Travis Perkins Reviews 

I recently had composite decking delivered by Travis Perkins on behalf of Ecodek.

The delivery was scheduled sensitively due to a family bereavement and delivered on time, promptly by the driver Daniel (FJ23 XVP).

Nothing was too much trouble and Daniel was able to lift the materials into my back garden saving me a lot of "hand balling" from the original delivery point.

Tremendous service, prompt, courteous and very accomodating.

Thanks Daniel, much appreciated

Warning to residents of leatherhead and surrounding area. The lorry driver who used a Travis Perkins sign written lorry as a weapon in a fit of unprovoked road rage is still not only on the road but employed by Travis Perkins as confirmed by the police and with my own eyes. Despite what travis Perkins says, they couldn’t give a flying f*** about the safety of others using the roads as he is still on them, driving a sign written lorry, endangering us all

I could not rate them as they did not answer the phone during their published working hours. ???

I've been a loyal Travis Perkins customer for many years and have spent a significant amount with the company. All I wanted was to change the name on an account because the business name had changed before we started a house build. The business itself hadn't changed, just the name. Instead of finding a sensible solution, Travis Perkins closed the account. To make matters even worse, they also closed a linked account for no apparent reason.

What has disappointed me most is the complete lack of customer service. I've tried contacting customer services by both email and phone and got absolutely nowhere. Nobody from head office had the courtesy to respond before deciding to close both accounts, despite the branch manager agreeing the situation could and should have been handled far better.

The local branch staff have been helpful throughout and have done what they can, but it's obvious they're not getting the support they need from head office. The backup they're receiving is lacking, to say the least, and customers are the ones paying the price.

Since this happened, I've spoken to a number of local builders, and the overwhelming opinion is that Travis Perkins simply isn't the company it used to be. Time and again I've been told that competitors now offer far better service, particularly when something goes wrong. Sadly, I now understand exactly what they mean.

Customer loyalty appears to count for nothing. Rather than working with a long-standing customer to resolve a straightforward administrative issue, Travis Perkins chose the easiest option—closing accounts without discussion or explanation.

And please don't bother replying with the standard "We're sorry to hear this, please contact us" response. I've already contacted you repeatedly by email and phone, and you've had every opportunity to resolve this. If you simply replied to the emails you've already received from me instead of sending generic responses, you'd find everything you need.

You've lost a loyal customer, and based on my experience, I wouldn't recommend Travis Perkins to anyone looking for reliable customer service or support when problems arise.

Edit : Thank you for your reply. Unfortunately, this has only reinforced my original concerns.

As requested, I emailed Nick Bowen on 17 July and, to date, I have received no response whatsoever. That suggests either Travis Perkins is completely disorganised or simply doesn't care about its customers.

It's not really an issue for me anymore, as I've now sourced and priced most of the materials through your competitors. However, it's disappointing that despite being invited to make contact, no one followed through.

I had hoped for better customer service from a company of this size.

The delivery driver Scott was really friendly and went out of his way to be helpful other drivers caused us problems whereas Scott went out of his way to help with any problems boom thing on his lorry wouldn’t come out for him drop materials on his own initiative he dug a trench to solve the problem and did his best to put materials where we needed them .

They sell Neue appliances which aren't fit for purpose & you can't write a product review on their website for some reason. If you buy a New Build with Neue products, you know the builder is using dirt cheap crap from TP.

Ordered online for a large builders bag of ballast, cement and some cable. There was no contact fom the delivering branch, and delivery was still showing for 27 June. Emailed on morning of 27th June, and get a reply stating that the cable was out of stock and they had put the whole delivery back until Wednesday. This is absolutely ridiculous. They could have contacted me first to see if this is acceptable, and I would have been happy t have collected the cable from branch when it is in stock. No. There was no contact at all from them - what sort of customer service is this? I feel totally let down, and now unable to lay the base for my summerhouse that will be delivered on Thursday.

Based on this experience, I will never use nor recommend Travis Perkins to anyone - complete customer service failure and lack of communication.

Keswick Travis Perkins , I always think giving praise where due should be something we all should do , the staff here from Steve and the lads in the yard to Cody and Jacob in the office are a pleasure to visit , efficient , pleasant and nothing is too much trouble. We are based in Kendal area so a different depot to use but well pleased. Cody has really helped and not only made our life easier but our customer has remarked about her organisation and attitude . Top marks. Now I have to state though when she was off we had a replacement called Lewis Harkness, this lad should not be in an office his attitude (calling or e mailing with opening line hello pal is not proffesional) his attention to detail is lacking we went in twice in one day first thing and then afterr lunch fot two bulk bags of grit sand he not only charged different rates for the same material but also did not check I had rates arranged , poor Cody had to sort it out and it seems I was not the only one that day . lets put it this way if he was in charge here I would be looking elsewhere for materials. I think he need s a retrain . Sorry to end on this note but if as i said praise is not given you do not know and the same for poor service .

Regards

John Roberts

Sharp Paving Ltd

Foss Island store in York.
Excellent from ordering to delivery.
Customer service 1st class.
Quality of materials 1st class.
Delivery driver & crane operator were superb.
Very professional 🙏👍

Was served by Zoe at the Stoke Gifford branch. Nothing was too much trouble and she went above and beyond to help us with our enquiry and purchase. Zoe is a credit to your company.

Amy was such a great help. I forgot a few things I needed for a project and she knew exactly what I needed. I would love to have someone like that working for me. What a star

I wanted some reinforcing mesh to make rustic garden trellis. The staff went our of their way to be helpful and make sure it was strapped down well to the car roof. Thank you all for being so helpful

Big thank you to Kevin Meakin the manager at Travis Perkins Cuffley. He went out of his way to fulfil our order of a Bosch washing machine, despite various hurdles being put in his way. Plus the machine was a really good price and the exact one we wanted. Would definitely buy from them again.

I had a difficulty after completing a key element of work for which Travis Perkins, Bognor Regis, supplied materials. Two men only were serving at the branch as a result of illness, so they were under pressure. Without hesitation the difficulty relayed to them was taken over and resolved. The level of customer service experienced in my opinion was exceptional. They were polite, skilled and achieved a better result than I would have ever expected. I would not hesitate to use this branch or recommend it to others. They were remarkable.
MJD Rees, Slindon.

Really disappointing experience with Travis Perkins’ Click & Collect service. I’m used to retailers like B&Q, Screwfix and Wickes, where you can place an order online and collect it shortly afterwards.

I ordered some paint and a roller and brush set, then waited for the collection notification. After 48 hours, I contacted them and was told the order still wasn’t ready. I waited another two days and still heard nothing, so I cancelled the order. The refund eventually arrived eight days after I originally placed the order.

The items I ordered were hardly specialist or unusual, so it’s difficult to understand why the order couldn’t be fulfilled. Based on this experience, I wouldn’t use the service again.

WROXALL (IOW)

Excellent service every time at Wroxall Travis Perkins.

From Andy in the office to Tayler on the wagon, the whole team is friendly, helpful and professional. Orders are always handled smoothly and deliveries are reliable and on time.

Couldn't ask for better service. Highly recommended.

Had a delivery today 2 stocky men ? . Dumped delivery side alleyway to property asked if they could take it round back 6 meters . Builder had told warehouse I was disabled lung neck cancer, told them I couldn't move it not their problem so I attempted to take it round as they looked driving their big lorry away.took me 2 hours to move some floor and roof joists round back, thank goodness a lady friend who delivers bathroom products turned up and dragged 3 sheets of marine 18mm ply. What more can I say pakefirld branch

Travis Perkins Stoke Gifford Bristol Branch.
Had an excellent customer experience here on 17th June 2026.
My wife and I went in with a Fencing problem and came out with a solution thanks to Pete.
He was extremely friendly, helpful and knowledgeable and we bought the correct posts and post spikes for our project.
Pete just proved that the personal touch has a great value in a sale and subsequent visits and recommendations.
Keep up the good work, a very satisfied customer.

Just had a fantastic service from Ross and all at Travis Perkins Holbrook , Sheffield.
I purchased a lock produced by ERA from TP which proved to be faulty , being 81 and no longer driving Travis Perkins offered to deliver a replacement. The new lock came without screws and faceplate so Ross came back with the old lock to make sure no missing parts.
I am really impressed with the service provided by Travis Perkins and Ross.

Ordered decking online (£214) with delivery expected the following week.

The delivery date came and went with no contact from Travis Perkins. After several calls to Customer Services I eventually spoke to the supplying branch, who advised they did not stock the timber that had been sold through the website and suggested I try other branches myself.

Customer Services were helpful and apologetic, however I had to do all of the chasing. Had I not contacted them repeatedly, I am not convinced the issue would have been identified or resolved proactively.

I made it clear that I wanted the order fulfilled rather than refunded, but the order was ultimately cancelled and refunded, leaving me to start again sourcing materials elsewhere.

Mistakes happen, but the communication, ownership and handling of the issue fell well below what I would expect.