Simple online preorder and Bpay. Pickup from local Travelex Store in Belconnen Mall 10 days later. Very polite and helpful staff member. Just remember your passport etc so they can verify its you. W... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Best exchange rate available. Fees and charges were not applicable for this transaction. Very convenient for pick up at my local post office. It would have been nice to have a choice in note denominat... See more
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The process was very easy ordering currency on line through Travelex. When you are planning a holiday you already have so much to think about so having the stress taken out of this process is great. I... See more
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I had inadvertently put the wrong date for collection, in fact, that date was after my flight. However, the sales agent was very cooperative and she promised to call me if the money arrived earlier.... See more
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Company details
- #3 of 12 best companies in Currency Exchange Service
- #10 of 18 best companies in Financial Institution
- #4 of 9 best companies in Money Transfer Service
- #26 of 33 best companies in Non-Bank Financial Service
Written by the company
Trusted for over 40 years by millions of savvy travellers. Exchange foreign currency online or in-store, get the award-winning Travelex Money Card, transfer money overseas, and much more.
Leading the World in Foreign Exchange
Written by the company
- Trusted by millions every year!
- Whether you’re a last-minute shopper at the airport or a planner searching for the best deal online, we provide the best service, most convenient access, and award-winning solutions for foreign currency in any way you prefer.
Contact info
Suite 45.01, Level 45, 25 Martin Place, 2000, Sydney, Australia
- 1800 440 039
- retailcscaust.nz@travelex.com
- www.travelex.com.au
4.5
Excellent
23K reviews
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Karen at the Travelex in Helloworld…
Karen at the Travelex in Helloworld Albury was wonderful. We set up a Travelex card and Karen fully explained in an easy to understand manor the way to use your card overseas. Fantastic customer service.
28 July 2026
Reply from Travelex AU
Hi, and thank you for the stellar review. Knowing we’ve helped make your travel money a breeze has us over the moon. Wishing you smooth journeys and exciting adventures ahead. Safe travels! Kind regards, Online Support Team.
Reply from Travelex AU
Hello and thanks a ton. Your feedback has left us on cloud nine. It’s our goal to ensure you’re ready to go the distance with hassle-free travel money. Happy travels and come back soon. Kind regards, Online Support Team.
Super easy and good exchange rates
28 July 2026
Reply from Travelex AU
Thank you for the fantastic 5-star review. It’s wonderful to know we’ve made your travel money as easy as packing your carry-on. Here’s to more seamless adventures and thrilling destinations ahead. Enjoy the trip! Kind regards, Online Support Team.
Good but disappointed with change
Tried to use my phone app to purchase funds but it no longer uses Bpay..............
Reverted to the website to use Bpay for payment of the purchase which was quite simple.
My point is your going backwards no longer Bpay on the app.............................
28 July 2026
Reply from Travelex AU
Hello! We really appreciate your thoughtful 4-star feedback. It’s great to know we’re on the right track. We’re always striving to make every experience a 5-star one. Thank you for your support, and we can’t wait to assist you again. Travel well! Kind regards, Online Support Team.
Ease of use to place order
28 July 2026
Reply from Travelex AU
Hi! Your 5-star review has truly made our day, thank you. We’re grinning ear to ear, just like you’ll be when you’re enjoying your trip. Wherever you’re headed, may your journey be as smooth as our service. Bon voyage from Online Support Team!
Reply from Travelex AU
Hi, thank you so much for your feedback! We’re so pleased to know you had a positive experience with us. If there’s anything we can do to make your next visit a 5-star one, please let us know. Wishing you smooth travels ahead. Kind regards, Online Support Team.
Ordered USD funds in Australia
Ordered USD funds in Australia
Easy to order
Agreeable exchange rate
Picked up from local post office
22 July 2026
Reply from Travelex AU
Hey there. A huge thank-you for the 5-star rating. We love being your go-to for travel money, it’s like being your trusty travel companion, minus the jet lag. Wishing you safe travels and endless adventures. Bon voyage, from Online Support Team!
It was a very fast and easy process
It was a very fast and easy process. The exchange rates were also very good and the service could not be faulted.
27 July 2026
Reply from Travelex AU
Hi, and thanks for the top-notch review. Helping you prep for your travels is our passport to happiness. Here’s hoping your trips are filled with fun, sun, and hassle-free exchanges. Until next time and safe travels. Kind regards, Online Support Team.
Reply from Travelex AU
Hi there, your 5-star review took us to our happy place (no passport required). We’re so pleased we could take care of your travel money needs and provide a first-class experience. Have an amazing journey and see you next time. Kind regards, Online Support Team.
Best rate in town
Best rate in town. Easy and convenient to order overseas currency. I have mine sent to post office for pick-up.
12 July 2026
Reply from Travelex AU
Thank you, that’s so great to hear. We’re glad we could take care of your travel money needs without any turbulence, it’s what we’re always aiming for. Have a great trip and we look forward to helping you again soon. Kind regards, Online Support Team.
It was seriously BAD
It was BAD
Your OTP came through two hours late
For the whole time away
10 days
Ringing the number provided
Said it was an ongoing issue
You assholes gave me an out of date or a Bad up card
I will be sending the worst review on your website
Travelex Card is Bad
27 July 2026
Reply from Travelex AU
We understand how frustrating this is and want to do everything we can to help you, and make sure it doesn’t happen again. Please email our team at RetailCSCAust.NZ@travelex.com, so we can find out more. Safe travels! Kind regards, Online Support Team.
Overall very good, but …
They were very good given errors I made when ordering 4 currencies for $3,111 AUD.
However, I dropped 1 star from my assessment as for CAD they provided 3 $100 and 3 $50 notes. For other 3 currencies, Euro, Pound and USD I got a variety of notes, including 5’s, 10’s and 20’s.
I will have to go and get some more CAD to ensure I have some small notes. Canada is my first stop on a world trip.
27 July 2026
Reply from Travelex AU
Hi there. Thanks a lot for the great 4-star review. We’re happy to hear we helped make your travel money experience easy and efficient. We’ll keep working to make your next visit a perfect one. See you next time and happy travels. Kind regards, Online Support Team.
On line ordering is really convenient…
On line ordering is really convenient and easy to complete. Money arrives on time and everything is well organised.
27 July 2026
Reply from Travelex AU
Hi there, your 5-star review took us to our happy place (no passport required). We’re so pleased we could take care of your travel money needs and provide a first-class experience. Have an amazing journey and see you next time. Kind regards, Online Support Team.
Reply from Travelex AU
Hi, and thanks for the top-notch review. Helping you prep for your travels is our passport to happiness. Here’s hoping your trips are filled with fun, sun, and hassle-free exchanges. Until next time and safe travels. Kind regards, Online Support Team.
Excellent customer service
The agent was very friendly and knowledgeable about the products whole process went smoothly
27 July 2026
Reply from Travelex AU
Hey there. A huge thank-you for the 5-star rating. We love being your go-to for travel money, it’s like being your trusty travel companion, minus the jet lag. Wishing you safe travels and endless adventures. Bon voyage, from Online Support Team!
Reply from Travelex AU
Hi! Your 5-star review has truly made our day, thank you. We’re grinning ear to ear, just like you’ll be when you’re enjoying your trip. Wherever you’re headed, may your journey be as smooth as our service. Bon voyage from Online Support Team!
Great easy service
26 July 2026
Reply from Travelex AU
Thank you for the fantastic 5-star review. It’s wonderful to know we’ve made your travel money as easy as packing your carry-on. Here’s to more seamless adventures and thrilling destinations ahead. Enjoy the trip! Kind regards, Online Support Team.
Travelex Card
I have found it easy to use Travelex for placing different currencys on one card. I have yet to use my card but will at the end of August.
27 July 2026
Reply from Travelex AU
Hello, and thank you for the 4-star review! We’re thrilled to have been a part of your journey and hope to keep improving so we can earn that final star next time. Safe and happy adventures ahead. Kind regards, Online Support Team.
Very easy to use and process from…
Very easy to use and the process from order to pick up very organised
27 July 2026
Reply from Travelex AU
Hello and thanks a ton. Your feedback has left us on cloud nine. It’s our goal to ensure you’re ready to go the distance with hassle-free travel money. Happy travels and come back soon. Kind regards, Online Support Team.
Reply from Travelex AU
Hi, and thank you for the stellar review. Knowing we’ve helped make your travel money a breeze has us over the moon. Wishing you smooth journeys and exciting adventures ahead. Safe travels! Kind regards, Online Support Team.
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