sorting through stock to find best match. Nothing was too much trouble, couldn't have been more helpful.

We’re a water feature company and don’t often use Travis Perkins, as one of our other trade accounts is usually closer to the job. We’ve just completed a Chelsea Flower Show garden and used the Battersea branch for this project. Anyone who’s done Chelsea knows the delivery slots are extremely tight, and we had a lot of juggling to do with our deliveries. Harvey at the Battersea branch did an amazing job organising our delivery and making sure it arrived on time, despite us repeatedly changing the available slot due to the logistics of other deliveries. His response time to our email updates was really fast, and he called to confirm everything had been delivered without any issues. I spoke to quite a few people before Harvey to arrange our delivery and everyone was really helpful. Thanks for everything – we’ll definitely use Travis Perkins again.