Travelgenio Reviews 

Mofos in one word
Mofos in one word. April flights booked and cancelled by the airline in March yet, no refund received. Our reservation falls under Covid-19 waiver policy based on both criteria (1. Travel dates Jan-Nov; 2. booked on/before 15 Mar). I'm working in the Chargeback Department for one of the American Travel Agencies hence, I'm well aware of all the regulations, eligibility and the refund process so all the bul***t you get from them via email/calls/forms is crap! If you're eligible for a full refund, you're surely eligible to get it and they're just holding your money!

Absolutely disgraceful. Due to Covid, our flight was cancelled and we never got our money back, nor an explanation, nor any RESPONSE AT ALL from this company. More than a company, they are a scamming office from some overseas country I would say.

DO NOT BOOK FROM TRAVELGENIO.
You might save few euros, which will cost you very expensive.
My flight was cancelled by Vueling and I contacted several timesTravelgenio to get a refund. They always reply the same:
"Dear client,

Thank you for contacting us.

We would like to inform you that your electronic ticket is under the control of the airline and that we do not have access to your reservation.

Please contact the airline directly to do what you request.

Best regards"

I contacted the airline, which explained to me that since the booking was done by an agency, the same agency had to claim the refund. I contacted Travelgenio several times explaining that, and they just replied the same answers as above.

I have sent Travelgenio now a legal claim. They are wasting my time and energy!
SHAME ON YOU TRAVELGENIO!

I booked a flight to Accra. On 01st May it was cancelled. TravelGenio informed me over the phone (I had contracted premium phone service) that it would take up to one month for the refund to be made.
The refund wasn´t made a month ahead and I then called again and they told me it would take 3 months for the refund to be made. This wasn´t true either. I now call the premium phone service (I paid extra for this service) and they don´t even answer the phone.
I almost assume they will try to keep my money unless I take this to court which what I will do.

Terrible company and worse communication

Booked a trip to Bali which had to cancel due to coronavirus, customer service were completely unhelpful and took weeks to respond to my emails. When they did respond they sent me a generic response which didn't answer any of my questions.

Managed to get flight credit by going directly to the airline, not a refund but at least my money isn't lost like many people's seems to have been.

Don't waste your time, book direct with the airline

Hola,

Me cancelaron el vuelo, ni me informaron de su cancelación. Ahora envio mail al customer service de Travelgenio para reclamar el dinero de los billetes des del mail dónde recibí el billete de avión y me dicen que no tienen ninguna reserva asociada!!!

"Unfortunately we have not located any reservation with the email address you wrote us from. Please make sure to contact us by using the same e-mail that you filled in to make the reservation and do not forget to indicate the Booking ID that you will find in the confirmation email (numerical code) in the subject of the e-mail"

Y utilitzé el mismo mail que en el proceso de reserva y el localizador en el asunto tal como solicitáis. Por eso no sé cómo solucionarlo.

Gracias

My flight was cancelled and i have been trying to contact someone since April about the refund. There is STILL no response. I can see on this forum that you have many many angry customers so you should probably start to do something about it before you have a HUGE law suit on your hands. Everyone with a cancelled flight is entitled to receive their money back.

I haven't been able to contact you for 5 months after I made a reservation. I managed to send dozens of e-mails to get a refund, but they said it would take six to eight weeks, but it hasn't been refunded even after six to eight weeks. I have no means of contacting you and I feel frustrated.

Flight cancelled at the end of April, and impossible to get any refund. LOT POLISH flight booked throught Travelgenio. After 2 month trying to contact with Travelgenio, they finally told me that my refund was on its way and was going to receive my money in a couple of days. A couple of weeks later, they say that my refund in on hold because LOT Polish didn't accept the refund yet- Travelgenio say that they can't refunt without the authorization of Lot Polish, and Lot Polish is impossible to contact with. They don't pick-up the phone, email addresses doesn't work. It's a nightmare! I didn't book I've been waiting for more than 3 month now. I will never book with those companies ever again!

very very bad communication, my flight been cancelled since March, chasing you till today 6th of July ,2020 to get the refund.

no reply via emails and no contact number answered me.

Given the considerable amount of money involved, if you keep ignoring me, I'll have no other choice than to take legal action !!
My flights were cancelled but I did not receive any information about those cancelled flights from Travelgenio (luckily I saw it on the airline company ! That is just BAD communication !!!) or the procedure to get a refund from them. Since then I have contacted multiple times Travelgenio through different means :
- email adresses (customer.service@ and info@ ),
- the contact form on their website
- AND through their phone line
Nonetheless I am still waiting for an answer...
When I tried reaching them by phone (3 times), I waited a long time before simply BEING HUNG UP ON... after 1 hour of waiting for my call to be answered this is just OUTRAGEOUS ! If you keep ignoring me I will have no other choice than to take legal action for my refund ! I understand that what happened is not your fault but neither is it mine. So let’s keep in mind that this was not a loan but a purchase and being not provided the service, I expect to be rightfully refunded !!

Please do NOT USE THIS AGENCY!!!
My flight was cancelled due to COVID19 since beginning of April'20 and I am still asking for my money back.
I have tried to contact them in many ways but this agency is impossible to contact via phone or email. Also, they only send you automatic email but they are not able to provide a possible solution.
All latest reviews can give you an idea how problematic this travel agency is. My recommendation is to avoid at any cause.

Our flight got cancelled to Japan due to COVID.
I contacted Iberia, but they told me I had to contact the agency. I send an e-mail the 12th of May to Travelgenio, but they haven't responded. When I go to "my trip" the flights are still confirmed, while they are already cancelled a long time ago by Iberia & Japan Airlines.

we bought 2 tickets the 3. of jan. for our family from colombia to fly to spain booking no XJ08B6. the trip was scheduled to the 19 of marts, but was canceled by the airline. we did try to call travelgenio maybe close 50 times before there was an answer. and we were on the 14 of march assured that we would be reimbursed our money in a period of max 3 month. now 3, month did pass.we have sent severel emails to travelgenio during the last month. no answer at all. And now more than 50 calls again with a waiting time of more than 25 min, each time calling before they cut the line, and you have to call in again. i cant understand that it can be so difficult to return our money. we are now at a point where we have no other choice than report Travelgenio for fraud and theft .
We can at no point recommend that anybody travel with them. there is no service at all. and we can see that they just continue selling tickets to people like nothing has happened.

Booked a flight Madrid-Quito on Travelgenio and purchased flight insurance with moneyback guarantee. Due to Covid wasn't able to travel and after calling 100's of times finally got somebody on the line who said the refund would take place in 15 days. YEAH RIGHT I have been patient and waiting way longer than that and still NO REFUND. I am thinking about reporting them to the authorities. NEVER BOOK ON TRAVELGENIO

Stop telling me to raise it on your website . I have done with no answer. 3months ago you told me my refund would take 90days. Not only are you holding the money that the airline said you have been refunded now you lie about sending it to me. I have lost my job because of coronavirus and i need my refund, the money for the flight that never left the ground , the flight that the airline said 'dont worry you are due a full refund". Don't worry , have they gone mad!! I am worried because this company ignores it's customers pleas for their money back. The law clearly states here that money should be refunded in a timely manner. Not nearly 4 months later. I have been advised to speak to a lawyer but the reviews say this joke of a company laughs and ignores these letters. But at this stage anything is worth a try. Can someone help me!!!! Please don't joke and tell me raise another ticket

Thank you Anna for your comment. Please send an e-mail to customer.serviceatttravelgenio.com, from the e-mail address you used to make the reservation and indicating the Booking ID in the subject (8-digit code that appears in the confirmation e-mail), and you will receive instructions to contact one of our specialised agents.

PLEASE SEND ME A VALID ANSWER INDICATED EMAIL DOES NEVER RESPOND; SO IT IS USELESS AUTOMATED COPY PASTE HORSESHIT

I had booked a flight with them, but due to Covid-19, the flights were cancelled. I have gotten no information from them about getting my money back or changing flights. It's impossible to contact them on the phone, because they immediately tell you to go back online and hang up. Two months after submitting a ticket about a refund, their message literally said "Sorry, your flights are non-refundable" with no other information or follow up. It seems like a total scam that I can't get any clarity on when or how I can get some recompensation for my cancelled flights.

Never book with Travelgenio. They are totally unresponsive and unethical.

We have been trying to get in touch with them since over a month ago to rebook our cancelled flight due to covid-19. They replied once to the email explaining the different options we had but never followed-up and left us hanging.

We have tried calling almost everyday and they keep you on hold until they hang up on you or you are too exhausted to be on hold after 45 minutes with no answer at all.