Transglobal Express Reviews 

Good experience my shipment was quite complicated as it involved declaring lot of small items,but team managed it efficiently thank you Greg and Karen
Samina Ali

Totally Substandard TG Partner

I absolutely cannot understand how a company like Transglobal Express can team up with SHIPA, the probably worst parcel service on earth. The reason why I think that Transglobal Express actually deserves a 0-Star rating for this, is that they sell you an service as 'TG Express Direct', not providing any carrier names until you have checked out. Even the SHIPA shipping label is an absolute joke. Based on a previous shipping experience with SHIPA (via TG), your customer abroad will not receive a proper invoice for the import fees paid nor any customs documentation Furthermore, he will have to pay the fees in cash to the driver which will have any change. If you think EVRI is bad, you probably haven't shipped with SHIPA yet. Totally disappointed by Transglobal Express for offering such substandard services under their own label.

worst experience with my last shipment. Transglobal sent my shipment as parcel and not as document when clearly i have mentioned it as document andnot pcarel. this document is my mother's life certificate which was shipped on 7th July and is still in customs with India DHL and i have no update, Transglobal is making me go around different teams. the damage this has done is unimaginable as my mom will not receive her pension. i am closing this account once the documents are received and never work with transglobal. i am old customer and each year i do this but no more.

We use TransGlobal regularly, but rarely need to contact their customer service team. Over the past week I've had to call them twice to rearrange an international shipment. On both ocassions I've been struck by how friendly and efficient their team is. I spoke to Giselle last week and then today I spoke to Joanne. Both interactions highlight the superiority of human interaction (on the phone) over bots and chat sessions. Giselle and Joanne deserve recognition for making what would have been a difficult, complicated and time cosuming activity a great one!

The best courier i have ever used! Thank you Transglobal Express for your excellent team service.
Valentina

A brilliant service to get packages delivered globally. I use this service 3-4 times per week and used for many years now. Quick & easy to use online with many optional search results from the best carriers. Provides simple step by step guidance/instructions as you go.
If customer service is required, the phone number gets you through to intelligent, friendly, competant staff. Tracking is well detailed through to delivery with proof.

Excellent customer service, very helpful,Thankyou.
Always use you when sending to Australia, x

We always use Transglobal but would like to give a mention to Lindsey LLoyd who went over and above with a parcel coming to us from Thailand. Brilliant service!

I paid £300 for them to transport my bike, only for them to lose it and eventually return it to the sender. I even had to send them a photo of my own shipment so they could start looking for it in their warehouse. Completely unacceptable!!

They took all my money but completely failed to provide the service I paid for, instead hiding behind their terms and conditions rather than taking responsibility or resolving the issue properly. The customer service was poor throughout the entire process. I would never use TransGlobal Express again!!

I have the best service apart from when I use DHL always late and loss of parcels, I have used the twice now and wont be using them again after such bad service. Transglobal are fantastic and try to help but they have there hands tied and can only do so much

Be wary. They are a waste of time. I have booked a collection for a parcel since the 13th and each day they will tell me DHL is coming for the parcel. They never show up. I will be requesting a refund asap.

Very helpful staff, with great communication throughout. Instant replies and reassurance

Lyndsey Lloyd particularly helpful!

Spoke on live chat to Lyndsey as I had an issue with uploading documents to my shipment. She was extremely helpful and solved my issue promptly. Very good customer service, thank you!

I always find Transglobal efficient and east to use. Their customer service is excellent if you need to contact them.

Called customer services to stop and return a parcel, this should have been possible as the driver had only just left the premises. Despite this, the parcel started its way to France and now we have return charges. What is the point of customer services if they have no control over the service other than to just apologise. It is a shame has previously i have given good reviews.

Totally disappointed with his business and the service offers as in result other party has not received the parcel yet and coZ of the advisor mistake made things more complex don't do business again with them total disaster service 😔 and it's been almost one month and they are taking the mic...