Absolutely superb customer service, brilliant products and easy to reorder. TBC lowered MOQs when we first launched our brand so we could order personalised luxury gift boxes. A year later we are grow... See more
Company replied
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Review summary
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Based on these reviews
I was so happy with my order of A6 gift boxes - they looked great quality on the website, but you can't always tell, so I was incredibly happy that these are the most luxurious, sturdy boxes with a lo... See more
Company replied
Great product and efficient after sales service. Shame about Evri couriers who have a poor reputation that is well deserved . They failed to deliver the package. The order was sent out again without q... See more
Company replied
My boxes came and were exactly as ordered. The delivery company did initially loose my package but 8 contacted Tiny box over the chat and got a lovely representative who reordered my items and sent th... See more
Company replied
Company details
Information provided by various external sources
We at Tiny Box Company specialise in recycled and eco-friendly gift packaging, including gift boxes, gift bags and beautiful accessories. We believe that luxury and beauty need not be compromised when making ethical packaging choices. Don't be fooled by our name, "Tiny Box Company" - our stock is held in one huge warehouse and we carry millions of boxes and bags in stock at all times. We successfully secured funding on the popular TV programme, Dragon's Den, in 2008; we have been steadily growing since and celebrate our 10th birthday this year.
Contact info
Unit 1 & 2 Bluebell Business Estate, Sheffield Park, TN22 3HQ, Uckfield, United Kingdom
- 01825723832
- hello@tinyboxcompany.com
- www.tinyboxcompany.co.uk
4.8
Excellent
4K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Very poor service and no progress on order
I had a very disappointing experience with Tiny Box Company.
I placed an order for customised gold bar gift boxes with a specific design, and despite waiting, there has been no real progress at all. It feels like the order has just been sitting there with no action taken.
Communication has also been frustrating. Instead of clear updates or timelines, I’ve had to chase their support team multiple times without getting a proper resolution.
If the company is not able to handle custom design work, they should not be accepting such orders in the first place. This has caused unnecessary delays and inconvenience.
Overall, very unprofessional service. I would not recommend them, especially if you are working to a deadline or need reliable delivery.
15 April 2026
Unprompted review
Absolutely love Tinybox Company
Absolutely love Tinybox Company. Very professional and quick delivery. Always there to help. Love my Jewellery packaging, Great Quality!!!
3 November 2025
Reply from Tiny Box Company
Thank you so much for your lovely review! We're so glad that you were happy with your order & experience (:
First class products and customer service
Not only do I like their products I have also just had a fantastic customer service experience. My order had been delayed or possibly lost by the courier. When I contacted them to find out more I had a response within minutes to my email and - although not their fault at all, Rebecca at Tiny Box Company pulled out all the stops to re-send my order and ensure it arrived within a very short time. I am very happy with that outcome and will definitely remain a loyal customer for the future.
10 March 2026
Unprompted review
Reply from Tiny Box Company
Thank you so much for your lovely review! We are so sorry that there were issues with the order becoming lost, but so pleased that Rebecca was able to sort this out for you. We have passed your feedback on to her and are so glad that you received your replacement order in such a quick turnaround.
Easy company to deal with and good products
Easy to use website, good communication when placed order, prompt delivery.
8 February 2026
Reply from Tiny Box Company
Thank you for your review!
Perfect…would recommend 100%!!👌
I had been searching for gift boxes but was unable to find the right sizes.
Thanks to Tiny Box Company, I found exactly what I needed.
The boxes that they supplied came flat packed, were easy to assemble, very sturdy, of excellent quality and looked great.
I’ll will definitely be ordering from them again in the future.
5 February 2026
Reply from Tiny Box Company
Thank you for the lovely review! We're so glad that you liked the boxes (:
Bags for my business
I ordered white bags, the quality that has taken my jewellery business to the next level !
super fast delivery,
Will definitely be order again x
6 February 2026
Reply from Tiny Box Company
Thank you for your review! (:
Tiny box made the sourcing of a quality…
Tiny box made the sourcing of a quality product easy. Being a small business it has been a problem up to now in finding a company who can produce us quality branded products in smaller, more affordable quantities. They have exceeded my expectations and I’m delighted with the result. Can’t wait to work with them more going forward.
26 February 2026
Unprompted review
Reply from Tiny Box Company
Thank you for the lovely review! We're so glad that you were pleased with your order! (:
Beautiful boxes
Beautiful boxes, good quality & a huge range of colours & sizes. …..& the prices are very good.
My original order didn’t arrive, but after a swift response from Tiny Box, another box was sent in replacement.
Highly recommended these products.
10 February 2026
Reply from Tiny Box Company
Thank you for the kind review, we're sorry that your original order didn't arrive, but so glad that we were able to get this sorted for you! (:
Reply from Tiny Box Company
Hi Ian,
Thank you for taking the time to leave a review, we appreciate the feedback.
I’ve looked into your order and can see it was placed on 10th February at 9:37am, processed promptly, and dispatched the following day (11th February). According to the courier tracking, delivery was successfully completed on 14th February at 3:18pm.
This falls within the 2–5 working day delivery service selected at checkout. That said, I’m sorry to hear the delivery felt longer than expected, we do understand how frustrating waits can feel when you’re looking forward to your order.
For future orders, we also offer faster delivery options with alternative couriers, including next working day services, should you ever need your items more urgently.
If you have any further queries or concerns, please don’t hesitate to get in touch with us directly, and we’ll be happy to help.
So far so good
So far so good, the courier took ages to deliver but the trial boxes supplied are at a good price and quality.
9 February 2026
Reply from Tiny Box Company
Thank you for taking the time to leave a review. I have looked into your order and can see that you placed your order on the 9th February. It was dispatched on the 10th, and according to the courier tracking, delivery was successfully completed on the 13th February at 12:57pm.
This falls within the 2-5 working day service selected at checkout. For future orders, we also offer faster delivery options with alternative couriers, including next working day services, should you ever need the items more urgently.
We're so happy that you were pleased with the order and price!
The quality of the boxes are great
The quality of the boxes are great. Good packaging everything came as expected and delivery was quick. Will definitely be ordering from here again.
5 February 2026
Reply from Tiny Box Company
Thank you for the review! We're so pleased you were happy with your order and will be back!
Reply from Tiny Box Company
Thank you for the review!
Green tubes
Another great product from Tiny Box
Great quality and fast delivery Thank you Tiny Box will be back for more items
7 February 2026
Reply from Tiny Box Company
Thank you for the kind review!
I only needed one tiny box and was …
I only needed one tiny box and was surprised to find I didn’t have a minimum order of amount to buy. My little box which was for my grandsons 18th Birthday bracelet came in perfect condition and promptly too .I would definitely order / recommend again
7 February 2026
Reply from Tiny Box Company
Thank you so much for the lovely review! We love that there is no minimum order for occasions like this, and we hope that your grandson had a fantastic 18th birthday!!
Very good service
Very good service, items well packaged and easy to assemble. Very happy 😊
6 February 2026
Reply from Tiny Box Company
Thank you so much for the kind review! Your feedback has been forwarded to the warehouse too (:
Love this company
Love this company! Fastest delivery, price is insanely good compared to other well known websites, quality is 10/10, super reliable.
6 February 2026
Reply from Tiny Box Company
Thank you for the lovely review!
Perfect
Just what I was looking for without having to bug in bulk. Quick delivery and well packaged with updates.
29 January 2026
Reply from Tiny Box Company
Thank you for the kind review!
Lovely boxes
Lovely boxes, great price and prefect size. Arrived promptly and packaged carefully. Definitely recommend!
4 February 2026
Reply from Tiny Box Company
Thank you for the kind review! (:
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