Travelocity Reviews 

Crowne Plaza Melbourne Benjamin provided excellent customer service -,went for drinks and an appetizer in the tiki bar! We also enjoyed listening to the band - we will be back!

DON'T EVER BOOK A FLIGHT THROUGH TRAVELOCITY. Their customer service is horrific and their website has serious issues. I initially booked a flight to Costa Rica only to get a confirmation email for the wrong time. When I logged in to change the flight I was somehow booked on a second flight and even though I had a first class confirmation I later found out I wasn't assigned seats (even though I definitely selected them at the time of reservation). This issue wasn't discovered until months later when I logged in to check my flight status. At that time there were only two seats left in separate rows so my fiance and I aren't even sitting together on our honeymoon flight.

After discovering the seat assignment issue I called Travelocity and the solution they came up with was to cancel the second reservation (for the correct time) and reschedule the first reservation (for the wrong flight time). This resulted in us being booked in economy on the outbound flight even though we paid for first class. Then we were told that if we wanted to upgrade the first leg we had to upgrade the entire round trip at a cost of $2,400. Keep in mind that we were already in first on the return flight so we were going to be charged twice for this leg.

It took three different calls to get this resolved, during which we were hung up on twice. Multiple times the customer service agents said they couldn't resolve the issue and told us to contact Alaska Air but the airline couldn't modify the reservation because it was booked through a third party. After more than 5 hours, during which we spoke to multiple supervisors, we were finally able to get the initial ticket issues resolved but our seats are still not together. I want to give them the benefit of the doubt and say they are just inept but it borders on fraudulent incompetence. Do yourself a favor and only book direct with the airlines. Lesson learned.

There should be a NO STARS option. I would advise the universe to NOT DO BUSINESS WITH TRAVELOCITY (also doing business as ORBITZ and EXPEDIA) to book a flight unless you are absolutely certain not to have a problem of any kind, no matter how small or routine (cancelled flight, ticket credit). They make it next to impossible to get a human being. I have bought tickets through Travelocity in years past but things have changed. Earthquakes, an evacuation and finally a volcanic eruption caused me to change my vacation plans -- which resulted in a credit (despite insurance purchased through Travelocity). Trying to use that credit -- just booking a new roundtrip ticket (on the same airline, for a lesser priced ticket within the valid period) has cost me HOURS on the phone and, in the end, $$$ more than if I could have taken care of this through their crappy website. I'm not saying this casually: I loathe Travelocity (which is also Expedia and Orbitz) and am going to lodge a formal complaint with the Better Business Bureau. I will absolutely NEVER do business with them again.

I accidentally choose the wrong activity and needed to cancel.
First, I had to search internet for phone.
Their virtual agent was a waste of time.
First agent said I would get a refund.
Second agent said there was no notes on that phone call. And it would take until May 21st to hear back from them.

Terrible travel company. They messed up our vacation in so many ways. I will forever feel that an injustice was done. Everything from abandoning us at an airport to refusing to comply with cancellation policies. There isn't enough space here to tell it all. Just please don't ever book with these people.

The very first service they provided was double charging our credit card, and of course everything is "online". They avoid human contact like a plague, and now I know why. I recommend that you NEVER USE them or any of their associated companies, hotels.com, Expedia, etc.

Botched my reservation in multiple ways and acted with complete incompetence when making the corrections.

Travelocity is what is called a third party seller. If you book an airline ticket, a cruise, hotel, etc., and you have a problem, you are unable to deal with the actual company they represent. My flight was changed by more than 7 hours, Travelocity wouldn't rebook me on another flight, something they're required to do or issue a refund. The airline told me that since I bought from Travelocity, they had to handle the refund request or rebooking. Travelocity did neither. AMEX stepped in when I contested the charge and it was charged back to Travelocity. According to the airline, this is par for the course with all third party sellers with the exception of brick and mortar travel agencies.

We had a week long stay booked at the Global Luxury Suites in Boston,MA thru Travelocity with insurance.We had to cancel because my Brother in Law suffered a brain hemmorage/Stroke which eventually caused his death.Travel Insurance won't pay, Global Luxury Suites won't recognize our cancellation thru Travelocity.If that wasn't enough, my husbands credit card is now being used fraudulently likely because Global Luxury suites requires a COLOR copy of your credit card when you book. We have booked with Travelocity in the past without issue but this time the ball has been dropped and we have been left hanging in very desperate and tragic situation.

Gave 1 because no 0. Beware after they get your money. Booked round trip for four seniors. Departing flight was changed by two days. We canceled fights. Would not cancel return flight and give us refund. Once you book with them the carrier will not work with you. American Express would not refund our money for the flight. We lost thousands of dollars and Travelocity did not care we booked round trip. We had to honor the return trip. Even though the departing flight was canceled? This company will keep your money and gives no help after they get your money. CONSUMER BEWARE. If flights are cheaper, there is a reason. Book with carrier.

One only because 0 not an option.
Promised refund, given half.
Spoke to at least 5 agents. Give a plus to 1st gentleman, after that communication barriers didn’t help. Very poor customer service.
Will be my last dealing with Travelocity.

I use them frequently for hotel discounts. but I stayed at the Stroudsmoor country inn, in the Poconos, more specifically Stroudsburg, PA, and didnt have the best experience and let people know the truth about th place and how the pool is old looking, needs to be repainted, water is green, said beds were comfy in suites, but if you get sick and need to leave a day early, they wont refund you, the breakfast has no hot food, and is much smaller on weekdays, and they place really only caters to weekend wedding with loud music and they say they cant guarantee a quiet stay. its owned by the pirone family. so dont expect normal hotel industry wide things like refunds for a dirty room, or if you get sick and need to leave a day early, or anything like that. the big bucks at his place are made at weekend weddings, the hotel part is just a side hobby. I lost $300 bc they wouldn't refund the money and we had to leave 1 day early bc daughter was sick. jacuzzis are very old barely have any force from jets. place showing its age. anways, Travelocity did call them and try to get refund, but Travelocity customer service you can only chat online, no email, no phone. I wont use them again. ESPECIALLY because they deleted my entire review of the place bc it was brutally honest. and they are just a travel agent and want $, not honestly. dont use Travelocity and dont stay at Stroudsmoor country inn. I am warning you. and the buffet is way overpriced isnt even really good and you can go to red lobster and get the feast for 4 peoples spend less get better food.

We booked a package via Travelocity. The package included a roundtrip flight as well as a hotel. Unfortunately, the hotel was not reachable given the late arrival of our flight and the impossibility of reaching the last ferry on time in order to reach our hotel. I emailed and called the hotel to inquire about the transfer. The hotel never replied to my email but the hotel representative I spoke to on the phone confirmed that we would not be able to reach the ferry in time to check into our hotel. I spent 8 hours messaging with and calling Travelocity in an effort to cancel the hotel and book a hotel that would actually be reachable once we landed. After a full day of back and forth conversation, Travelocity stopped replying to my text messages. Once I called, the Travelocity representative called the hotel and promised that I would receive a waiver/refund due to the "invalid transfer." She also told me to go ahead and book a new hotel which I did. The day of travel I received a message from Travelocity saying that they were unable to process my refund despite having promised it and despite my having booked a new hotel under their advisement.

Run away from them. They care only about the money. If anything happens, it's your problems....I book with them for a round trip with air transat and porter. Plane was canceled with no information, no voucher, no hotel. I wasn't able to get a refund. They said it's not our fault, it's air transat. Then air transat said it's not us,it's porter. Then porter said it's not us,it's air transat. And travelocity said the same, it's not us it's them, but we are going to give a refund....it's B.S ,no refund, no help, nothing. My husband had to drive 14 h total( 7 for go and 7 for coming home) for picking me at the airport. I wasn't the only one passenger left SO, RUN AWAY FROM TRAVELOCITY, AIR TRANSAT AND PORTER. Don't get screwed by them. At the end, you don't save anything by booking with them.

Half my flight was canceled due to weather. I was stuck in Miami. When I called to try and see if I could change my pick up location from MCO to MIA or just get a rental for the 3 hr drive from MIA to MCO and pick up my original car there, he canceled my whole booking for the rental car saying I wouldn't be charged. I had to rebook a new rental for the week which cost way more (about double) because of different drop off location from pickup. and on top of that they STILL charged me for the original rental because i was under the 6 hr window. I don't travel alot but I am upset with whole experience.

Save money by going elsewhere. Such a bad experience getting sucked into a vortex of dishonest unhelpful agents with purpose to screw you out of your money. Getting a credit back from cancelled flight during Covid was a nightmare and ticket ended up costing me 3 times more than booking flight directly myself with AC. Horrible company. No wonder low score. Shameful!

Avoid booking through this company. I mistakenly booked the same trip twice within a matter of moments of one another. Travelocity wasted weeks of my time raising to help, they didn't even fulfill their own terms about only charging me for the first night if I canceled. They charge me full price for two trips, this is street informing them of the error near instantly.
The hotel manager repeated they had no money from me and to speak with Travelocity. Travelocity said the same about the hotel. I'm not sure who was lying but someone was unfortunately.
This was my first time traveling with them and I will never do so again.
I turned up for the stay (didn't cancel the second trip), but was only given one key :)

Today, I encountered a situation that left me both shocked and deeply disappointed. I needed to change one leg of my round trip flight from Las Vegas to São Paulo, a seemingly simple request that turned into an exorbitant financial burden. Travelocity, operating under the umbrella of Expedia, charged me an outrageous fee of USD 4,127.00 for this change. This amount is not just steep; it's unprecedented in my many years of travel.

Upon confronting Travelocity about this issue, I was met with a rather dismissive explanation, attributing the astronomical fee to Delta Airlines' policies. However, it's widely known among seasoned travelers that travel agencies, including Travelocity, often receive refunds or compensations for such changes from the airlines. This leads me to question the integrity of their business practices and whether profit is being prioritized over customer satisfaction and fairness.

The lack of transparency and accountability in this situation is alarming. As customers, we place our trust and our hard-earned money in these companies, expecting them to act in our best interest. Unfortunately, my experience has been anything but. It's disheartening to see a company like Travelocity, backed by the reputable name of Expedia, engage in practices that seem to exploit rather than assist its customers.

I urge potential customers to approach Travelocity and Expedia with caution. Your travel plans and finances might just be at the mercy of hidden policies and fees that serve the company far more than they serve you.

To express my frustration and warn others, I am initiating a hashtag campaign: #ExpediaExploits and #TravelocityTrap. It's time for these companies to be held accountable, to treat their customers with the respect and fairness they deserve.

To be honest this company could be possibly ok if only it stated clearly it’s prices are in US dollars, if only it offered a refund for travel insurance if a flight is cancelled, and number three if only it communicated clearly as soon as flights are cancelled by airlines. As it was, I had to call to get an update and then had to rebook through the airline while at same time being told the refund for cancelled flight would take a week to process. If I had booked directly w airline I wouldn’t have to pay again, I’d just use my credit. All in all it was just a stressful hassle to use this third party. Never again for me. I learnt my lesson that is for sure.

If you're thinking about booking a trip through Travelocity (or its parent company Expedia), I recommend that you re-think it. Mike’s and my experience with Travelocity, during a recent trip to Europe, gave me a thorough (and expensive) education on the shortcomings (to use a polite term) of this travel service.

It's easy to be lured by the deals that Travelocity offers, but before you book, it's important to know a few things if your trip is interrupted or you need support with your itinerary:

1. Travelocity's primary communication option is online chat. There's no email option and no option to call them. If they absolutely are forced, they will call you, but you can never call them. And unfortunately, their representatives at global service centers often don't have sufficient communication skills to help resolve problems.

2. If something unexpected happens with your itinerary, Travelocity will do nothing to rectify the problem. They will simply tell you that you need to contact the airline or hotel on your own. And when you do, you will likely hear from the airline or hotel that you need to contact Travelocity, since you booked your ticket with them. It's a never-ending cycle of frustration that only stops when you give up.

3. If you attempt to mail a complaint to Travelocity, good luck finding them. Sure, they have addresses listed online, but when I mailed a letter of complaint to them, they merely returned it to sender but the envelope had been opened and put in a new envelope.

Thankfully, we had travel insurance that should cover several thousand dollars of unexpected expenses when my itinerary was interrupted. We are waiting for that final settlement. And if you're lucky and your travels go smoothly, maybe your Expedia/Travelocity experience will be just fine. But please know you're rolling the dice on extra cost and extra stress, and your vacation may end with the nagging feeling that you've been had.