The toy was delaid as the batch in the warehouse were damaged and they wanted only to send an undamaged one. I appreciated the human eye over the quality and the cuddly toy i recieved was perfect. I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good selection on offer and found what I wanted at a reasonable price. Delivery was a little on the slow side as not despatched until 12 days after order placed but made no difference in this instant... See more
I was really happy with the service and getting the products in good time. I’m also really happy that they are made from recycled materials. Love the feel of the fur on the donkey. I probably should h... See more
Pleased with the overall experience really. I found a couple of unique gifts at competitive prices, which were despatched and delivered pretty promptly. And received good support via the online chat t... See more
Company details
Written by the company
SEE HUNDREDS OF UP-TO-DATE REVIEWS ON REVIEWS.CO.UK NOW! ★ ★ ★ ★ ★ Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning. You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come. Remember to shop Toy Street, where fun lives!
Contact info
Bowthorpe Shopping Centre, NR5 9HA, Norwich, United Kingdom
- 01603 974303
- mail@toystreet.co.uk
- www.toystreet.co.uk
4.0
Great
1K reviews
Asks customers to review
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Replied to 81% of negative reviews
Typically replies within 1 week
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First time order very impressed
First time ordering with Toy Street and very impressed with smooth transaction and fast delivery..ordered SOO glove puppet ( sooty and sweep)..got granddaughter.. delighted with price and quality.
9 March 2026
Unprompted review
A great and versatile way of marking…
A great and versatile way of marking information on a table top battle or board game eg black powder, tripods and triplanes. As status Makrkers .energy level etc.reasonably priced. Highly recommended.
31 March 2026
Unprompted review
Sute is easy to navigate
Sute is easy to navigate. Items i bought were well appreciated
30 March 2026
Unprompted review
Quality
overall, from ordering it was a very good product, it arrived on time and with all parts in the box. However, at first look the bike is on the big side, it is a 10 inch and my issue is the seat placement gives barely any room for the seat to be lowered, making it an issue as i have no option but to wait till my child grows, whereas most other 10 inch bikes the seats go down alot more. Additionally, the seat is a dark blue to go with the bike, from the second day of it being out of the box, the colour from the seat had started to come off and now the seat had white spots all over it due to the colour of the seat all coming off.
19 March 2026
Unprompted review
Reply from Toy Street
Hi there,
Thank you for taking the time to share your feedback. We’re really pleased to hear that your order arrived on time and that you were happy with the overall product on delivery.
We’re sorry to hear about the issues you’ve experienced with the seat height and the wear on the seat colour. We understand how frustrating it must be to find that the adjustment range doesn’t suit your child as expected, and that the seat finish has started to deteriorate so quickly.
If you would like any further assistance with your order please contact us at mail@toystreet.co.uk with reference number 8516 and a member of our team will be happy to help. We’d be happy to look into this for you and see what options may be available.
Thank you again for bringing this to our attention, and we’re sorry for the inconvenience caused.
Thank you,
Team Toystreet
Swift positive response to my order
Swift positive response to my order, arrived next day even though I expected it to be a longer delivery. Was a real surprise thank you, my grandchildren were super happy. 😊
14 March 2026
Unprompted review
Lovely dress up magnetic doll
Purchased a magnetic dress doll.
Really happy with order, quick despatch and arrival.
Thank you very much.
11 March 2026
Unprompted review
I ordered my daughter a squishy for 5$…
I ordered my daughter a squishy for 5$ US couple weeks ago have heard nothing and btw 30$ US for delivery fee for item I've yet to receive or get any news at all.
1 March 2026
Unprompted review
Reply from Toy Street
Hi there,
Thank you for taking the time to share your feedback, and I’m sorry to hear about your experience.
Unfortunately, as no order information was provided we’re unable to locate any order details for this review, which means we’re not able to investigate this further at this stage. We would also recommend checking the estimated delivery timeframe provided on your order confirmation, as this will give you the expected delivery window for your order.
If you would like any further assistance with your order please contact us at mail@toystreet.co.uk and include your order details, and a member of our team will be happy to help.
Thank you again for bringing this to our attention, and we’re sorry for the inconvenience caused.
Thank you,
Team Toystreet
Ordering my product was quick and easy
Ordering my product was quick and easy, and delivery was very efficient. Was pleased with all the games that were in stock. Will be ordering again!
20 February 2026
Unprompted review
You get what you order!
You get what you order and it, in my case, was a toy car, which was of good quality and suited the job I wanted it for - perfectly. The lady it was for has it on display in our lounge!
4 February 2026
Unprompted review
Excellent price and quick delivery.
22 February 2026
Ordered a tonie
I ordered a tonie from this website and it arrived quickly with no problems 😁
24 January 2026
Unprompted review
Extremely quick service and a smooth purchasing process.
Extremely quick service and a smooth purchasing process. The service desk was accurate and very helpful. I accidentally placed two identical orders without noticing, but customer service contacted me before they were shipped, allowing me to cancel the second order and receive a refund.
6 February 2026
Unprompted review
Great toy store
Very efficient service. Order arrived quickly and securely packaged. Very good range of the Eugy animal kits I was looking for.
27 January 2026
Unprompted review
Absolutely awful- avoid
Absolutely awful. Took my money almost 2 months ago for 3 items, 1 had a delayed shipping date. I never received any communication about it until i contacted them. They then agreed to send 2 items but wouldn't give me a date for the 3rd item. the 2 items failed to be delivered, again no communication until i contacted them. Told to wait a further 15 days but then noticed it had returned them the order. Again, no communication until i contacted them. I had enough at that point and asked for a refund which they refused as they had already re-shipped it without any dispatch notice or communication. They took my postage money in the refund for the final item which they failed to deliver, as apparently re-shipping it to me was complimentary?! So they had to take it. Absolute joke, never received service like this. And the items are available cheaper else where too now as I've waited solong for the items!
19 February 2026
Unprompted review
Reply from Toy Street
Hi,
We’re very sorry to read how frustrated you feel, and we do appreciate the time you’ve taken to share your experience.
After having investigated your order, we can confirm that your order contained three items, one of which had a delayed release date at the time of purchase. When you contacted us, we arranged a split shipment so the two available items could be sent ahead of the delayed product. This split was organised at no additional cost to you.
Unfortunately, the parcel encountered a delivery issue with the courier and was returned to us. As Royal Mail operates independently of us, we do not have control over their delivery processes. Once the returned parcel arrived back with us, our team arranged for it to be reshipped as quickly as possible to avoid any further delay.
We understand your frustration regarding communication. While tracking is provided once dispatched, we’re sorry if you felt updates were not as proactive as they should have been.
Regarding postage: the original shipping charge applies to dispatched goods. The complimentary element referred specifically to the split shipment of the delayed item, meaning you would not be charged twice for delivery due to the split. The reshipment of the returned parcel was also arranged by us so that you were not paying an additional shipping fee for the same items.
When you requested cancellation, the parcel had already been dispatched again. Once an order has been dispatched with the courier, we’re unable to cancel it at that stage, which is why the standard shipping charge remained applicable.
We’re genuinely sorry this experience did not meet your expectations. That is never our intention, and we do take feedback like this seriously as we continue improving our service. If you would like any further assistance with your order please email us at mail@toystreet.co.uk with reference number 2124, and a member of our team would be happy to help.
Kind regards,
Team Toystreet
Ordered items
Ordered items , unfortunately that item after ordering admin advised not available but team were great answered my queries and arranged credit ( received) .
My mistake was not to have called and checked availability before ordering which would have saved time for both parties as I think they have a big inventory .
3 February 2026
Unprompted review
Efficient performance
The toy arrived quickly, was well packed and I was kept informed about delivery timings.
25 January 2026
Toy ordered with delivery date stated…
Toy ordered with delivery date stated for 6 days max. On the 7th day without receiving, I contacted the company. A bit of back and forth and they stated the toy was in transit from their warehouse and is due to be delivered in a couple of days. So i waited. Again contacted them, this time they've stated the toy was delayed and it was going to be a further few days, daughter really wanted this toy for her birthday, so i decided to wait. A few more days on, I just asked for a refund. They we're not going to send out the toy. Suspect they've sold the item without having it in stock. Lied about it being in transit. Got a refund eventually, took a month from purchasing the toy. Will continue to buy on Amazon from now on as this company really doesn't want to have my business, message understood
6 January 2026
Unprompted review
Reply from Toy Street
Hi there,
Thank you for taking the time to share your feedback, and I’m truly sorry for the disappointment and frustration caused by this experience, particularly as the item was intended for your daughter’s birthday. This is absolutely not the level of service we aim to provide at Toystreet.
We understand how upsetting it is to wait beyond the stated delivery timeframe and then receive changing updates. As previously advised, some items are stored across different locations and need to be transferred to our main warehouse before dispatch. Unfortunately, delays can sometimes occur during this process, and we’re sorry that this led to extended waiting and uncertainty.
We would like to reassure you that there was no intention to mislead. However, we fully acknowledge that the communication around the delays did not meet expectations, and we understand why this left you feeling frustrated and let down. While we’re glad that a refund was ultimately issued, we recognise that this does not make up for the inconvenience and disappointment caused along the way.
If you would like any further assistance with your order please contact us at mail@toystreet.co.uk and a member of our team will be happy to help.
Thank you again for bringing this to our attention, and we’re sorry for the inconvenience caused.
Thank you,
Team Toystreet
Speedy superb service!
20 December 2025
Unprompted review
I saw some terrible reviews here
I saw some terrible reviews here, but I took the risk because the item wasn't accessible on Amazon before Christmas. Dispatched fast and shipped via registered mail, which arrived a week later. Positive experience here!
16 January 2026
Unprompted review
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