Travis Perkins Reviews 

Dani (East Grinstead branch) dropped off some building supplies - sand and timber. Property is not easy to access and neighbours are difficult people. Dani navigated both very professionally. Very impressed. Great driving skills.

Went to find out about the availability and cost of decorative gravel / stone for the garden .the person in the office did not seem bothered to really help us but kept saying look on website then tell me and I’ll see if I can get it .despite standing a few inches away from a computer so we could see the products discuss and order the there and then .told to have a look and come back when we could have done there and then ..needless to say we left and they lost a good sale .would not recommend this place at all

Another perfect service!
Thanks Reece and Danny for sorting out a tricky drop off and making my job alot easier👍

Jimmy at west whickham is extremely helpeful, kind and polite. Solid lad

Unbelievable, I wanted to arrange a delivery, put my used batteries next to other's batteries on the un-emptied collection container first, then received a whole load of condescending attitude from Justin at the Ryde IOW branch. It's not the first time he's been surprisingly unpleasant. I had to walk away and abandoned my intended order after his four minute passive aggressive psycho-drama.
I am truly disgusted with Justin's passive aggression and appalling customer service, just remove the battery container if it's full instead of being disgraceful to people. What a nasty piece of work.

Craig, the driver from travis was a top bloke! He tried and tried to deliver my goods and eventually did!!
Thanks so much!
Great service!

Bought some 100 x 50mm treated timber from TP to replace some 4" x2"s on some decking. When i Got it home it turns out to be 'finished' 38 x 89mm. which is only 3 1/2" by 1 1/2"! I cut it up to fit in the car so cant take it back. Travis Perkins 38mm is not 2 inches.First and last purchase.

I ordered railway sleepers from Travis Perkins, Tonbridge. Sadly not a lot in the way of communication about my order, but a huge thank you to the delivery driver, Mark, who took the time to crane the delivery into our garden.

Mark is a advertisement for the company.

Staff at the Radcliffe branch were really helpful and free delivery and the best price for my NEHH angled cooker hood ( seperate review). The delivery driver was friendly and obliging, a 5* expyall round

Rory at Borehamwood was very helpful and responsive. Got me pricing quickly, arranged anything efficiently. Some of the goods came damaged but he quickly sorted that out. Need more Rorys !

Great Customer Service from the whole team. They were all so helpful, friendly and professional. The are definitely 5 star

All good, no issues or problems to report. Items are accurately described. Ordering processes & checkout easy to follow. A courtesy call received next day thanking for order and with delivery details. Delivery was as scheduled, driver was respectful & helpful in unloading.

Been a stressful garden project, and yet again TP at Sutton Road made it so much easier.
Thanks to Matt, went above and beyond to help find what I needed and ensured I got it all.
Friendly, super helpful, efficient, just a top guy.

Very disappointed with the service.

I placed a small order this morning for boards needed to get a digger across a driveway and onto a new building site. I selected and paid in full for Monday morning delivery, as timing was critical to keep the project moving.

Just over an hour later I received a voicemail from the Worcester branch saying they no longer had space to deliver on Monday and could only offer Tuesday instead.

I immediately called and requested a full refund. If Monday delivery wasn’t available, the order shouldn’t have been accepted and paid for in the first place.

Unfortunately, this has also cost Travis Perkins the opportunity to supply materials for two new four-bedroom house builds, as reliability is essential when choosing a supplier for larger projects.

A very poor first impression, and not the level of service I’d expect from a national builders’ merchant

I orderd 4 packs of Claydon multi red bricks 2 packs were faulty looked like they had been sat in a field for two years they set me 2 new packs out to replace and they were just has bad I rang them and told them they said they would send more even sent me pictures of the bricks I said they look ok so they arranged to be delivered the next day 5 hours later they rang me and said they would not be sending them out because I would only send them back even though they had sent me pictures of the new bricks I think the ones they sold me were seconds repacked if you want to see pictures I have them to send now they have left us having to get the bricks to finish the job else were

They have added delivery charges or £30 to orders under £150 when last night it was free over £100. WICKES WILL DELIVER TO ME OVER 30MILES FOR £5, TRAVIS PERKINS WILL NOT DELIVER FOR 3 MILES FOR LESS THAN £30.
This is the first time in my life ever stepping foot into a Travis Perkins to attempt to purchase products, this is also the very first room/order ill be making while attempting renovation on my home and im starting by replacing the subfloor a MASSIVE amount of work to do to feel screwed by delivery extortion.
I will not use ANY TRADE PERSON going forward who purchases items from travis perkins if i need help on other jobs, nor will i purchase myself.
speaking to a staff member while trying to make an order was like talking to ai, she can get replaced no problem. not helpful at all.
if theyres one thing i hate more than being lied to is when businesses con their customers and think we should just deal with it. NOT ME. DONT LET IT BE YOU TOO!
TRAVIS PERKINS, BODMIN, RESPYN WAY.

Chris and Ricky are fantastic. Not only very helpful, but also saved us money. We had been to HuwsGrays for a Quote which they not only matched but gave us a superior product. They were both also very helpful with their advice and product recommendations. Another member of staff whose name escapes me (apologies) was also very helpful.

Next day delivery, turned up at 1.30pm, had labourer at house at 9, considering we are 5 minutes drive from the depot, expected earlier delivery, very disappointed, could have gone with another company who could have delivered on the Thursday but early morning.

We wanted a few decking boards to finish a DIY project. Travis Perkins decking came in much cheaper than anyone else. I was not sure if they would sell to us because it was such a small order but they were brilliant. Excellent customer service, very good value for money and extremely friendly. Shout out to Shrewsbury branch will definately be back!

Amy who was serving us in the Tiverton branch - was helpful, knowledgable and cheerful (despite the heat!)