TopFoxx Reviews 

239
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, most reviewers were somewhat happy with their experience overall. Many customers express strong affection for the products, particularly the sunglasses, praising their stylish appearance and comfortable fit. Reviewers frequently highlight the tangle-free design, which prevents hair from getting caught, and appreciate the overall quality and sturdy material of the glasses. The customer service is also often commended for being incredible, responsive, and helpful in resolving issues. However, some people mentioned significant dissatisfaction with shipping and order fulfillment, experiencing delays, lack of updates, and even unreceived packages. There are also instances where products arrived with defects, were not as expected in terms of size or fit, or caused discomfort. A few customers also reported issues with customer service accessibility and the company's policy regarding free gifts.

What people talk about most

Product

Consumers find product experiences to be ambiguous, with many expressing satisfaction with the quality,... See more

Quality

Customers consistently note ambiguous experiences with quality, with many praising the fantastic, rich, and... See more

Order

Users describe ambiguous interactions with order, with some expressing satisfaction and repeatedly ordering... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with some customers expressing satisfaction with... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers expressing significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I absolutely LOVE these glasses. I have the Bellas. Have ordered the Cristinas and the oversized Bellas as well. I currently only have my Bellas, and I get compliments on them every time I wear... See more

Rated 3 out of 5 stars

Absolutely love my tangle-free Bellas! They are so comfy and stylish. My only complaint is, I paid for express shipping so that I could receive my glasses before a planned vacation. Unfortunately my g... See more

Rated 3 out of 5 stars

I ordered the bella in coffee and when I wore them they actually hurt the back of my ears and then I put them on top of my hair and they were too loose doesn't make any sense but not worth 90 dollars... See more

Rated 3 out of 5 stars

I absolutely love the sunglasses I received, but they were too big for me on my face. I did contact customer support, and I paid to have them shipped back. They will credit my account for the sunnies... See more


Company details

  1. Sunglasses Store

Information provided by various external sources

Sunglasses NOT for your average girl. Based in New York, loved around the world. From edgy Rose Gold Cat Eye to Chic Classic black frame sunnies.


Contact info

3.6

Average

TrustScore 3.5 out of 5

239 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.6

All reviews

(239)

54 reviews in the last 12 months

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Rated 5 out of 5 stars

Great aviator sunnies that check all the boxes!

I have never paid more than $10-$15 dollars for a pair of sunnies. I decided to take the plunge when an influencer I watch offered a discount code. The first pair I ordered were the Ivy Luxe - Clear Black Tangle Free Round Aviator Sunglasses. I was instantly in love with them and the tangle free aviator style is genius. The sunnies have a cool vibe to them and I do get compliments when I’m out. Never again will I own a cheap pair that gets tangled up in my hair. I have since ordered another pair of the Ivy Luxe in the Olive color.

3 July 2025
Unprompted review
Rated 5 out of 5 stars

I love all of the glasses I have…

I love all of the glasses I have purchased from TopFoxx! From the blue light blocking glasses to sunglasses they have me covered. I constantly get compliments about all pairs I own from TopFoxx. I am a customer for life!!

8 July 2025
Unprompted review
Rated 4 out of 5 stars

5 stars if only they had a phone number

If only they had a phone number. Takes a bit of time to get a response, but they do aim to please and have great customer service once you get a response. The sunglasses are well made. I will continue to buy and recommend them to others.

5 July 2025
Unprompted review
Rated 1 out of 5 stars

Do not believe social media influencers

I really wanted to like the Bella Sunglasses. Everyone on social media raves about them so I thought I would give them a try. They are tight. They are supposed to be tangle free but they are so tight it hurts to even slide them up top of my head.

I requested a return and selected the pay my own shipping label. They replied 24 hours later and told me they were sorry and said once was I paid the invoice they will send me another email to download the shipping label. $8 is steap for that tiny box and I'm already annoyed they did not listen that I was going to pay my own shipping label because I know I can ship them for less so I just paid the $8 and got it over with. We'll 72 hours after that invoice is paid and I still do not have the return shipping label mailed to me. At this point I think they are trying to hold out so it reaches 30 days and I can't return them.

30 June 2025
Unprompted review
Rated 1 out of 5 stars

CROOKED GLASSES

I ordered the Bella sunglasses in coffee. They look gorgeous online. However, mine came extremely crooked. It was a defect for sure. I asked customer service to send me a replacement pair after providing them with images that clearly shows jusy how visible the crookedness were even at just first glance. They wouldn’t do it. They made me go return the defective pair first before anything else. Absolutely unacceptable! Not to mention, their customer service takes at least a whole week to respond to emails.

16 June 2025
Unprompted review
Rated 1 out of 5 stars

Glasses too small for my face

Glasses too small for my face, hair still got caught between the metal nose piece and framing. Sent 2 emails for a return and refund and also called and nothing. Still waiting on a response.

19 June 2025
Unprompted review
Rated 5 out of 5 stars

The best company and brand!

Absolutely LOVE all their glasses and love even more that they stand behind their product. Customer service is responsive and very accommodating. I have several pairs and bought for friends as well. They look great on everyone. My fav sunnies

18 June 2025
Unprompted review
Rated 5 out of 5 stars

i’ve many pairs of sunglasses from…

i’ve many pairs of sunglasses from Topfoxx and I love them. All the quality is great. Customer service is great. I had a pair stolen on vacation and sent in my receipts and they replaced them for me and I’m very happy with the products and the customer service.

7 June 2025
Unprompted review
Rated 5 out of 5 stars

Kara Sunglasses

Website is easy to use. Product is great quality. I bought the Kara Mirrored sunnies, actually all 4 pairs, and absolutely love them. They are stylish and so lightweight. I don’t get marks on the bridge of my nose. Awesome for sure. Lots of compliments received on them.

27 May 2025
Unprompted review
Rated 5 out of 5 stars

Well made

These are great, I love the style and I love that they dont catch my hair. The seems to be very well made not flimsy at all.

29 May 2025
Unprompted review
Rated 1 out of 5 stars

I was not sure about ordering from this company.

I was not sure about ordering from company's that I see online and now I know why. You get a discount but then they apply it to the cheap case not the glasses and then they send it 2 weeks later and no case and then I am advised that they are out of the case and can not send it. Poor experience all around will not use them again. Now I have to call my credit card company and open a dispute.

12 May 2025
Unprompted review
Rated 1 out of 5 stars

I purchased the Bella sunglasses…

I purchased the Bella sunglasses because they look really nice on the models. They are extremely to large for my face. If you have a petite face these are not for you. I wanted to send back for refund but the entire refund process require more money to be spent on the consumers part. So not only are these glasses PRICEY in order to return OR exchange you have to either pay for a shipping label from the company for $7.99 or purchase your own shipping label which turns out is more expensive than purchasing from the company. I will not return to purchase from this company again. I will go back to other name brand companies who honor their returns or exchanges for their customers to be satisfied.

15 May 2025
Unprompted review

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