Topcollar Reviews 

124
•
TrustScore 4.5 out of 5

4.6

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Rated 4 out of 5 stars

My little Pug jim loves his biscuits! i have only been getting these for a few months but there are not even any crumbs left! the only downside is the price as its very costly for what you get, but yo... See more

Rated 5 out of 5 stars

My Japanese Chin, Sora, absolutely adores these treats. We try to keep him eating as natural as possible, and Top Collar makes that easy. He gets fresh flavours each time without the guilt. And Sophie... See more

Company replied

Rated 5 out of 5 stars

Harley loves his monthly subscription treat!! He always knows what’s arrived when that box comes through the door! He really loved his Christmas selection box which was offered to me with amazing cust... See more

Company replied

Rated 5 out of 5 stars

Our dog looks forward to his regular delivery of Top Collar home baked treats. A great variety of flavours, different each time, so far he has enjoyed Sausage and Mash, Christmas Dinner, Cheese and Bi... See more

Company replied

Company details

  1. Animals & Pets

Information provided by various external sources

Top Collar bakes fresh dog food by hand in our own kitchen. All the food we make is made to order!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

124 reviews

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No recent history of asking for reviews

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4.6

All reviews

(124)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

Disappointed

It all sounded like a great when I signed up as my dog has allergies so thought this would be a great idea.
However the boxes being sent out unfortunately I couldn’t feed due to the ingredients (protein source) being used.
I had contacted the company numerous times to make them aware and for this to be changed but repeatedly kept getting it wrong, even though I was still paying out monthly.
In the end I decided to give up and cancel my subscription.
Really poor service and communication!

14 January 2019
Unprompted review
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Reply from Topcollar

HI lovely! I can only apologise for your experience. Being a small company it is hard to sometimes cater to different dietary needs, but it is something we strive to do and usually meet so I am sorry for your experience. Your feedback means a lot and thank you for your patience with us. I only hope by reading the other comments you can see it is not usually this way.

Love Sophie xx

Rated 5 out of 5 stars

Fabulous idea

Fabulous idea. A great company. My dog loves his treats and get super excited when they come through the post. The advent calendars where a great touch. I even purchased one for my sons dog and they went down a treat. The customer service goes above and beyond. A perfect way to treat your special fur baby.

14 January 2019
Unprompted review
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Reply from Topcollar

Aw yay! I love that we are now spoiling the whole family! I am over the moon! Thank you ! Love Sophie xx

Rated 5 out of 5 stars

Good service

Good service, quick response

14 January 2019
Unprompted review
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Reply from Topcollar

Aw yay! Thank you I appreciate your feedback and amazing rating! :P Love Sophie xx

Rated 4 out of 5 stars

Alright.

I can't remember what I used this company for but since I don't remember any negative feelings it must have been alright.
They promised I can leave the review without making an account and there is no such option visible so I'm deducting one star.

14 January 2019
Unprompted review
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Reply from Topcollar

Aww haha! This is understandable and I can see your review so thank you! Love Sophie xx

Rated 5 out of 5 stars

Sophie runs an excellent business

Sophie runs an excellent business, with the personal touch.
Deluvery is always on time.
Packaging is personalised with a picture, top quality materials and securely wrapped.
Her products are really cute and lived by my two furry pups.
Her communications are excellent, prompt, courteous and she is always there for any questions.

14 January 2019
Unprompted review
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Reply from Topcollar

Aw wow! Your comments are more than I could hope for! This is so kind of you and I really appreciate your feedback! Means a lot! Love Sophie xxx

Rated 5 out of 5 stars

Brilliant product - my dogs adore it

Fantastic produce with a really personal service. My dogs adore their monthly treats and especially loved their advent calendars. Highly recommend.

14 January 2019
Unprompted review
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Reply from Topcollar

Aw yay! And I adore your dogs! Thank you so much this is amazing ! Love Sophie xx

Rated 5 out of 5 stars

great service and excellent dog treats…

great service and excellent dog treats plus you don't get bombarded with offers or emails all the time its once a month at most

14 January 2019
Unprompted review
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Reply from Topcollar

Aww ! This is actually feedback I had not thought of so it is great to hear! Thank you! I try and keep it to just new products we have such as advents so very happy to hear this! Love Sophie xx

Rated 5 out of 5 stars

Great quality dog biscuits

Great quality dog biscuits. My dog loves them

14 January 2019
Unprompted review
Topcollar logo

Reply from Topcollar

Aw wow! Thank you so much this means a lots ! Love Sophie xx

Rated 5 out of 5 stars

My dogs love these biscuits

My dogs love these biscuits. No nasty ingredients and great combinations. Great value and brilliant customer service.

14 January 2019
Unprompted review
Topcollar logo

Reply from Topcollar

Aw yay! This is great thank you! I am delighted that you are so happy and I will do my best to think of fun recipes for 2019 !

Love Sophie xx

Rated 4 out of 5 stars

Great quality biscuits

Great quality biscuits, my pooch loves them, only downside is they’re a bit pricey

14 January 2019
Unprompted review
Topcollar logo

Reply from Topcollar

Aww thank you for your honest feedback! Really appreciate that! Just to let you know you can alter the frequency to what you want just pop me an email at info@topcollar.co.uk and I will sort that out for you.

Love Sophie xx

Rated 5 out of 5 stars

Great products tailored to your pet

Great products tailored to your pet. Sophie is happy to chat through any questions, costs are reasonable for the quality of the product and our dog loves all the recipes. The advent calendars make great presents too. Payments collected regularly and the personalised deliveries add a lovely touch. Would definitely recommend.

14 January 2019
Unprompted review
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Reply from Topcollar

Aww yay! Thank you for your kind words! So happy you have bought other products, something we will defiantly do next year! ( I just think I will make them bigger! )

Thanks again!

Love Sophie xx

Rated 5 out of 5 stars

Great natural biscuits and lovely…

Great natural biscuits and lovely company, people are lovely and always so happy to talk and easy to get a hold of if need be.

14 January 2019
Unprompted review
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Reply from Topcollar

Aw wow! This is fab thank you! Love your comments, means a lot! Love Sophie xx

Rated 5 out of 5 stars

My Willa absolutely LOVES her monthly…

My Willa absolutely LOVES her monthly homemade biscuits. Thoroughly recommend to anyone wanting a healthy treat and monthly surprise in the post for their much loved doggo! WITH their photo on, what more could you ask for!?

14 January 2019
Unprompted review
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Reply from Topcollar

Aw yay! And we love Willa! This is fab thank you, means a lot! Love Sophie xx

Rated 5 out of 5 stars

great product!

Love this product coming through my door! My dogs love every ‘flavour’. I have been a customer for about 4 years and would highly recommend. Good nutritious treats without the chemicals

14 January 2019
Unprompted review
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Reply from Topcollar

Aw wow! Can't believe you are one of my first members thank you! wow a believer from the start! That is so sweet of you thank you for your lovely words! Means a lot! Love Sophie xxxx

Rated 5 out of 5 stars

Definitely Recommended

I would recommend this company to anyone wanting good quality dog biscuits, Our dogs loved them they were the only thing bar a little bit of food they would eat when they were diagnosed with cancer, They were amazing with us when we had to cancel due to the passing of our dogs and we will definitely be going back to them once we get another dog, the range of flavors was amazing and the fact that you could tell they were handmade was even better 👍

14 January 2019
Unprompted review
Topcollar logo

Reply from Topcollar

Aww bless, thank you so much for your kind words. It goes without saying we are here is you have more pitter patter of paws around the house.! Means a lot your feedback so thank you! Love Sophie xx

Rated 5 out of 5 stars

Our favourite treats

Absolutely love these treats! My dog favours them over any others that I buy in. He has a very sensitive tummy, these are one of the few that I have found that actually agree with him. They're brilliant, I'd highly recommend them to anyone with a dog.

14 January 2019
Unprompted review
Topcollar logo

Reply from Topcollar

Aww yay! I love that we have hit the number 1 spot! Means a lot! This is fab thank you! Love Sophie xx

Rated 5 out of 5 stars

Amazing!

Such an amazing website and all products are top quality!! Recommend to everyone

14 January 2019
Unprompted review
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Reply from Topcollar

Aw wow! Thank you so much! We have some fab new products coming for Easter and of course winter so can't wait to reveal them to you. Means a lot your lovely words so thank you! Love Sophie xx

Rated 5 out of 5 stars

Awesome!!

Great, friendly customer service and the product itself is great...thoroughly enjoyed by Teddy! :-)

14 January 2019
Unprompted review
Topcollar logo

Reply from Topcollar

Aw yay! Just love Teddy! I am so happy that we got to spoil him so thank you! means a lot! Love Sophie xx

Rated 4 out of 5 stars

Great personalised dog treats

Great personalised dog treats.

My only criticism would be that they are a bit pricey but know you have to make a living somehow :)

14 January 2019
Unprompted review
Topcollar logo

Reply from Topcollar

Aw yay! Thank you for your honest feedback! Haha that is right! Got to think outside the box! :P Thank you so much! love Sophie xx

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