Travelgenio Reviews 

THIEVES!

EU law protects the customer and they must provide a FULL refund when the airline cancels the flight. I have been waiting for over 10 months for my refund. They said they would refund my money over 3 times through email contact and I still have not received anything. I don’t recommend booking with this company EVER. I had several other flights with other companies that were canceled during the pandemic and this is the ONLY company that has still refused to return my money.

Perhaps one of the worst customer service I've experienced in my life. It's clear that they don't care about customers once they cash in, despite what happens after purchase. Not to mention how hard it is to reach them or get an answer...
I've got my flight cancelled due to COVID-19 and they've refused to refund or find a reasonable alternative, as I was even flexible on this (except on the fact that I could not travel during the pandemic, of course!). I've proposed several other options, such as an extended voucher I could use in the same airline group that would directly serve the country I'm based in and they've refused as well. If I wanted to use the same ticket, I was forced to change dates (of course, since the airline cancelled my flight, not me!) and pay for that. Ridiculous. They're clearly just a platform to extort money from customers for whatever reason - even reasons which are completely beyond our control and will.
Don't be fool and not buy with them. If you've already done it and are having problems, don't even waste your time and energy dealing with them. Just go directly to your bank and dispute the charge in your card. That's the only way to get your money back (I wish I knew this before, I wouldn't have lost 350 EUR...)

Highly disappointed with Travelgenio's customer service. I had booked my flight with Travelgenio for April 2020. My flights were cancelled due to global lockdown. It has been almost 9 months and they have not refunded the money not given me a proper response. Worst customer service ever.

Highly disappointed

Sadly there is no negative star to give Over 18 months and I am still waiting for my refund which was given to Travelgenio by Emirates but they have not passed it on They SAY they have but it has not been received and they are unable to give documentation screen shots to confirm NEVER use this company They do not reply to mails only give a link to a page IO have completed about 13 times already AVOID them like the plague

. I have just received a text from Virgin that my refund was paid back to Travelgenio , even now with the correct email it keeps saying it’s not recognising my email!!!! It’s so frustrating, I would warn anyone against buying from them ... they don’t care!! Please can you get through to them and get me my refund. Ticket number 3948863

LADRONESSS!!!!!MIRAD SU WEB TODO SON CRITICAS POSITIVAS . ESTAFADORES!!!!!!
LOOK AT THEIR WEBSITE ITS ALL POSITIVE FEEDBACK
THIEVES!!!! FRAUDDDD!!!!!

THEIR REPLY :

Mié 02/12/2020 11:41
Dear client

Thank you for contacting us

The refund was made correctly.
The administrative fees per passenger are part of the terms and conditions of our company.
Any type of change or cancellation, whether voluntary or involuntary, implies an additional expense for the management provided as support, management with the airline and services provided.
Other products, as insurances and additional services, are non-refundable either.

I WANT TO SEE YOUR UPDATED POLICY DUE TO A WHOLE WORLD PANDEMIC VIRUS COVID 19 AND LOCKDOWN . THE AIRLINES AND CEO HAVE SAID I AM UNTITLED TO THE 100% MONEY BACK. ADDITIONAL EXPENSE of 100e FOR A FLIGHT THAT DIDNOT MOVE .YOU ARE STEALING PEOPL¨S MONEY .WHAT DONT YOU UNDERSTANDDDDDDD I WANT MY MONEY BACK ALLLL!!!!!!!!!!!!!!!!!!!!!

I'm waiting since June for my refund!!!! I'm starting being worried and I will go to the authorities

Now my 10th review of Travelgenio on Trustpilot. I won´t stop posting these reviews until I have received my money back from them. My flights in April 2020 were all cancelled - I have been calling and emailing since then requesting a refund. CALLING ON MARIANO PELIZZARI THE OWNER OF THIS COMPANY TO STEP UP AND DO SOMETHING ABOUT ALL THE CLIENTS WHO ARE STILL WAITING FOR THEIR REFUNDS FROM YOUR COMPANY.

YOUR TELEPHONE LINES ARE PERMANENTLY SWITCHED OFF AND YOUR EMAILS ARE ANSWERED BY AUTOMATED RESPONSE - I HAVE EMAILED OVER 20 TIMES WITH NO RESPONSE FROM YOU! I NOW HAVE BRITISH AIRWAYS LOOKING INTO THIS FOR ME AND HAVE INITIATED A CHARGE-BACK ON MY CREDIT CARD - ONE WAY OR ANOTHER I WILL GET MY MONEY BACK FROM YOU. YOU WILL NOT GET AWAY WITH STEALING IT FROM ME.

You are hiding behind auto-reply bots instead of dealing with 1000´s of irate clients who want their money back. Check out all the travel forums before you give this company one penny of your money - they read like a horror story of clients just like me who have been ripped off by them. So come on Travelgenio - prove me wrong and get a real person to contact me and refund my money.

The airline refunded my money back to them over two months ago. I even received an email from their customer care team stating that the money would be returned to my account however it’s been more than 3 months. I contacted them on email and they blatantly lied that the money was with the airline when they themselves sent me an email stating the refund was to be credited to my account in a few days. The lies and contradictions say a lot about the manner in which this travel agency is run. Kindly avoid them at all costs.

I’ve been waiting since April to get my refund!! My flight in March was cancelled which was informed by the airline. Travelgenio sent the communication after a month of the day of my flight...just to share THE WORST CUSTOMER SERVICE EVER. How long do I have to wait for refund?? I WANT MY MONEY BACK.
PLEASE DO NOT PURCHASE WITH THESE THIEVES!!

DO NOT travel with Travelgenio, the company will cancel your flights and you WILL NOT receive a refund, you WON'T even receive costumer attention via email or phone. They WON'T answer any of your emails or calls. They will keep your money. Travelgenio deserves LESS than one star.

I bought the flight in January and got cancelled in April when I was supposed to fly in May (1000€ flight) I'm still waiting for replies, there's no available phone number, no contact area, no email nothing. We are left alone not knowing if we are going to get our money back. Not giving it back is illegal.
I know I'm not the only one but this is not fair at all. Very sad and angry I cannot even communicate tp change some data when I got a reply on seconds to ask for another luggage.

We had fly 8 of November and they cancelled. Even they didn't let us. Now they don't want to back money that we pay. Don't trust 👎👎

Why are you still not giving me a refund?
It's been 5 months since I applied for a refund, why is it still in progress? It's not a full refund, but if it's delayed, will they give me a full refund? Please give me a refund as soon as I check this article.
Raservation code: BRHPXM

Please I beg you not to purchase through travelgenio. I purchased a flight with cancellation protection and the flights were subsequently cancelled. When requesting a refund, they said they can't refund me until I show them a document stating that my dispute to refund my money was cancelled. I paid through amazon pay, so they can see the payment was made over 3 months ago and the proof would also be in their amazon pay seller account. Please DO NOT TRUST!

I've gone through this routine now over 20 times trying to get my refund. They refuse to respond and you cannot contact them, then when you write a review, they send the same bulls*%t response and tell you to write an email to them, but they say the same thing. It's circular and I've gotten so frustrated. I'm literally in dire need of my money back for my family and they will not refund me. I've sent over 8 emails and it's just the same response. This was for a flight in June that got canceled. Shame on you for your dirty business. I hope you get shut down and fined for your terrible business ethics.

Being given the runaround. Travelgenio blaming the airline when the Protection insurance is through Travelgenio. Surely this is fraud?
Paid for Cancellation plus (85% cost…

Original review and reply:
Paid for Cancellation plus (85% cost refunded for any reason). Asked for refund prior to flight as per instructions. Four months later after no responses to multiple emails told ticket had been used so don't get refund.
Response: Dear customer,

Thank you for contacting us.

Unfortunately the airline has taken control of your ticket and we are not able to manage your request.

Please contact the airline in order to verify the situation.

We apologize for the inconveniences with your booking.

Kind regards,

Had a flight canceled back in June. Airline released the refund back to Travelgenio on Sept. 1, and I still have not received the money. When I call their support number, I wait on hold until their system automatically hangs up, and the contact form on their website doesn't work. So, there is literally no way to contact them and ask for an update or have any confidence I will actually ever see that money again.

Edit based on their reply: If they issued you the refund on Sept. 1, how long does it take you to transfer it back to the original card? As of Oct. 8, 2020, more than one month later, it still has not been refunded by you.

Travelgenio are lying to me. Their customer service email "specialists" tell me as per my request, they have spoken to Emirates and they have been told Emirates will not give me any credit or voucher as my flight was not affected by COVID-19.
I spoke directly to Emirates for the 3rd time and they said this is not true at all, and that my flight was cancelled and I am allowed a voucher.
Please do the right thing travelgenio and actually speak to Emirates.
Don't tell me to email customer service email address again they are the ones lying to me.

This company deserves less than one star. They are capable of taking your money, but beyond that, will not engage with you ever again. Countless emails and phone calls have been placed to resolve an involuntary change to itinerary, beginning three weeks ago, still no response. You will not be able to contact your airlines directly, as everything must go through Travelgenio. So we are now stuck in a limbo of the flight not making sense (one leaves before another arrives), however Travelgenio ignore us.

Avoid AT ALL costs.