TopFoxx Reviews 

239
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, most reviewers were somewhat happy with their experience overall. Many customers express strong affection for the products, particularly the sunglasses, praising their stylish appearance and comfortable fit. Reviewers frequently highlight the tangle-free design, which prevents hair from getting caught, and appreciate the overall quality and sturdy material of the glasses. The customer service is also often commended for being incredible, responsive, and helpful in resolving issues. However, some people mentioned significant dissatisfaction with shipping and order fulfillment, experiencing delays, lack of updates, and even unreceived packages. There are also instances where products arrived with defects, were not as expected in terms of size or fit, or caused discomfort. A few customers also reported issues with customer service accessibility and the company's policy regarding free gifts.

What people talk about most

Product

Consumers find product experiences to be ambiguous, with many expressing satisfaction with the quality,... See more

Quality

Customers consistently note ambiguous experiences with quality, with many praising the fantastic, rich, and... See more

Order

Users describe ambiguous interactions with order, with some expressing satisfaction and repeatedly ordering... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with some customers expressing satisfaction with... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers expressing significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I absolutely LOVE these glasses. I have the Bellas. Have ordered the Cristinas and the oversized Bellas as well. I currently only have my Bellas, and I get compliments on them every time I wear... See more

Rated 3 out of 5 stars

Absolutely love my tangle-free Bellas! They are so comfy and stylish. My only complaint is, I paid for express shipping so that I could receive my glasses before a planned vacation. Unfortunately my g... See more

Rated 3 out of 5 stars

I ordered the bella in coffee and when I wore them they actually hurt the back of my ears and then I put them on top of my hair and they were too loose doesn't make any sense but not worth 90 dollars... See more

Rated 3 out of 5 stars

I absolutely love the sunglasses I received, but they were too big for me on my face. I did contact customer support, and I paid to have them shipped back. They will credit my account for the sunnies... See more


Company details

  1. Sunglasses Store

Information provided by various external sources

Sunglasses NOT for your average girl. Based in New York, loved around the world. From edgy Rose Gold Cat Eye to Chic Classic black frame sunnies.


Contact info

3.6

Average

TrustScore 3.5 out of 5

239 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(239)

54 reviews in the last 12 months

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Rated 5 out of 5 stars

I LOVE these glasses!

I LOVE these glasses!
I love the new nose pad.
I will say the nose pad is not super soft - but my nose will get used to it! Cuz I LOVE everything about these sunnies!

14 January 2025
Unprompted review
Rated 5 out of 5 stars

Best tangle free Aviators!!!

My experience could’ve been better in the way of getting updates toward shipping. I would’ve liked an estimate of when my package would arrive. Other than that I love my sunglasses!! The tangle free aviators are thee best!!! Genius! Loved my first pair so much ordered another pair within a few days of receiving my first pair! I definitely loved my mystery case so I can protect my aviators from getting scratched. Definitely want to make these sunnies last a good while. Thank you Topfoxx!!! I look forward to my other pair's arrival.

10 January 2025
Unprompted review
Rated 5 out of 5 stars

Affordable, Trendy and High Quality

I was in the market for some new sunnies, affordable, high quality and trendy were my guidelines. I found TopFoxx through an instagram ad and took a chance. My first pair was the belle coffee tangle free and became obsessed! I quickly ordered another pair. Love and will continue to purchase!

2 January 2025
Unprompted review
Rated 1 out of 5 stars

Waiting for merchandise

I’m looking forward to writing a review, although I haven’t received my order yet. I placed an order for three pairs of sunglasses at the end of November/beginning of December, and I’m eager to get some updates about my purchases. It feels like a long wait, and I was starting to wonder if my order would even be fulfilled. I hope to see some communication soon since this is the first signal I've had regarding my order. I can’t wait to finally receive my sunglasses!

18 December 2024
Unprompted review
Rated 1 out of 5 stars

These sunglasses offer no protection…

These sunglasses offer no protection from the sun at all. I opened up a return case and all I can get is a store credit and I have to pay return shipping back on a detective item. The only response I can get through email and chat is a chat bot. I am a repeat customer and I won’t be ordering from Topfox again. Buyer beware of return policies on defective merchandise!

13 December 2024
Unprompted review
Rated 5 out of 5 stars

Love my new Kara sunglasses

Love my new Kara sunglasses. I would like to see the same style in dressy Black too. I can't wait to get the White and Brown pairs. Very lightweight and easy to wear. The shape is great too. Love them

10 December 2024
Unprompted review
Rated 5 out of 5 stars

LOVE THEM

LOVE THEM! I am obsessed! This is my third pair of sunglasses from TopFoxx! Tangle free as advertised! And style is on point!

18 November 2024
Unprompted review
Rated 5 out of 5 stars

Love them

Love them! The quality is amazing and the fact they don’t pull your hair is even better!!! If you haven’t tried their sunnies I recommend you get you a pair!

17 November 2024
Unprompted review
Rated 1 out of 5 stars

Still have not received!!

It has been weeks and have not received my order. Extremely disappointed ..Definitely will not order from this company in future. I will give another review once I receive order.

14 November 2024
Unprompted review

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