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Tooth Fairy App Reviews 

1,551
•
TrustScore 4.5 out of 5

4.7

Dentist
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Review summary

Created with AI, based on recent reviews

Evaluating 274 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and dentists for being extremely friendly, attentive, and highly professional during both virtual and in-person medical consultations. Consumers also highlight the prompt and exceptionally helpful customer service, noting that general queries and necessary prescriptions are handled efficiently. Though some people noted specific issues regarding product design or appointment scheduling, such as aligners covering only certain teeth or facing delays when seeing a dentist. A small group of reviewers also mentioned feeling disappointed by communication limitations, the absence of phone support, or unexpected finance and booking details.

What people talk about most

Staff

Customers consistently report satisfaction with the staff, highlighting their helpful, professional, and... See more

Service

People report positive experiences with service, highlighting the high level of care and professionalism... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that team members are helpful,... See more

User experience

Users describe positive interactions with user_experience, highlighting a straightforward and efficient... See more

Product

Customers consistently note positive experiences with product, highlighting that aligners are very useful and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used Toothfairy for the first time due to it being a Sunday, losing hope as all dentists are closed and I am currently suffering with wisdom tooth pain. Dr Cosmin discussed everything with me thor... See more

Rated 5 out of 5 stars

My experience today with Tooth fairy was excellent, offering great advice with a very sympathetic tone, From start to finish this Lady was so caring I was able to speak to her about my pain , she w... See more

Rated 5 out of 5 stars

Dr Shazray was so helpful, especially when I was late to the appointment because my 1 year old was was refusing to nap. She reassured me that my concerns would be carefully considered by the dentist... See more

Rated 5 out of 5 stars

Truly helpful and honest. Loved the transparency unlike other companies with the constant upselling yet lack of information and hurry to just get you to buy and "start your journey". 10/10 customer se... See more

Company details

  1. Dentist
  2. Cosmetic Dentist
  3. Dental Clinic
  4. Emergency Dental Service
  5. Orthodontist
  6. Teeth Whitening Service

Written by the company

Founded by dentists, we have patented technology to make dental treatments more affordable and convenient. Our services include offering premium clear aligners to straighten your teeth, with safe supervision by a real dentist, as well as on-demand dental care, during pain or toothaches to help manage your symptoms. We are fully healthy regulated and use licensed UK dentists to serve you. -Winner of app of the year - Dental Industry Awards -Winner of Outstanding Benefit - Cover Awards -Winner of digital solution of the year - Digital Health Awards -Top 100 fastest growing companies UK- Financial Times

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 13% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(1,551)

272 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Interview Booked - No show!

Interview Booked. Joined and did a pre-test run to check everything was working. No one came. No one answered my messages. If this is the level of service at the start, puts me right off.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Dr Shazray Zaheem was super efficient & helpful in assisting me with my toothache via chat today. This is my first time utilising the toothfairy app services & I am very impressed with it.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Clear diagnosis

Simple but thorough questions and explanations. Would happily use again however the App its self runs slow.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

I am extremely pleased with the service…

I am extremely pleased with the service Dr Cosmin provided, very thorough, speedy diagnoses, prescription immediately sent via email to my inbox, and helped promptly with any further queries regarding the appropriate pharmacy (boots) which is known to this amazing service.
5* service from start to finish

3 May 2026
Unprompted review
Rated 3 out of 5 stars

Facebook is constantly showing price of…

Facebook is constantly showing price of £1749, I have screenshotted a few over the last few days. Booked in for 3D scan and the text says £1999. Queried this with the Toothfairy WhatsApp Chat, and agent says that is 2025 pricing, which won't be honoured. As I am messaging, I check FB and find a sponsored advert still citing £1749, literally as we speak. Misleading.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service ! Im definitely happy with the final result! Had great experience with the team ! And they were able to answers to all my questions and concerns.
Divya and Dr.Monija were both amazing and very helpful.

18 April 2026
Unprompted review

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