TopFoxx Reviews 

239
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, most reviewers were somewhat happy with their experience overall. Many customers express strong affection for the products, particularly the sunglasses, praising their stylish appearance and comfortable fit. Reviewers frequently highlight the tangle-free design, which prevents hair from getting caught, and appreciate the overall quality and sturdy material of the glasses. The customer service is also often commended for being incredible, responsive, and helpful in resolving issues. However, some people mentioned significant dissatisfaction with shipping and order fulfillment, experiencing delays, lack of updates, and even unreceived packages. There are also instances where products arrived with defects, were not as expected in terms of size or fit, or caused discomfort. A few customers also reported issues with customer service accessibility and the company's policy regarding free gifts.

What people talk about most

Product

Consumers find product experiences to be ambiguous, with many expressing satisfaction with the quality,... See more

Quality

Customers consistently note ambiguous experiences with quality, with many praising the fantastic, rich, and... See more

Order

Users describe ambiguous interactions with order, with some expressing satisfaction and repeatedly ordering... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with some customers expressing satisfaction with... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers expressing significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I absolutely LOVE these glasses. I have the Bellas. Have ordered the Cristinas and the oversized Bellas as well. I currently only have my Bellas, and I get compliments on them every time I wear... See more

Rated 3 out of 5 stars

Absolutely love my tangle-free Bellas! They are so comfy and stylish. My only complaint is, I paid for express shipping so that I could receive my glasses before a planned vacation. Unfortunately my g... See more

Rated 3 out of 5 stars

I ordered the bella in coffee and when I wore them they actually hurt the back of my ears and then I put them on top of my hair and they were too loose doesn't make any sense but not worth 90 dollars... See more

Rated 3 out of 5 stars

I absolutely love the sunglasses I received, but they were too big for me on my face. I did contact customer support, and I paid to have them shipped back. They will credit my account for the sunnies... See more


Company details

  1. Sunglasses Store

Information provided by various external sources

Sunglasses NOT for your average girl. Based in New York, loved around the world. From edgy Rose Gold Cat Eye to Chic Classic black frame sunnies.


Contact info

3.6

Average

TrustScore 3.5 out of 5

239 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(239)

54 reviews in the last 12 months

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Rated 5 out of 5 stars

I am so impressed with the the quality…

I am so impressed with the the quality of my sunnies and the company itself. I had an issue with the mail service and my glasses never got delivered. Topfoxx made it right and sent me another pair❤️ They did not have to do that

6 September 2025
Unprompted review
Rated 1 out of 5 stars

Less than that

Less than that. I got a text asking how I feel about my purchase but I have yet to receive my glasses. Been two weeks and no update just on confirmed status. Send me my glasses or a refund please and thx.

21 August 2025
Unprompted review
Rated 5 out of 5 stars

They’re so lovely & fashionable.

The first day I wore them I got a few compliments 😍 I lovvvve them myself. Such great material & so sturdy. Not like other sunnies that feel cheap. Get yourself a pair or 2 or maybe 3..you won’t regret it! 💖😎

16 August 2025
Unprompted review
Rated 5 out of 5 stars

Love everything!

Everything I’ve ever ordered from top fox has been amazing and I get so many compliments. They’re great quality and super fashionable and at an affordable price point - I will continue to order!

23 July 2025
Unprompted review
Rated 5 out of 5 stars

I absolutely love my sunnies

I absolutely love my sunnies! I typically buy high end designer glasses, however I saw these & they really match my style! Fast service & they look like what I saw online!

5 August 2025
Unprompted review
Rated 1 out of 5 stars

WORST customer service/warranty claim

I would have previously provided a great review HOWEVER, it's not ending that way. One of the pairs I bought from them lost the hardware that holds on the lens. I thought I could just get the part but they said the glasses could be replaced under warranty. I paid a small fee for this, made my selection (since what I was trying to replace was not in stock). I have sent 4 emails asking on status of my replacement and CANNOT EVEN COUNT the number of times I have called them, they have totally ghosted me. I am utterly disappointed and would NEVER recommend this company again.

EDIT: I tried calling again multiple times and could NEVER get a CS rep. I asked a friend to call from her phone and low and behold, they answered RIGHT AWAY. I am certain they were blocking my calls because of caller id. I have asked that someone from mgmt call me, we shall see.

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Impeccable customer service

This company is incredible and the customer service is amazing! My sunglasses were sent to the wrong address (my fault) and TopFoxx answered my email immediately about the issue. Granted it was not the company’s negligence but mine. The consumer. They redirected my order and the entire time have been emailing me details and with a personal touch to each correspondence. This is beyond customer service and care for their customers. It’s impeccable!

23 July 2025
Unprompted review
Rated 1 out of 5 stars

Well

Well, its been over a week and I still haven't received mine yet..Hopefully customer service is working on it, they have been in contact so I will update as soon as I can.

19 July 2025
Unprompted review

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