I only gave 4 stars because it is always very difficult to find a member of staff to ask where things are!? I would suggest having search terminals to save time, touch screen and a key board so you ca... See more
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Review summary
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Reviews shaping this summary
Pallet of 350 bricks arrived partly tipped over only the green bands keeped it secured , so on cutting one band the whole pallet fell all over the place narrowly missing my car and me I have pictures... See more
I recently had to seek advice from the Purley Way store in the design of a new kitchen and bathroom and Jack Custance was able to show off his flair for design in the plans which he prepared for both.... See more
Company replied
Trade point gives a quicker checkout and competitive discounts on a range of B&Q’s in store items. A future improvement would be to be able to log into my account and download receipts of spend. Y... See more
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Company details
About TradePoint
Written by the company
Welcome to the official Trustpilot profile for TradePoint
Thank you for sharing your review with us. Your ratings and comments are very important to us, as we are able to make improvements to our customer experience based on your feedback.
Explore our extensive range of essential trade building supplies and browse our most wanted building, electrical, plumbing and hardware ranges, tools and equipment, Kitchens, Bathrooms, Appliances, and van essentials for your next job. Shop in-store or on our website today.
Check out our latest Latest offers Contact our Customer support Become a member Building & Hardware Tools & Equipment Kitchen & Appliances Bathrooms & Showers Garden & Landscaping Heating & Plumbing Painting & Decorating Electrical & Lighting Flooring & Tiling Furniture & StorageOur kitchen guarantees explained
Our GoodHome kitchens are guaranteed for up to 25 years
We’ve used high-quality materials and manufacturing techniques to create durable, well-designed products that will stand the test of time. From design to testing, we’ve involved real families every step of the way – our kitchens are made to fit the lives that will be fitting into them.
Contact info
Chestnut Ave, Chandler's Ford , SO53 3LE, Eastleigh, United Kingdom
- 0333 004 9999
- www.trade-point.co.uk
3.7
Average
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
What a wonderful delivery gentleman
What a wonderful delivery gentleman, friendly and so efficient. Honestly five star service, this gentleman needs commending for for he performed his work
27 June 2026
Unprompted review
Brilliant store
12 June 2026
Unprompted review
Simply the Best
As always, you get what you want at B&Q TradePoint,,, Always a friendly staff member to answer any queries,,
Simply the Best,,,
18 June 2026
Unprompted review
Emma Carlisle branch
Emma, at Carlisle branch,who planned my bathroom was excellent, nothing too much trouble and a pleasure to deal with
My bathroom looks great,highly recommended.
Excellent service
27 June 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Sort your trade discount out.
Don't use tradepoint because the discount is unworkable, never know what discount if any you are going to get. First stop is Wicks every time, 10% off everything every time. And Selco.
Sort you trade discount out and I might use my card and B &Q more.
23 May 2026
Unprompted review
Reply from TradePoint
Hi Mike,
Thank you for sharing your feedback with us. We're sorry to hear that you've had difficulties with our discount system. We strive to offer valuable benefits and it's disappointing to hear that they're not meeting your expectations. Your feedback is incredibly important and helps us to identify areas that need improvement. We're committed to making things better and hope to regain your trust in the future.
Best Regards,
The B&Q Social Media Team.
Went to festival park ( Hanley ) for a…
Went to festival park ( Hanley ) for a shed load of paint and they were absolutely clueless, they were mixing paints the wrong colour tried to open a trade account but when i approached staff he spent 10 mins talking crap to someone he obviously knew and totally ignored me, this cost me £30 discount I could have had. After 2 hrs and 10 tins of paint later we gave up and went to our local store in Talke where there were 2 pensioners on the desk, 30 mins later we came out of the store with the same amount of paint and yes I got the discount aswell. Moral of the storey B&Q is stop using kids who know bugger all when we have a fleet of pensioners who do a much better job.
6 June 2026
Unprompted review
Reply from TradePoint
Hello David,
Thank you for taking the time to share your experience with us. We're sorry to hear about the issues you encountered during your visit to our Festival Park store. It's disappointing to learn about the delay and mix-up with the paint colors, as well as the inconvenience caused by not being able to set up a trade account as expected.
We're glad, however, that your trip to our Talke store was more successful and you're right - we have many experienced team members who provide exceptional service. Your feedback is valuable, and we'll use it to improve our service at all locations. We're committed to making each visit a positive experience for all our customers.
Best Regards,
The B&Q Social Media Team.
Bought 9 New Kitchen Doors 2 Worktops 2…
Bought 9 New Kitchen Doors 2 Worktops 2 Sinks Taps Cornicing Hinges Kickboards Hob Extractor & Misc other Items & from the Salesman Chris to Delivery & Return of Items not needed I can only Thankyou for the Outstanding Quality of the Kitchen & the Support from your B&Q Team at Port Glasgow
25 June 2026
Unprompted review
Everything gone as offered in T & C.
24 June 2026
Unprompted review
Good value for money
24 June 2026
Unprompted review
Great staff
Great staff. Fully stocked. The long standing merchants could learn a thing or two from these guys. My new 'go to' building supplier.
Well done ✅
19 June 2026
Unprompted review
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff. Good products and delivery service.
28 May 2026
Unprompted review
If they don’t deliver you can’t get a…
If they don’t deliver you can’t get a refund because need very big effort to ask the refund. And they don’t deliver all the time.
25 June 2026
Unprompted review
Reply from TradePoint
Hello,
Thank you for reaching out and sharing your feedback with us. I'm sorry to hear about your experience with the delivery and refund process. Your comments are important to us, and we'll be looking into how we can make these processes smoother and less of an effort for our customers. We're always here to help and are continuously working to provide a better service for everyone.
Best Regards, The B&Q Social Media Team.
Item advertised on website and actually out of stock !!!!
They advertised having a product in stock, took my money. Then told me it was unavailable after all the shops had closed. Now offering a refund. Total waste of time space and money. Do not believe they have any stock when there website says they do.
24 June 2026
Unprompted review
Reply from TradePoint
Hello John,
Thank you for taking the time to share your experience. We're really sorry to hear about the inconvenience you experienced with the stock availability. We understand how frustrating it can be to find out a product is unavailable after purchase.
We're committed to improving our systems and ensuring that stock information is always accurate. We apologize for any frustration caused and appreciate your patience while we process your refund.
Your feedback is invaluable as it helps us improve our service. Thank you for bringing this to our attention.
Best Regards, The B&Q Social Media Team.
Great store if you cannot find your…
Great store if you cannot find your item you have plenty of staff to guide you .
12 June 2026
Unprompted review
Excellent service very happy 😊 from…
Excellent service very happy 😊 from start to finish
5 June 2026
Unprompted review
Communication with a member of staff
Communication with a member of staff, very helpful.
17 June 2026
Unprompted review
Needed to pick up and return items
Needed to pick up and return items. The service was quick and friendly from pleasant lady.
18 June 2026
Unprompted review
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