TotallyMoney Reviews 

14,204
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

I love using TotallyMoney, it helps me to keep an eye on my credit score and areas that need improving. If i want a new credit card it shows me the best on the market and also allows to see my chances... See more

Company replied

Rated 5 out of 5 stars

Very helpful to me build your credit file or for what deals are available to you plus really good when you've had fraudulent transactions

Company replied

Rated 5 out of 5 stars

Handy for keeping an eye on my credit score, however the loan offers I am advised of are not that good, interest rates far to high.

Company replied

Rated 3 out of 5 stars

Not very accurate so far, doesn’t seem to be able to pick up on monthly savings, also seems to be quite a bit behind on bills that come out of your bank? I noticed it will have an old amount from a se... See more

Company replied

Company details

  1. Credit Reporting Agency
  2. Credit Bureau

Written by the company

Our technology puts you right at the centre of your credit data, helping you make smarter decisions to take control of your finances. Use our free credit report and live credit score, along with our unique Borrowing Power and Match Factor technologies, to find the right financial products, make better financial decisions and build a stronger credit history. We believe that our technology can drive a better and fairer consumer credit market that can help you get smart with credit!

Get a better credit score

Written by the company

97% of customers recommend us to improve your credit score
Credit scores don't always feel fair. That's because they were made for lenders. Now, make yours work for you and move on up towards your goals, for free.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

14K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(14,204)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I've learnt not to trust the reading I…

I've learnt not to trust the reading I pay credit cards in full on time but score goes down so I ignore it now

18 April 2025
Unprompted review
TotallyMoney logo

Reply from TotallyMoney

We appreciate your thoughts on this.

You may see a section on your TotallyMoney account called 'Credit usage', which is simply the amount of your available credit compared to how much you're using.

Just to let you know, most lenders like to see credit usage below 25%. This means if you have a £1000 credit limit, you should aim to use £250 or below. This helps to demonstrate that you aren't reliant on credit and can use it responsibly.

Whereas, if you use more than 25%, this can indicate to lenders that you're in more need of credit and this can negatively impact your score.

I appreciate this can be confusing but we don't make the rules on this. This is something that lenders look at and can impact your credit score, which is why we flag credit usage to you in your TotallyMoney account.

To improve your score, you should aim to use 25% or below of your available credit.

All the best,

The TotallyMoney Customer Ops Team

Rated 5 out of 5 stars

Great

Great experience

9 March 2025
TotallyMoney logo

Reply from TotallyMoney

Thank you for taking the time to share your review. We really appreciate the positive feedback.

The TotallyMoney Customer Ops Team

Rated 3 out of 5 stars

Credit scoring is rubbish

Credit scoring is rubbish, I have no defaults, no debt, other than mortgage, pay all my bills on time, my score should be perfect.

11 April 2025
Unprompted review
TotallyMoney logo

Reply from TotallyMoney

We appreciate the world of credit scores can be confusing,

The credit score you see on TotallyMoney is calculated by TransUnion, the credit reference agency we partner with, based on the credit report information they hold on you.

Credit scores don’t always behave the way we expect them to, but if you’d like some further insight into what’s impacting your score, you can visit your Score History page from the Overview tab on our app or you can check your Credit report insights from the Improve tab on our app to see what’s working well and how you can improve.

If you believe there is incorrect information on your credit report that’s impacting your score, you can raise a dispute from your TotallyMoney account or you can reach out to us by emailing [help@totallymoney.com](mailto:help@totallymoney.com) and we’ll look into this for you.

All the best,

The TotallyMoney Customer Ops Team

Rated 5 out of 5 stars

BenTotally

I had a great experience with Totally money. The APR i got from their referal was exactly the same. Keep up the good work.

11 April 2025
TotallyMoney logo

Reply from TotallyMoney

Thank you for taking your time to leave us a review! We are glad you are enjoying the service and will strive to continue to meet expectations.

The TotallyMoney Customer Ops Team

Rated 2 out of 5 stars

Not as useful as they once were.

I used this to check my scores and my balances across all my cards every month, usually twice a month, for the past ~4 years or so...

Here's how they've crapped out the service:
- you can still use the web browser based service, but it's been recently castrated so it's basically useless.
- they want you to use the app, but it's not great either and it doesn't show you the info you once had on the web browser based app.
- I can't login with my username password any more, cuz that'd be too easy. Now I have to switch to my email and get a code. It's not more secure. If you had both password + email auth code, THAT would be more secure. Now you're just a PITA.

This app was changed by people who don't themselves use the system. Their research shows that if they create a fancy app, they'll get more referrals to products (and thereby commissions). Who knows?

All I know now is that I can no longer get the info I needed either from the phone app, or the web app.

What a waste.

9 April 2025
Unprompted review
TotallyMoney logo

Reply from TotallyMoney

Thank you for taking time to leave us a review. The feedback that you provide will help to shape the future of TotallyMoney. If you have any further feedback or comments, please reach out to us via the Feedback section of your account, or you can email us direct at help@totallymoney.com

Rated 5 out of 5 stars

Fantastic choice great information…

Fantastic choice great information about different products and well recommended for all it services

7 April 2025
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Reply from TotallyMoney

Thank you for taking your time to leave us a review! We are glad you are enjoying the service and will strive to continue to meet expectations.

The TotallyMoney Customer Ops Team

Rated 5 out of 5 stars

Know my credit score and guiding one in…

Know my credit score and guiding one in increasing it with suggestions in areas on what one could do is a great advice and boost people look up to having.

28 February 2025
TotallyMoney logo

Reply from TotallyMoney

Thank you for taking your time to leave us a review! We are glad you are enjoying the service and will strive to continue to meet expectations.

The TotallyMoney Customer Ops Team

Rated 5 out of 5 stars

Brilliant company constant…

Brilliant company constant communication, keeps you in the “ loop” and self explanatory with how credit files work.
I was paying a subscription to another company for this type of service, but total money is free and better.

28 January 2025
Rated 4 out of 5 stars
TotallyMoney logo

Reply from TotallyMoney

We’re so happy to hear that you like our website and the advice you received :)

If you're happy with our service we'd love to get that extra star from you. Alternatively, we're keen to hear how we can improve, at help@totallymoney.com!

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