Transglobal Express Reviews 

I've been using Transglobal Express for quite a while now, and overall my experience has been very positive. Like with any shipping service that involves multiple third parties, there have been the occasional hiccups, but nothing unexpected.

I recently had an issue with a shipment to Canada, and the Transglobal Express customer service team handled it promptly, keeping me updated throughout the process. I'd especially like to thank Nicole for the time and effort she put into resolving the issue. She followed up as promised with regular phone calls to keep me informed, which I really appreciated. Excellent customer service and a great example of going the extra mile.

The package was damaged during shipment. Not your fault I understand, but the courier company. Still waiting for a satisfactory resolution.

One of the few companies where you speak with a human who actually makes an effort to then sort out any issues you may have encountered with your courier

We have used Transglobal Express for years and they have always been good. But have shipped parcels through DHL - failure to collect from 2 locations, missing parcels, failure to deliver. We have complained a lot to Transglobal and are being passed around in circles not getting any resolution or timelines. We spend a fortune via Transglobal and they can't even be bothered to pick up the phone. Very unhappy customer.

Experience was good. Easy collection booking online and driver kept me informed and arrived on time.

Very happy, nice communicated and fast service

As always able to do quickly by phone and the collection was prompt next day - lovely driver who explained everything regarding labels at depot.
Collected on a Friday for Toronto and arrived exactly one week later as foreseen. Can’t wait to spread the word again for Transglobal (half the price of the Post Office and no long queues). Well done!!

Nikki was extremely helpful and answer all my questions. She also took extra mile to advise what to do next as our parcel stacked at international Customs. Super great customer service! Thank you Nikki!

Goods damaged in transit, shipment not even handleing by the comany i paid to do it, they sub contract to EVRI, customer service terrible, kept on saying they would update me... not one sigle update I had to reach out to them everytime which is a nightmare... will never use them again... 2 weeks from shipment was collected was out for delivery on 05/06 and was damaged, still has not been returned to the seller.

My parcel was not collected on the date stated. I contacted this company who said they would reschedule the collection. My parcel was not collected on this rescheduled date either.
I asked this company why this was and they said they had no idea. They also told me that they ship thousands of parcels so cannot (can’t be bothered) to try and find out why, they also couldn’t provide me with any details to contact the courier.
Thus saga went on so long that the person who had my parcel offered to just take it to a UPS collection point,
I have been offered £10 compensation for the time I have wasted, phone calls, e mails and also the time the person who had my parcel has taken to keep informing me about missed collections and the time it took them to take it to the UPS collections point. The tone of the e mails is not empathetic, they are more interested in describing the thousands of parcels they ship ( obviously I am only interested in my parcel). I would not recommend this company and will not be using them again.

I cannot recommend Transglobal Express highly enough. Having recently used them to send parcels over the past few years to Australia, I found the entire process to be excellent from start to finish.

The service was efficient, professional, and incredibly knowledgeable. International shipping can often be complicated, but the team made everything straightforward and were always on hand to answer questions and provide guidance.

The staff are exceptionally helpful, and a special mention must go to Gesle, who was absolutely fantastic. Friendly, knowledgeable, and genuinely committed to helping, she made the whole experience stress-free and gave me complete confidence that my parcel was in safe hands.

If you are looking for a reliable company for international shipping, particularly to Australia, I would highly recommend Transglobal Express. Outstanding customer service and a first-class experience throughout.

They cannot help. I use them to book shipments on a weekly basis, using them as a platform for UPS and DHL...UPS parcel has been stuck for weeks, but when I ask, Transglobal simply say they cannot help...i need to speak to UPS and Borderforce..no support at all...which is a shame.

Excellent service and value

Up until now, I would say this was the best courier company for customer support, but lately (last couple of weeks) customer care seems to have dropped off. This includes not responding to customer queries and telephone support which doesn't have the access to answer certain queries.

Easy to book.
Quick delivery.

Very efficient service. From Gosport to Canada in 5 days. staff always helpful

We can always rely on Transglobal to give us an excellent service and top notch support. Thank you.

Excellent door-to-door service achieved smoothly and quickly