I only gave 4 stars because it is always very difficult to find a member of staff to ask where things are!? I would suggest having search terminals to save time, touch screen and a key board so you ca... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Pallet of 350 bricks arrived partly tipped over only the green bands keeped it secured , so on cutting one band the whole pallet fell all over the place narrowly missing my car and me I have pictures... See more
I recently had to seek advice from the Purley Way store in the design of a new kitchen and bathroom and Jack Custance was able to show off his flair for design in the plans which he prepared for both.... See more
Company replied
Trade point gives a quicker checkout and competitive discounts on a range of B&Q’s in store items. A future improvement would be to be able to log into my account and download receipts of spend. Y... See more
Company replied
Company details
About TradePoint
Written by the company
Welcome to the official Trustpilot profile for TradePoint
Thank you for sharing your review with us. Your ratings and comments are very important to us, as we are able to make improvements to our customer experience based on your feedback.
Explore our extensive range of essential trade building supplies and browse our most wanted building, electrical, plumbing and hardware ranges, tools and equipment, Kitchens, Bathrooms, Appliances, and van essentials for your next job. Shop in-store or on our website today.
Check out our latest Latest offers Contact our Customer support Become a member Building & Hardware Tools & Equipment Kitchen & Appliances Bathrooms & Showers Garden & Landscaping Heating & Plumbing Painting & Decorating Electrical & Lighting Flooring & Tiling Furniture & StorageOur kitchen guarantees explained
Our GoodHome kitchens are guaranteed for up to 25 years
We’ve used high-quality materials and manufacturing techniques to create durable, well-designed products that will stand the test of time. From design to testing, we’ve involved real families every step of the way – our kitchens are made to fit the lives that will be fitting into them.
Contact info
Chestnut Ave, Chandler's Ford , SO53 3LE, Eastleigh, United Kingdom
- 0333 004 9999
- www.trade-point.co.uk
3.7
Average
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good value for money
24 June 2026
Unprompted review
Great staff
Great staff. Fully stocked. The long standing merchants could learn a thing or two from these guys. My new 'go to' building supplier.
Well done ✅
19 June 2026
Unprompted review
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff. Good products and delivery service.
28 May 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
If they don’t deliver you can’t get a…
If they don’t deliver you can’t get a refund because need very big effort to ask the refund. And they don’t deliver all the time.
25 June 2026
Unprompted review
Reply from TradePoint
Hello,
Thank you for reaching out and sharing your feedback with us. I'm sorry to hear about your experience with the delivery and refund process. Your comments are important to us, and we'll be looking into how we can make these processes smoother and less of an effort for our customers. We're always here to help and are continuously working to provide a better service for everyone.
Best Regards, The B&Q Social Media Team.
Item advertised on website and actually out of stock !!!!
They advertised having a product in stock, took my money. Then told me it was unavailable after all the shops had closed. Now offering a refund. Total waste of time space and money. Do not believe they have any stock when there website says they do.
24 June 2026
Unprompted review
Reply from TradePoint
Hello John,
Thank you for taking the time to share your experience. We're really sorry to hear about the inconvenience you experienced with the stock availability. We understand how frustrating it can be to find out a product is unavailable after purchase.
We're committed to improving our systems and ensuring that stock information is always accurate. We apologize for any frustration caused and appreciate your patience while we process your refund.
Your feedback is invaluable as it helps us improve our service. Thank you for bringing this to our attention.
Best Regards, The B&Q Social Media Team.
Great store if you cannot find your…
Great store if you cannot find your item you have plenty of staff to guide you .
12 June 2026
Unprompted review
Excellent service very happy 😊 from…
Excellent service very happy 😊 from start to finish
5 June 2026
Unprompted review
Communication with a member of staff
Communication with a member of staff, very helpful.
17 June 2026
Unprompted review
Needed to pick up and return items
Needed to pick up and return items. The service was quick and friendly from pleasant lady.
18 June 2026
Unprompted review
Really friendly and friendly staff
Really friendly and happy staff - nothing's too much trouble
30 May 2026
Unprompted review
Excellent customer service as always
Excellent customer service as always
21 June 2026
Unprompted review
Ongoing Delivery Failure
Beko DTKCE80021 8kg Freestanding Condenser Tumble Dryer (White), placed on 1 June 2026.
The initial delivery was scheduled for 8 June, but the item did not arrive. Since then, several rearranged delivery dates have also been missed, specifically:
16 June
19 June
21 June
23 June
As of today (22 day from the date of order), I still have not received the tumble dryer, despite multiple confirmed delivery dates. This ongoing delay and lack of reliability have caused significant inconvenience and frustration.
I am extremely disappointed with the service, particularly the repeated use of your delivery partner, DX. Based on this experience, I strongly suggest that TradePoint reassesses its use of this courier, as they have consistently failed to meet delivery commitments.
8 June 2026
Unprompted review
Reply from TradePoint
Hello Denisson,
I'm deeply sorry to hear about the multiple delivery issues you've experienced with the Beko tumble dryer. I completely understand your frustration with the missed delivery dates and the inconvenience it has caused.
The feedback about our delivery partner, DX, is taken seriously, and we are always looking to make improvements in our processes. Your experience is important to us, and we want to ensure similar situations are avoided in the future.
We appreciate you bringing this to our attention and are committed to resolving the situation for you. Thank you for your patience and understanding during this time.
Please get in touch with us via DM on Facebook, X (Twitter) and attach your Trust Pilot review, with your full name, first line of your address, your post code and our dedicated customer service team will look into it for you.
Best Regards, The B&Q Social Media Team.
The staff are helpfully but you do need…
The staff are helpfully but you do need more staff to help the customers to find what they want
20 June 2026
Unprompted review
Don't seem to get any discount on…
Don't seem to get any discount on anything I buy
1 June 2026
Unprompted review
Reply from TradePoint
Hello David,
Thank you for sharing your feedback with us. We’re sorry to hear you haven't noticed any discounts on your purchases. We strive to provide value and savings to all our customers and would like to understand more about your experience. Your feedback is important to us as we are always looking to make things better. Please feel free to keep an eye on our upcoming promotions or reach out with any specific concerns directly in-store where our team can assist you.
Best Regards, The B&Q Social Media Team.
easy to order online and delivery next…
easy to order online and delivery next day, excellent service and happy to recommend
19 June 2026
Unprompted review
Great deal had at B&Q as always
Great deal had at B&Q as always, quality kit, at decent prices, always in stock, click and collect very flexible. Highly recommended to all diyers.
2 June 2026
Unprompted review
I would strongly advise against…
I would strongly advise against ordering from TradePoint online.
My order was delayed after an initial failed delivery, and when it finally arrived, eight items were missing. Since then, I've phoned customer services four separate times, each time speaking to a different person who assured me they would sort it out or call me back. Not once has anyone followed through.
I've also emailed multiple times. I received an acknowledgement asking for my address, which I provided immediately, but then heard nothing further despite chasing again.
Every phone call involves sitting on hold for around 30 minutes before speaking to someone, only to be given another promise that never materialises. I still haven't received either the missing pots or a refund.
At this point, the amount of time I've wasted simply isn't worth it, and I'm giving up trying to recover the money for the missing items.
15 June 2026
Unprompted review
Reply from TradePoint
Hello Naomi,
I'm sincerely sorry for the inconvenience and frustration you've faced with your recent online order from TradePoint. It's disappointing to hear about the delays, the missing items, and the lack of follow-up from our customer service team. Your experience doesn't reflect the level of service we strive to provide.
I understand how important it is to receive all the items you've ordered and the frustration of not receiving timely assistance. I'll make sure your feedback is passed along to the relevant team to ensure we improve our processes.
Please get in touch with us via DM on Facebook, X (Twitter) and attach your Trust PIlot review, with your full name, first line of your address, your post code and our dedicated customer service team will look into it for you.
Best Regards, The B&Q Social Media Team.
Excellent service & competitive…
Excellent service & competitive pricing. Tradepoint staff are helpful & knowledgeable
31 May 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.