Travelgenio Reviews 

I have been trying to get a Refund for 6 weeks.
All emails ignored.
Never Again with these Cowboys.

We are in the same situation, had a flight on 30 June but is cancel to from London to Bangkok by Emirates and travelgenio is not responding. We are not getting any money back.

AVOID - WORST SERVICE EVER

As soon as we have been informed from the airline that our flight is being cancelled due to COVID19, we tried to contact with them.
The only thing we managed were automated emails that they are managing our case.
We don´t know ANYTHING about OUR MONEY.
We are going to DENOUNCE them asap.

I wrote a review on here to which you replied and asked me to send a message to your address listed. I have now sent 3 messages to this email address and none have been answered

Possibly the worst, most frustrating company I have ever dealt with. Do not use, they really shouldn't be allowed to operate. Due to Covid-19 our flights have been cancelled, Iberia, who we were flying with have sent us details of the cancellation but I can't get any response from Travelgenio about the refund. I've tried Twitter, Tripadvisor, Email, their website (poor) Resolver.Co.UK. Next, I'm going to log a complaint with IATA,

Shocking - shame on you Travelgenio, what a shocking experience

TENIA UN VUELO COGIDO CON EMIRATES A BANGKOK PARA EL 1 DE JULIO. EMIRATES ME CONFIRMA QUE EL VUELO ESTA CANCELADO, PERO EN TRAVELGENIO NO CONSTA COMO CANCELADO EL VUELO. INTENTO CONTACTAR POR TELEFONO CON TRAVELGENIO PERO NO LO COGEN. QUIERO EL REEMBOLSO Y NO QUIERO QUE ME ESTAFEN. ¿ALGUIEN SABE COMO CONTACTAR CON ELLOS

I have had so many problems with this company.

I had booked a flight for me and my partner (N°16808167) and it was cancelled by the company more than one month ago and I am still waiting for you to refund my money. You haven't even informed us about how long will it take.
In this difficult situation lots of people are not working and need the money as soon as possible.

This is the second time I've had to resort to complaining about travelgenio/travel2be online since they are AWFUL at responding to emails.

After I complained on here, someone reached out and they began to answer emails. Well apparently three responses is the limit because they haven't responded to me in over a month. This is insane! I booked almost €600 worth of flights through their website, all the flights were cancelled, and now it seems like they could care less, during an economic crisis nonetheless!

Provide your customers with basic customer service or your company should not exist.

Pull your head out of the sand Travelgenio…..!!

Answer your emails, pick up the phone get back on the horse...

I am happy to re book for another day, but need you to communicate with us not send us round in circles with your automated email response or cause us all more stress with your crazy telephone tactics.

Come on, you obviously had a good business prior to Covid19 otherwise so many people would not have entrusted you with there travel plans.

Hopefully you will do the right thing soon …..

Rubbish customer service. Don't use this company.

Many emails sent to this company and i submitted a review on here the other day. I wad told to email customer service to then get a email to complete another form which has yet again been ignored.

I was meant to fly on 1st May to Thailand, this flight was cancelled by the airline 25th March 2020. Travelgenio claim it has not been cancelled and will not provide any help or assistance.

The airline has unformed me they have issued the refund to Travelgenio and they are holding it for themselves. Robbing my money.

I want my money back now!!!

A very poor performance by Travelgenio. Customer service being non existent.
Our British Airways flight from Kuala Lumpur to Alicante was cancelled By the airlines due to Coronavirus. I have contacted Travelgenio on four occasions using the contact / custom er service emails requesting my refund but so far nothing. Similar experience when trying to get telephone contact. I understand they are busy dealing with high volume of similar requests but this is not acceptable after five weeks now.
Thank you for your response to my review. So today Wednesday 06th of May I have done what you have asked.
And I’ve had what is an automated response that tells me to click and follow a link and complete a form. So I’ve clicked on the link only to be told that my request is already being processed.
It does not give me instructions as to how to contact one of your specialised agents. Again this is the standard response of doing nothing that I have received and continues. Please do take positive action and demonstrate proper customer care. Thank You

How much longer will it take till you actually do your job? Airlines offer refunds/credit/rebooking. You offer none of those, not even your post-booking services

It was a big mistake of mine to book my flight to Japan via Travelgenio. I have dealt with them on the phone (mostly unpleasant and uninformed customer service agents), sent them numerous emails and I can only jump to one conclusion - they are a big scam!
I managed to cancel my plane ticket, was promised a refund and have never been contacted again for over a month! I have used their three different email addresses:
urgent()travelgenio.com, customer.service()travelgenio.com, atencionalcliente()travelgenio.com
They are complete ignorants!
I am trying to get my money back directly via Aeroflot airline.

According to Travelgenio response here, I sent an email to Customer.Service with the locator number as Subject. I received a link which requested to send a new ticket number #3735151. Now with this, there are 6 tickets: #2932960, #3030903, #3120345, #3455526 and #3670511. Let's see if I got an Answer since I have received any contact from Travelgenio for any of these tickets or calls. The Ticket bought in 2018 is $ 1,500 USD and so far (May 2020) I have not received service and money back. Reservation TKLHYD, Localizator: 12426490

I was using travelgenio in the past and I had no problems with them. However I got an email from the air company that they cancelled due to covid19 a flight to Tbilisi (Georgia) from Warsaw 6 weeks ago. I tried to contact travelgenio to get the full refund and it is impossible. I sent like 5 emails and none of them got an answer. They say that you can call a phone number in which nobody is picking up.
I understand they can take some days to answer due to the situation but it is already almost two months.

Asked for rebooking flights, no answer so far. Awful company as they neither reply nor refund the money. If they don't refund the money, I will take it up with skyscanner, kayak, IATA and my credit card company.

If there are zero starts it would be more suits the way ur cheating every customers. I have purchased my ticket through travelgenio and booked my flight via Emirates Airlines. The airline cancelled my flight on May 1, 2020 due to my destination travel restriction. I called emirates airlines and ask if i can refund my full ticket and they said that it can be refunded even if i bought the ticket as non refundable for as long as it was cancelled due to covid issues. I sent a lot of emails in this travelgenio but all are just auto reply. I called their customer service hotline, someone will answer but will put me on hold for a long period of time then u can hear someone will hang up the phone. Is this a proper way to deal with your customers? You are as fast an an airplane in taking our payments but you are cheating a lot of people. You are not thinking about our families that for this time they needed our financial support coz most of us are in no work no pay terms. You are not afraid of God for what you are doing? Did u ask yourselves why most of covid cases are in your country? Because you are cheating people for a small amount of money! This travelgenio should really be sued legally.

My husband bought 2 tikets to egypt from uganda through travel genio but we can not access to our fligth directly from the airline web with the booking reference that travel genio provided Us, so how can I contacto them and request for our refund?

I never received a reply to all emails I sent to several different company email addresses they have.  After trying to contact them via phone several times and for long periods of time, I was able to talk to them.  I had previously spoken with them and they had already authorized the entire refund as it was a cancellation on their side.  My surprise was when they told me that the refund process had a cost of € 30.  This is illegal as any flight canceled by the Airline has to be paid/refunded 100% since the service purchased has been not been provided by the company.  I will file a lawsuit to these scammers as they want to charge me for something that its illegal.  PLEASE DO NOT USE THIS PAGE FOR FUTURE PURCHASES.  Their customer service is really poor and they only thing they do is cheating on you.

I bought my tickets with Travelgenio, and they were cancelled. The company informed me that the ticket are being refound but Travelgenio does not answer me!