The staff and dentist were incredibly nice and welcoming. My check-up was done quickly and efficiently. I arrived a bit early, but they kindly saw me right away. The whole process was smooth, and they... See more
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Founded by dentists, we have patented technology to make dental treatments more affordable and convenient. Our services include offering premium clear aligners to straighten your teeth, with safe supervision by a real dentist, as well as on-demand dental care, during pain or toothaches to help manage your symptoms. We are fully healthy regulated and use licensed UK dentists to serve you. -Winner of app of the year - Dental Industry Awards -Winner of Outstanding Benefit - Cover Awards -Winner of digital solution of the year - Digital Health Awards -Top 100 fastest growing companies UK- Financial Times
Contact info
Kemp House, EC1V 2NX, LONDON, United Kingdom
- office@toothfairyapp.co.uk
- www.toothfairyapp.co.uk
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Replied to 13% of negative reviews
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So far I have only booked
So far I have only booked. I'm going to the appointment this Saturday.
dr shazray
Dealt with dr shazray, they were extremely helpful and managed to help, didn’t take long to get back to me, would 100% recommend
This was my first time using the app
This was my first time using the toothfairy app and i was very impressed by the service and help i had from Dr Shazray. My problem was diagnosed quickly and a action plan / treatment advice given . Thank you
I am happy with the Alignment jounrey…
I am happy with the Alignment jounrey with Toothfairy so far. Dr monija and Divya were really helpful. Highly recommended
Had an online consultation with Dr…
Had an online consultation with Dr Cosmin was impressed with the online function, how quick the chat was and the professionalism in answering my query! Would recommend
Sabah was clear and friendly
Good Results, But Customer Experience Needs Work
They are definitely more affordable than other brands, and I can’t fault the actual straightening — it worked well for me and I’m happy with the end result.
However, the overall experience felt quite lacking. You have to organise all your own check-in calls, and if you forget, nothing happens. When I did book one, the dentist seemed unsure why I was there, which didn’t inspire much confidence. The calls themselves often felt rushed, and on one occasion the dentist was eating lunch, which made it difficult to get proper advice.
Now that my treatment has ended, there’s been no follow-up, no guidance on next steps, and no real sense of aftercare. I also took part in promoting them on social media for the free whitening offer, which unfortunately never materialised.
Great value and effective results, but the customer journey could definitely be improved.
I have had my alignment with Toothfairy…
I have had my alignment with Toothfairy and it was quick and amazing. The team was helpful and the appointments were easy and straightforward. Highly recommend Toothfairy
Dr Shazray was amazing.
Dr Shazray was amazing.
Clear concise knowledge and instructions while making sure I understood what was goimg in and why.
Answered every question I had and reassured me throughput the entire process.
Was empathic and genuinely concerned about my dental issue, reviewing my problem thoroughly.
Could not have asked for a better first experience.
Service was gold standard. Highly reccommend Dr Shazray and his colleagues!
Thank you for listenning to me and making sure I was as comfortable as can be.
Dr Shazray Zaeem was great
Dr Shazray Zaeem was great - efficient, good advice and kind.
Friendly staff and easy process
The process of getting my aligners was very straightforward and the staff were very helpful around getting them for me. Everything was done in good time in the clinic and I’m already seeing good progress.
The 3D scan was Great experience
The 3D scan was Great experience, painless and quick.
Great communication easy appointment…
Great communication easy appointment positive experience really looking forward ton next steps
Amazing service
Amazing service. Dr Shazray was extremely prompt and issued the prescription needed. Highly recommend this service.
DrShazray was really helpful and very…
DrShazray was really helpful and very informative, providing detailed advice in helping me out with my issue!
Great and honest virtual appointment
Great and honest virtual appointment, although they said my teeth would not be perfect even with their aligner straightening, they have impressed me enough to go for an in person appointment and 3D scan for more information.
Very helpful and accommodating
Very helpful and accommodating. Very friendly staff.
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