The Brick Tile Company Reviews 834

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the brick slips, which are often described as authentic and transforming. The ordering process is frequently highlighted as easy and efficient, with many appreciating the helpful calculators and comprehensive information provided. Reviewers also commend the fast and reliable delivery service, noting that products arrive well-packaged and on time. The customer service team is often mentioned for their quick and efficient handling of queries and support throughout the process. However, some customers experienced issues with delivery, including damaged items or difficulties with large pallet deliveries to residential areas. A few people were also dissatisfied with the cost of shipping for smaller orders, finding it disproportionately high compared to the product price. Additionally, some reviewers noted inconsistencies in the size and shape of the brick slips, which made installation challenging, and some found the online order calculator to be inaccurate, leading to excess materials.

What people talk about most

Product

Consumers find the products to be of high quality and aesthetically pleasing, often transforming spaces like... See more

Quality

Customers had positive experiences with quality. Many reviewers praised the excellent quality of the brick... See more

Order

Customers consistently note positive experiences with order. Many reviewers found the ordering process easy,... See more

Delivery service

Users describe positive interactions with delivery services. Many customers praise the quick and efficient... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent service, noting... See more

Based on these reviews

Rated 5 out of 5 stars

We bought some blend 71 brick slips for our fireplace after having previously ordered several samples of different types. The service was great but I would stress that ordering more than you need is a... See more

Company replied

Rated 5 out of 5 stars

We love the brick slips we chose from The Brick Tile Company! We'd ordered samples from another company previously but these were so much better and look perfect in our fireplace. I had a couple of qu... See more

Company replied

Rated 5 out of 5 stars

Great products, excellent delivery time and fantastic customer service. We ordered 15 boxes and they were delivered really fast and even though we had limited access, we phoned the team and they sorte... See more

Company replied

Rated 5 out of 5 stars

The brick tile company were really helpful from beginning to end. From sending out samples, to helping order the correct quantity of tiles, mortar etc. And the finished effect is amazing. We put them... See more

Company replied


Company details

  1. Tile Manufacturer
  2. Brick Manufacturer
  3. Building Materials Supplier
  4. Decoration and Interior Design Store
  5. Home Improvement Store
  6. Tile Store

About The Brick Tile Company

Written by the company

Genuine Clay Brick Slips

BRICK SLIPS INSTALLATION GUIDE inspiration CONTACT US

Brick Slips

Brick Slips are tiles made from bricks, sometimes called brick tiles, they are either cut from the faces of either side of a full brick, or sometimes kiln fired as a slip to start with.

The Brick Tile Company

We are the UK's leader in brick slips. Crafted from genuine clay bricks, our products bring natural colour and texture to any space. You can easily tile them on using our brick slip installation guide, or we can recommend a local installer for you. If you're unsure of how many you need, we have a handy calculation tool as well.

Alongside the brick slips we also supply the adhesive, mortar, primer, spacers and sealant to make sure your project runs smoothly.

Our Collections

We have 3 separate collections, all with a different style, and containing a variety of colors:

The Reclaimed Collection

These are tumbled and worn brick slips, made as new bricks to current manufacturing standards, but processed to knock off edges and create misshapen tiles for extra character.

The reclaimed style is pre-aged so you will get a timeless look.

The Traditional Collection

The Traditional collection are brick slips cut from more familiar-looking bricks. We have selected a range of creased and aesthetically pleasing stock bricks to bring a familiar feeling, with character, but a little more consistency than the Reclaimed range.

The Contemporary Collection

The contemporary range are pre-made brick slips, with squared corners, smooth faces, and uniform shapes with either no, or very little variation in colour or texture across the blend for a modern finish.

Where Can I Use Brick Slips?

Our brick slips are suitable for internal, or external installation and in domestic or commercial settings.

We have a guidance page for the most popular locations for installing our brick slips, please see below.

FIREPLACES KITCHENS FEATURE WALLS BATHROOMS EXTERNAL CLADDING COMMERCIAL FLOORING

Contact info

4.8

Excellent

TrustScore 5 out of 5

834 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

We ordered brick slips for a DIY…

We ordered brick slips and mortar for a DIY project to create a real-looking, fake fireplace with a bioethanol log burner. Couldn't be happier with the quality of brick slips and the result - people can't believe it's not real! The video guides on the website made the process super easy too. Would recommend!

17 November 2025
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Reply from The Brick Tile Company

Thanks so much for your great feedback! We’re delighted to hear how happy you are with the finished fireplace, it sounds like an amazing result. Glad the guides helped make it easy too!

Rated 5 out of 5 stars

Used Blend 1 brick slips for my fire…

Used Blend 1 brick slips for my fire place in a cottage renovation and they look great. Good quality product, service and delivery.

10 April 2026
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Reply from The Brick Tile Company

Thank you for your lovely review! We’re so pleased the Blend 1 looks great on your fireplace and that you were happy with the product and service.

Rated 4 out of 5 stars

The product is good but the delivery…

The product is good but the delivery was problematic. An enormous pallet does not fit into a London house and the delivery lorry was unable even to get it onto the pavement. I spent several hours sweating about how to get it into the house, for which I needed to break down the pallet, borrow a small trolly then lug all 70 odd passages into the garden

7 April 2026
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Reply from The Brick Tile Company

We’re sorry to hear about the difficulties you experienced with the delivery. Due to the weight and fragile nature of the brick slips, they do need to be delivered on a pallet to ensure they arrive safely and in good condition.

Thank you for your feedback. We are really pleased to hear you’re happy with the product.

Rated 5 out of 5 stars

Brick slips are great

Brick slips are great , pleased with how they look . Good service & delivery. Would definitely use again

24 February 2026
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Reply from The Brick Tile Company

Thank you for your great review! We’re so pleased you’re happy with how the brick slips look and the service you received

Rated 5 out of 5 stars

They were very helpful

They were very helpful, I ordered a sample and that came very quickly. Then went ahead and ordered for my media wall/fireplace and again then came quickly and was informed of delivery. My builder was very impressed with the quality and it looks amazing. So highly recommend

8 April 2026
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Reply from The Brick Tile Company

Thank you for your lovely review! We’re so pleased you’re happy with the quality and that your project turned out so well.

Rated 5 out of 5 stars

Great service and quality bricks

Great service and quality bricks! They look great on our fire place. We chose blend 71

7 April 2026
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Reply from The Brick Tile Company

Thank you for your kind feedback! We’re so pleased you love the Blend 71 brick slips.

Rated 5 out of 5 stars

Great company and products.

Great company and products.
Customer service has been brilliant, always very quick to respond, big shout out for Julie who has been very patient with all my enquiries as I seem to have had many 😃

2 April 2026
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Reply from The Brick Tile Company

Thank you for your lovely review! We’re so pleased you had a great experience, and we’ll be sure to pass your kind comments on to Julie.

Rated 5 out of 5 stars

Top quality products

Great products, excellent delivery time and fantastic customer service. We ordered 15 boxes and they were delivered really fast and even though we had limited access, we phoned the team and they sorted delivery on a smaller vehicle with no issue at all. Highly recommend 👌

9 March 2026
Unprompted review
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Reply from The Brick Tile Company

Thank you for your fantastic feedback! We're delighted everything arrived quickly and that our team could accommodate your delivery needs. We really appreciate your recommendation.

Rated 5 out of 5 stars

Beautiful quality bricks

Beautiful quality bricks, so easy to build.

31 March 2026
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Reply from The Brick Tile Company

Thank you for your kind words! We're so pleased you love the quality.

Rated 5 out of 5 stars

Great customer service

Great customer service. Prompt replies to emails, and lots of assistance on how many slips to order. Excellent.

30 March 2026
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Reply from The Brick Tile Company

Thank you for your lovely feedback! We're glad you found our service helpful and responsive. We are always happy to assist.

Rated 5 out of 5 stars

Brilliant products and top service.

Brilliant products and top service.

Really pleased with the outcome.

Would highly recommend.

27 March 2026
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Reply from The Brick Tile Company

Thank you so much for your kind words! We're delighted you're pleased with the outcome and appreciate your recommendation.

Rated 4 out of 5 stars

Expensive for delivery but good customer service

Accidentally used the wrong address for delivery and emailed the company and they quickly changed the delivery address for me. However delivery is Expensive £15 to get some mortar delivered is crazy.

24 March 2026
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Reply from The Brick Tile Company

Hi Callum,
I'm afraid that's the cost for shipping a 25kg bag with Fedex- we don't deliver ourselves we are just a small company, and only pass on that cost.
You're welcome to arrange your own collection if you prefer?
Thanks,
Joe

Rated 5 out of 5 stars

Great team

Great team, from sales to customer service, and a high quality product!

24 March 2026
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Reply from The Brick Tile Company

Thank you for your lovely review! We’re so pleased to hear you had a great experience with the team and are happy with the quality of the product

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