Tiny Box Company Reviews 

3,634
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 744 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products, such as sturdy and elegant boxes and gift bags, suitable for various needs. Many consumers highlight the efficient delivery service, with orders arriving promptly and well-packaged, ensuring items are in perfect condition. Reviewers also appreciate the positive overall service, finding the ordering process smooth and the company responsive, even for small or bespoke requests. However, some customers experienced delivery issues, including lost or delayed packages by external couriers, and orders arriving with damaged outer packaging. A few also noted inconsistent product quality, with some boxes not meeting expectations or showing defects.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality, sturdiness, and... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the high quality,... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, with many... See more

Order

Reviewers express satisfaction with their orders, often praising the quality of the items received and the... See more

Service

Customers consistently note positive experiences with service, describing it as outstanding from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely superb customer service, brilliant products and easy to reorder. TBC lowered MOQs when we first launched our brand so we could order personalised luxury gift boxes. A year later we are grow... See more

Company replied

Rated 5 out of 5 stars

I was so happy with my order of A6 gift boxes - they looked great quality on the website, but you can't always tell, so I was incredibly happy that these are the most luxurious, sturdy boxes with a lo... See more

Company replied

Rated 5 out of 5 stars

My boxes came and were exactly as ordered. The delivery company did initially loose my package but 8 contacted Tiny box over the chat and got a lovely representative who reordered my items and sent th... See more

Company replied

Rated 5 out of 5 stars

Great product and efficient after sales service. Shame about Evri couriers who have a poor reputation that is well deserved . They failed to deliver the package. The order was sent out again without q... See more

Company replied



Company details

  1. Packaging Supply Store

Information provided by various external sources

We at Tiny Box Company specialise in recycled and eco-friendly gift packaging, including gift boxes, gift bags and beautiful accessories. We believe that luxury and beauty need not be compromised when making ethical packaging choices. Don't be fooled by our name, "Tiny Box Company" - our stock is held in one huge warehouse and we carry millions of boxes and bags in stock at all times. We successfully secured funding on the popular TV programme, Dragon's Den, in 2008; we have been steadily growing since and celebrate our 10th birthday this year.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(3,634)

628 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Would highly recommend

Would highly recommend, exactly what I was looking for and identical to what was displayed on the website. Reasonably priced. Good delivery and updates. Will be back for more

17 January 2026
Tiny Box Company logo

Reply from Tiny Box Company

Thank you for the lovely review

Rated 5 out of 5 stars

Great boxes and great customer service

My boxes came and were exactly as ordered. The delivery company did initially loose my package but 8 contacted Tiny box over the chat and got a lovely representative who reordered my items and sent them straight out to me with a different courier. I recieved them the next day and was very grateful for the effort an empathy given by the staff member. My boxes were very sturdy and in excellent condition.

17 January 2026
Tiny Box Company logo

Reply from Tiny Box Company

Thank you so much for the lovely review. We're so sorry that your order was originally lost by the courier, but we're so glad that we were able to get this sorted for you so quickly, and you were pleased with the boxes! Your feedback has been passed over to our customer service team as well (:

Rated 5 out of 5 stars

Really were very helpful when delivery…

Really were very helpful when delivery people damaged package all sorted within 2 days

16 January 2026
Tiny Box Company logo

Reply from Tiny Box Company

Thank you for the lovely review. We're sorry that you received a damaged order to begin with, but glad that we were able to sort it for you quickly.

Rated 5 out of 5 stars

great service

great service, quick delivery & sturdy boxes!

15 January 2026
Tiny Box Company logo

Reply from Tiny Box Company

Thank you for the review!

Rated 5 out of 5 stars

Fast Delivery

Great service easy ordering prompt delivery product exactly as described

15 January 2026
Tiny Box Company logo

Reply from Tiny Box Company

Thank you for the review!

Rated 5 out of 5 stars

Needed a specific sized box for a gift…

Needed a specific sized box for a gift which was for an adult baptism and came across this site. Measurements were spot on and delivery fast. Would use again and definitely recommend.

12 January 2026
Tiny Box Company logo

Reply from Tiny Box Company

Thank you so much for the lovely review. I hope the baptism went well and it was a good day.

Rated 5 out of 5 stars

I was very happy with my order

I was very happy with my order, as the range of products, prices and delivery are impressive.
I will be ordering again in the near future.
I highly recommend.

Thank you

12 January 2026
Tiny Box Company logo

Reply from Tiny Box Company

Thank you for the lovely review!

Rated 4 out of 5 stars

Good company but delivery dodgy

Company excellent but twice now packaging box has a tear in it and bashed in corner -this time contents ok

10 January 2026
Tiny Box Company logo

Reply from Tiny Box Company

Thank you for the review. We're sorry for the issues with the deliveries. Please always send us your order number and images of any damage to hello@tinyboxcompany.com as soon as possible and our customer service team can look into it for you and send out replacements if needed.

Rated 5 out of 5 stars

Excellent communication

Excellent communication, superlative product, well designed, intuitive website, honest pricing and speedy delivery. What can I add? How about all the stars in the firmament...

2 January 2026
Tiny Box Company logo

Reply from Tiny Box Company

Thank you for the lovely review! (:

Rated 5 out of 5 stars

5 Star CS from start to finish

5 Star CS from start to finish, first time using there print service and not being an experienced graphics designer the logo I sent wasn't up to scratch quality wise, however Hannah explained in detail what they needed and in no time at all my order was processed and on my doorstep much sooner than I expected. I have used this company several times now and the quality of there products is superb. Hope this doesn't sound to much like an AI review :) Huge thank you to all involved.

20 January 2026
Unprompted review
Tiny Box Company logo

Reply from Tiny Box Company

Thank you for the lovely review! We're so glad that you had a good experience with the printing for the first time and that Hannah was able to help out - she's fantastic! Your feedback will be passed over to her (:

Rated 5 out of 5 stars

Fantastic product

Fantastic product, excellent communication and a speedy delivery. I think this sums up this great company.

24 December 2025
Tiny Box Company logo

Reply from Tiny Box Company

Thank you for the lovely review!

Rated 5 out of 5 stars

Excellent service

Excellent service. Arrived promptly, well packed and good product. Would definitely keep this company as go to for my requirements.

7 January 2026
Tiny Box Company logo

Reply from Tiny Box Company

Thank you for the lovely review! (:

Rated 5 out of 5 stars

Brilliant boxes and gift bags

I have been buying from Tiny Box Company for a while now, and all their boxes and gift/carrier bags have been of excellent quality. Their website often has bargains to be had too. The items always arrive well packaged in recyclable materials and I have never received anything that has been damaged in any way. Recommended!

5 January 2026
Tiny Box Company logo

Reply from Tiny Box Company

Thank you for the lovely review! We're so glad that you were happy with your order and your feedback has been passed over to our warehouse team as well (:

Rated 5 out of 5 stars

Very good service

Very good service. Packaging was done very well, and no items were damaged. Delivery was prompt. I will probably be using this company several times in the next few years as my business develops. Also, am very happy with the boxes. The size was perfect and it looks good.

5 January 2026
Tiny Box Company logo

Reply from Tiny Box Company

Thank you for the lovely review! We're so pleased that you were happy with your order! (:

Rated 5 out of 5 stars

Great product

Great product. Great service. Rapid delivery. Sensible pricing.

4 January 2026
Tiny Box Company logo

Reply from Tiny Box Company

Thank you for the review (:

Rated 5 out of 5 stars

Great experience!

Great quality items. Quick delivery and very well packaged! Very professional company!

3 January 2026
Tiny Box Company logo

Reply from Tiny Box Company

Thank you for the review!

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