The toy was delaid as the batch in the warehouse were damaged and they wanted only to send an undamaged one. I appreciated the human eye over the quality and the cuddly toy i recieved was perfect. I... See more
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Good selection on offer and found what I wanted at a reasonable price. Delivery was a little on the slow side as not despatched until 12 days after order placed but made no difference in this instant... See more
I was really happy with the service and getting the products in good time. I’m also really happy that they are made from recycled materials. Love the feel of the fur on the donkey. I probably should h... See more
Pleased with the overall experience really. I found a couple of unique gifts at competitive prices, which were despatched and delivered pretty promptly. And received good support via the online chat t... See more
Company details
Written by the company
SEE HUNDREDS OF UP-TO-DATE REVIEWS ON REVIEWS.CO.UK NOW! ★ ★ ★ ★ ★ Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning. You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come. Remember to shop Toy Street, where fun lives!
Contact info
Bowthorpe Shopping Centre, NR5 9HA, Norwich, United Kingdom
- 01603 974303
- mail@toystreet.co.uk
- www.toystreet.co.uk
4.0
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 1 week
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Great communication
Great communication
Fast delivery
Value for money with quality product
25 August 2025
REFUNDS TAKE AGES !
Returned a game to them which they agreed a full refund on (minus shipping cost) on the 30th Dec 25 they received it 2/1/26 .. called them 4 days later and they said they got it and they would refund ASAP. It is now the 13/1/26 and they still haven't refunded my money as they have a back log after Xmas but don't know how long the back log will take to clear! WARNING/// Don't expect a timely refund if you have to return anything ! Come on Toy Street play a little fairer!!!
Toy Street replied to me on here saying that my return was actioned on the 13/1/26 but when I called them on the 14/1/26 their staff could not give me any update and I was still in the waiting queue. It's a shame that you have to put your experience on Trust Pilot to get a true and up to date response... :-(
30 December 2025
Unprompted review
Reply from Toy Street
Hi there,
Thank you for taking the time to share your feedback, and I’m sorry for the frustration caused while waiting for your refund. This is absolutely not the level of service we aim to provide at Toystreet.
We can confirm that your return was received and processed by our returns team on 13/01/26. Once a refund has been processed, it can take 1–5 working days to appear back in your account, depending on your bank or payment provider. We appreciate that the post-Christmas period has led to a backlog, and we’re sorry that this has resulted in a longer wait than you expected.
We understand how important timely refunds are and appreciate your patience while our teams work through a high volume of returns as quickly as possible.
If you would like any further assistance with your order please contact us at mail@toystreet.co.uk 7568 and a member of our team will be happy to help.
Thank you again for bringing this to our attention, and we’re sorry for the inconvenience caused.
Thank you,
Team Toystreet
Exceeded expectations
Was unsure how it would go as this was a purchase from Canada to a UK store but this company delivered in every way. I had updates from Royal mail all along the way and the price of the goods was very fair Real goods and my nephew is over the moon. Would buy again without questions
25 December 2025
Paid for next-day delivery - still not delivered three weeks later
I placed an order on 19 December paying extra for next-day delivery, as the item was shown as available and was intended as a Christmas gift.
The only item that arrived was a free promotional keychain, the actual paid-for product has still not been delivered as of 8 January.
I’ve contacted customer service multiple times and have only received vague responses about the item being “in another warehouse,” with no clear explanation of where it is, no tracking information, and no confirmed dispatch date.
While the delivery charge was later refunded, the item itself has still not arrived and I’ve had no clear information on where it is, no tracking, and no confirmed dispatch date.
Very disappointing experience and poor communication throughout. I wouldn’t recommend ordering.
19 December 2025
Unprompted review
Reply from Toy Street
Hi there,
Thank you for taking the time to share your feedback, and I’m truly sorry for the disappointment and frustration this experience has caused, especially as the order was intended as a Christmas gift. This is absolutely not the level of service we aim to provide at Toystreet.
We understand how concerning it is to receive only the promotional item while the main product you paid for has not yet arrived. Some items are held at different storage locations and must be transferred to our main warehouse before dispatch. However, we appreciate that the lack of clear updates, tracking information, and a confirmed dispatch date has been frustrating, and we’re sorry that communication has not been as clear as it should have been.
We’re also sorry that, despite your efforts to contact us, the responses you received felt vague and unhelpful. While the delivery charge has been refunded, we understand that this does not resolve the main issue of the outstanding item, and we regret the inconvenience this has caused.
If you would like any further assistance with your order please contact us at mail@toystreet.co.uk with reference number 1474 and a member of our team will be happy to help.
Thank you again for bringing this to our attention, and we’re sorry for the inconvenience caused.
Thank you,
Team Toystreet
Spaniel soft toy
Easy ordering online and quick delivery. Ordered three cuddly spaniel toys for my grandchildren (to match their new puppy!)
Good quality products and not too expensive.
25 December 2025
Look like scam company
Purchased gift on 18th December for my daughter's birthday today. Item was in stock (according to them) and next day delivery available.
Next day I received an email that next day delivery wasn't available and received instant £2 refund.
After that - nothing, no updates!
On 29th asked them to cancel the order and refund.
Since then they telling me (via emails) that it will take 1-5 working days to process refund!
Talked to unprofessional customer service person just few minutes ago (male) who did not have customer service skills at all, talking over me, not knowing answers to any of my questions, neither able or not willing to transfer me to a senior who would be able to answer my questions.
He was just reading from a script and repeated same thing over and over again - "Will be processed within 1 to 5 working days!" I belive this company Toystreet.com is a scam!
I now had to open a case against them in PayPal to receive my money back.
If you want to avoid gambling on will you receive your item or not, I suggest you AVOID THIS COMPANY!
31 December 2025
Unprompted review
Reply from Toy Street
Hi there,
Thank you for taking the time to share your feedback, and we're truly sorry for the frustration and stress this experience has caused particularly as the item was intended as a birthday gift. This is absolutely not the level of service we aim to provide at Toystreet.
We’d like to clarify that while the item was shown as in stock, our initial email did advise that next day delivery was unavailable as the item first needed to be transferred from one of our external storage sites. We’re sorry for the disappointment this caused and for the lack of further updates after this point.
Regarding your refund, once a cancellation is requested, refunds do take 1–5 working days to be processed back to the original payment method. This is a standard timeframe and applies across payment providers. We understand this can be frustrating when you’re waiting for funds to be returned, and we’re sorry that this added to your concern.
We are also sorry to hear that your experience speaking with our customer service team left you feeling unheard. This is not the standard we expect, and your feedback will be reviewed internally so we can improve our service going forward.
If you would like any further assistance with your order please contact us at mail@toystreet.co.uk and a member of our team will be happy to help.
Thank you,
Team Toystreet
Great. Fast delivery
Great. Purchased something on Saturday for Christmas delivery and it came today (Monday). So happy.
22 December 2025
Unprompted review
Fantastic company
Fantastic company, I’ve bought a few times from here now as always excellent offers and prices for their huge range of toys. Delivery is always super speedy, and the customer service is unmatched. Incredibly kind and helpful staff who have always dealt with any queries I’ve had efficiently and with genuine care. What a difference it makes to shop from independent businesses! THANK YOU!
2 December 2025
Unprompted review
Delivered on time and well packaged
Delivered on time and well packaged . Bought as gift so can’t comment on item, was reasonable price so I’m happy
22 December 2025
Unprompted review
Slick process
Ordering process was simple and straightforward, communications timely and relevant and order arrived on time
22 December 2025
Unprompted review
Fast and efficient delivery
Fast and efficient delivery, all items as described.
12 November 2025
Unprompted review
The website disappeared and also the order
I purchased items totaling 310euros on 8&9th of Dec，but now I can’t find any information about it.
I can’t track it or enter the store’s website, sent tons of emails got 0 reply. I fear this is a scam😭
19 December 2025
Unprompted review
Reply from Toy Street
Hi there,
Thank you for taking the time to share your concerns, and I’m very sorry to hear about the worry this situation has caused. We completely understand how alarming this must be.
We are aware of a fraudulent website operating under the name “Toystreets” (with an “s” at the end), which is not affiliated with Toystreet. Unfortunately, this scam site has caused confusion for some customers, particularly as it may become inaccessible and does not provide order information or responses.
If your purchase was made through this fraudulent website, we would strongly recommend contacting your bank as soon as possible to request a chargeback, as they are best placed to help recover funds in situations like this.
For clarity, our official website is Toystreet.co.uk, and if you believe you may have placed an order with us directly or would like us to check this for you, please get in touch. If you would like any further assistance with your order please contact us at mail@toystreet.co.uk
and a member of our team will be happy to help.
Thank you again for bringing this to our attention, and we’re sorry for the distress this situation has caused.
Thank you,
Team Toystreet
No communication
No communication, order was estimated 5-8th Dec, Email to say dispatched on 11th! No contact as to why this was delayed...
11 December 2025
Unprompted review
Reply from Toy Street
Hi there,
Thank you for taking the time to share your feedback, and I’m sorry for the frustration caused by the lack of communication regarding your order. This is absolutely not the level of service we aim to provide at Toystreet.
We understand how disappointing it is to see an order dispatch later than the estimated dates, especially during the holiday period when timing is particularly important. We apologise that you weren’t proactively updated about the delay this is something we’re continuing to work on improving during this very busy time of year.
If you would like any further assistance with your order please contact us at mail@toystreet.co.uk and a member of our team will be happy to help.
Thank you again for bringing this to our attention, and we’re sorry for the inconvenience caused.
Thank you,
Team Toystreet
Please avoid- reporting to trading…
Please avoid- reporting to trading standards.
Where do I start with how awful this company is; lack of communication, wrong item eventually received and I am now suspicious they are falsely advertising products. It is also no surprise that the company are taking no accountability for any of this.
After much research on the internet I chose to order from Toystreet as an independent UK based business. My son wanted a grey and orange bike with suspension. Toystreet were advertising the Falcon Neutron 24inch in grey, orange and blue. At the time of ordering this was the only Falcon Neutron 24 inch bike on their website.
Order placed on 24th November 2025 and confirmation email received with a delivery timeframe of 3rd- 8th Dec. Fantastic. This was a birthday gift for my son on 14th Dec.
On 2nd Dec I noticed that the order was still 'processing'. I sent an email to their customer service to just ask for an update. I was clear I knew the delivery timeframe had not arrived but I was just wanting to check progress as this is an expensive item and I had not had any updates.
I was told the bike had not 'reached their main warehouse' yet and was unlikely to be delivered in the timeframe they had provided. I was puzzled, how did they not have the stock they had advertised on their website? It was nicely explained away that they store stock all over the country and when the order is placed the stock has to be moved to their main warehouse to be dispatched.
I was already worried, and then I saw negative reviews popping up on Trustpilot rapidly and decided I would maintain daily contact with the company until I was assured I would receive my order.
I would say that two male members of the customer services team were brilliant. When contacted they were quick to respond and incredibly helpful. I felt, despite all the issues I faced, they cared and genuinely tried to help me.
Daily emails, phone calls and chat conversations took place and every day I was promised the item would be dispatched. This information was never forthcoming and I had to chase constantly to find out what was going on. In one day alone I was told the bike had arrived at the main warehouse, later I was told it hadn't, to later be told it was there but not 'checked in'. I no longer had any trust in this company and just had to hope my order would be fulfilled and in time for my son's birthday.
At last 10th December my order is dispatched. The company did kindly upgrade the deliver to 24 hour delivery for which I was grateful.
The bike arrived today. It is red. Not the grey, orange and blue bike they were advertising and ordered. Note there was no red bike on their website at the time I ordered the grey one.
I have no intention of attempting to return the item or request a refund, never mind request it is replaced with the item I actually ordered as I have no faith any of these things would be honoured and certainly not in a timely way.
I made the mistake of contacting the customer service team again. I have requested contact details of a senior manager or complaints department to resolve this but they are being obstructive and won't provide this.
They kept asking for a picture of the bike or would not do anything. I confirmed I would not be back in contact with them had I simply received the right bike and since I was not asking for a refund or replacement but an explanation into how this has happened I did not see how a picture was relevant. They continued to ignore my request for the appropriate contact details despite asking multiple times. They openly refused to give me contact details for a board members or CEO and told me I would not speak to anyone 'more senior than them' which rang alarm bells!
If you have had a similar experience to me, no matter how big or small your order. I recommend contacting trading standards as I will be. Or if you would like to speak to the CEO his name is Simon Budd. Toystreet operate as Zatu Limited.
14 December 2025
Unprompted review
Reply from Toy Street
Hi There,
Thank you for taking the time to leave such detailed feedback. We’re genuinely sorry for the frustration and disappointment caused by this order, particularly as it was intended as a birthday gift.
We do apologise for the delays experienced. As explained at the time, some items are transferred from different storage locations to our main warehouse prior to dispatch, and this can unfortunately take longer than expected. We appreciate that the updates provided did not always feel consistent, and we’re sorry for the uncertainty this caused during the process.
We’re also very sorry that the item received was not as expected. On occasion, product images supplied by manufacturers or distributors can be outdated or incorrect, which can lead to discrepancies like this. We completely understand how disappointing this would be.
Our records show that after delivery, you were in contact with the head of our escalations department, who requested images of the item received. This step is required so we can verify the issue with our supplier and take the appropriate next steps. Unfortunately, as images were not provided and the request was declined, we were unable to proceed further. Once images are received, our standard process would be to arrange a return and either send a replacement or, if that’s not possible, issue a full refund. Without this information, we’re unable to investigate and help resolve this matter.
We’re sorry that this experience has left you with such a negative impression, and we regret that we were not given the opportunity to fully resolve the issue for you.
Please get in touch with us at mail@toystreet.co.uk with reference number 4221 and a member of our team will be happy to help.
Thank you,
Team Toystreet
No order updates/chased twice - Christmas presents
Feeling rather disappointed I placed an order for some Christmas presents for my daugther on 7th Dec I received the confirmation of email fine. I’ve chased twice and I keep getting told my order will be dispatched on the next 24-48 hours and still not, apparently my items ordered has been allocated. What is going on am I going to receive my order or not!! If not I’d like to order the items from elsewhere.
7 December 2025
Unprompted review
Reply from Toy Street
Hi there,
Thank you for taking the time to share your feedback, and I’m sorry for the worry and disappointment this has caused, especially as the items were intended as Christmas presents. This is absolutely not the level of service we aim to provide at Toystreet.
I understand how frustrating it is to be told your order will be dispatched within a certain timeframe and then not see movement straight away. When we say that your items are allocated to your order, this means the items have been set aside specifically for your order and are ready to be dispatched. Our warehouse team is currently experiencing a very high volume of orders during the holiday period and is working as quickly as possible to get all orders sent out.
Please be assured that this does not mean there is an issue with your order, and it is progressing through our dispatch process. We completely appreciate how important timely delivery is at this time of year and are sorry for the uncertainty this has caused.
If you would like any further assistance with your order please contact us at mail@toystreet.co.uk and a member of our team will be happy to help.
Thank you again for bringing this to our attention, and we’re sorry for the inconvenience caused.
Thank you,
Team Toystreet
Waiting on an order I made on the 1st…
Waiting on an order I made on the 1st of December and have received no updates. No, dispatch info or trancing number nothing.
Their site is always down and can’t reach ANYONE. Respond or issue a refund
11 December 2025
Unprompted review
Reply from Toy Street
Hi there,
Thank you for taking the time to share your feedback, and I’m very sorry for the concern caused by the lack of updates on your order. This is absolutely not the level of service we aim to provide at Toystreet.
We understand how frustrating it is to be waiting without dispatch information or a tracking number, particularly at this busy time of year. I’m also sorry to hear that you’ve had difficulty reaching us, we do offer support via phone, live chat, and email, and our teams are working hard to assist customers as quickly as possible during the holiday period.
If you would like any further assistance with your order please contact us at mail@toystreet.co.uk and a member of our team will be happy to help.
Thank you,
Team Toystreet
Still waiting for update on order
Still waiting for update on order. Supposed to arrive between December 8 and 19 but has not even shipped to US yet. Inquiry gave me a response that the book is backordered but the order was made on November 24 in order to ensure it would arrive in time for Christmas. Last response was - if you don't receive by date of delivery "do get in touch". Lovely.
24 November 2025
Reply from Toy Street
Hi there,
Thank you for taking the time to share your feedback, and I’m truly sorry for the frustration this delay has caused. This is absolutely not the level of service we aim to provide at Toystreet.
I understand how important it was for you to place your order early to ensure it arrived in time for Christmas, and I’m sorry for the concern caused by the lack of updates. We did make you aware of a slight stock issue, and I’m glad to say this was resolved quickly. Your order is now being prepared for dispatch.
Today’s date is 10th December 2025, and your estimated delivery window is 8th–19th December, so we still expect your order to reach you within the stated timeframe.
If you need any further help or would like an update at any point, please feel free to contact us at mail@toystreet.co.uk with reference number 2986.
Thank you again for bringing this to our attention, and we’re sorry for the inconvenience caused.
Thank you,
Team Toystreet
Fake brands…
Advertise all jellycat named toys but don't think she the jellycat name anywhere. So these a really fake. They refunded quickly when I told them I needed genuine toys
9 December 2025
Unprompted review
Would give zero stars if I could!
Would give zero stars if I could. I placed my first and last order with Toystreet for a 96 page Pokemon colouring book by Crayola that my son wanted but I received an 18 page Pokemon colouring book which is quite different.
It took almost a week to arrive (6 days), I took photos of what I received and sent them an email explaining the situation. Four days later, I received a response advising me on their returns policy which is to return the item, wait for them to process the return and then either offer a refund or replacement.
Expecting me to stand in a Post Office queue at the busiest time of year to correct their mistake for an item that cost less than £3 and to wait on the entire returns process is not good enough.
I expressed my dissatisfaction and was told that as per their terms and conditions, this is all they could offer.
As per my terms and conditions as a customer, I expect what I paid for without being inconvenienced as much as possible.
As a business owner myself, I would be more competent in the first place but should I make a mistake - I’d do whatever I could to turn things around and please my customer.
I don’t recommend this company to anyone, will be sticking to Amazon from now on.
8 December 2025
Unprompted review
Reply from Toy Street
Hi there,
Thank you for taking the time to share your feedback, and I’m truly sorry for the experience you’ve had. This is absolutely not the level of service we aim to provide at Toystreet.
It’s very disappointing to hear that the incorrect colouring book was delivered, and we completely understand how frustrating it is to receive something different from what you ordered.
Please rest assured that we want to put this right for you as quickly as possible. When an incorrect item is received, we do kindly request that it be returned so we can send the correct item, and if the correct item isn’t available, we will issue a refund. You are also able to request a collection via the returns link we provide, so you won’t need to queue at the Post Office or be further inconvenienced.
If you could contact us at mail@toystreet.co.uk, our customer service team will be happy to help resolve this for you.
Thank you again for bringing this to our attention, and we’re sorry for the inconvenience caused.
Thank you,
Team Toystreet
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