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Tooltime UK LtdReviews 

1,282
•
TrustScore 4.5 out of 5

4.7

Do-it-Yourself Shop
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Review summary

Created with AI, based on recent reviews

Considering 178 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent value for money, competitive pricing, and the quality of the products received. Many people appreciate the fast and well-packaged delivery, often noting that items arrive quickly and in good condition. Reviewers also highlight the good selection of tools and accessories, along with the ease of ordering and the overall positive service experience. However, some customers also noted issues with delivery, attributing delays to carriers like Evri or Royal Mail. A few other people also felt that some items received were faulty, used, or not as described, including instances where free mystery items were missing from orders.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the fast and speedy... See more

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the quality and value... See more

Price

Customers consistently note positive experiences with price, often finding excellent, bargain, and unbeatable... See more

Quality

Customers had positive experiences with quality, frequently praising the good condition, value, and... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Order came quickly and represented excellent vfm. The numerous free gifts were a nice touch although most diy-ers like me would already possess them. Am looking forward to using the reciprocating saw... See more

Rated 5 out of 5 stars

Tooltime products and prices meet my niche needs. I'm retired, and my life is now family and DIY. When Tooltime are having their regular sales, I top up on my DIY consumables, and perhaps a new tool.... See more

Rated 5 out of 5 stars

I ordered a cordless 'Silverline' crocodile saw - great price, great summer discount - only paid £29 - Using a Bosch blade the tool worked very well - downside only 1 battery but great delivery so 5... See more

Rated 5 out of 5 stars

Fast delivery Really good price Came with a few freebies which was unexpected but appreciated Not used this company before but would recommend Replacing a garden box I’ve had for years so ho... See more

Company details

  1. Do-it-Yourself Shop
  2. Bike Accessories Store
  3. Countertop Store
  4. Gift Shop
  5. Home Improvement Store
  6. Pneumatic Tools Supplier

Written by the company

Tooltime.co.uk provide great value products whether that be from branded manufacturers like Tefal, Kenwood, Russel Hobbs, Dunlop or from our own Tooltime quality and value range or our premium Aston Of London and Voche branded products. We have thousands of excellent products at fantastic prices, most of which come with free delivery. Our extensive list of products includes: power tools , hand tools , watches, gifts, jewellery boxes, air tools, camping, caravaning, car accessories, electrical, electrical switch sockets, electric spray guns, electrical accessories, downlighter kits, electrical tools, pest killers, batteries, electrical heating, engineering tools, fixings and fastenings, gifts and gadgets, hand tools, hardware, home and garden, lighting, pest control, power tools, safety and work wear, sport and leisure, storage and handling, tool accessories, watches

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,282)

170 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Bought the items I wanted at a good…

Bought the items I wanted at a good price from Tooltime.
Slight hiccup with Royal Mail on an earlier predicated date and time for delivery which did not happen. So some time wasted, anyway I now have the items and am very pleased with my purchase.
In future anything I need that's available from Tooltime then they will be the company I will use.

4 April 2026
Unprompted review
Rated 1 out of 5 stars

Ordered a pair of Jerry Cans..

Ordered a pair of Jerry Cans... Was marked as dispatched several days ago, then, I received a message on EBAY from the seller, stating that the items were OOS, yet, they were still selling them, but had inflated the price to MORE THAN DOUBLE!!! Absolutely disgusted!!!

1 April 2026
Unprompted review
Tooltime UK Ltd logo

Reply from Tooltime UK Ltd

Hi,

Thank you for your message, and I sincerely apologise for the confusion and inconvenience caused.

You placed an order for Silverline-branded jerry cans that were listed at a 40% clearance discount. Unfortunately, due to an error in our inventory system, the stock levels for those items were incorrect, and we are now out of stock of the Silverline units.

At present, the only jerry cans we have available are Draper-branded, which are a higher-specification product and come at a higher cost price.

We completely understand this is not ideal, and we’re very sorry for the situation
If you’re interested, we can offer the Draper equivalent at a discounted price as a gesture of goodwill.

Again, our apologies for the inconvenience caused, and we appreciate your understanding.

Kind regards,
David

Rated 5 out of 5 stars

Great Scottish customer service

Great company to deal with.
Very fast delivery and quality items.
Love the knifes I got very neat folding mechanism.
Also they do a £1.99 mystery bag.
Get one and I can say if you don’t get your £1.99 worth back in tools I will give you your money back.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

SPANNERS

Tools arrived very quickly as stated. The spanners I ordered are excellent value for money.

22 February 2026

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