Timpson Reviews 

Absolutely shocking experience at Timpson on Hounslow High Street.

I paid £45 for shoe repairs and waited two weeks, only to receive a voicemail saying they couldn’t repair them and had damaged them. That alone was disappointing.

When I went to collect my shoes, I didn’t have the ticket with me. I calmly explained this and offered to provide my name/details (which they take when you drop items off). Instead of helping, the owner immediately became rude, dismissive, and argumentative in front of other customers.

He repeatedly refused to assist, showed zero willingness to verify my details, and then went as far as telling me not to come back to his shop again.

The way he spoke to me was completely unacceptable. I understand businesses have policies, but there is absolutely no excuse for treating a paying customer with that level of disrespect.

After failing to repair the shoes, damaging them, and then behaving like this — it’s honestly unbelievable that this shop promotes itself as “The Quality Service People.”

Avoid this branch if you expect basic customer service or respect.

I needed a spare key cut. The first person cut a key but it didn't fit. When I took it back, the second person said that they had only 5 blanks of the same name as the original, cut one anyway, but that also failed to fit. When I took that back and asked for a refund, that third person demanded my address, and got really stroppy when I told him "13, Sesame Street" and to come back the following day (when, presumably, he wouldn't be "working").

I had attended to this branch on Thursday which I had watched for a replacement of batteries. I had met Mark who was very help and kind. He gave me a time to pick them up on the same day and they were ready when I went at 2 pm. I have used this place many time and the service is outstanding.

Very disappointing experience with Timpson Putney.

I entrusted a valuable Tsovet watch to the store for a repair costing over £100, plus a replacement strap. After the repair, the watch was still faulty and losing time, so I returned it for further inspection. I was then informed that the watch had gone missing while in Timpson’s care and could not be located.

The watch was discontinued, had significant sentimental value, and is not easily replaceable. Although Timpson acknowledged the loss and refunded the repair cost, the compensation offered for the watch itself did not reflect its documented purchase price or current replacement value.

What made the experience even more frustrating was the lack of communication throughout the process. I had to chase repeatedly and make four separate phone calls just to obtain updates on the status of my claim.

I appreciate that mistakes can happen, but losing a customer’s valuable watch and then handling the situation poorly afterwards is extremely disappointing.

RE: If you’re willing, please get in touch with us so we can review this properly and try to put things right - I did this yesterday on your advice and still no resposne!!!

Ant made a very good job of heeling my boots. He was very pleasant and helpful.

Alfie at Timpson's St Clare is an amazing customer service professional. I never go anywhere else

I took my handbag in to the Woking branch. The lovely manager Lee was super helpful & sewed in by hand brand new straps for me @ a competitive affordable price. I was so happy. Would recommend

I needed to get a 'creak' out of one shoe of a good pair I depend on. I went online: YES, Timpson does the work that stops shoes creaking when you walk. In the shop, I queued for 15 minutes, reading all the Timpsons' self-congratulatory posters. Then I spoke to the 20-Something assistant and he looked completely blank. He had never HEARD of that kind of repair to footwear, much less had any training in it.

I went into the Worthing branch in Feb to get photos for a bus pass . Found man who served me - very impatient. I ended up just taking first photo he took . I had to wait 15-20minutes and when I went back, photos were left in machine collection slot !! . I sent photo off for bus pass and it wasn't able to be used - I went back today, 30th April, as got bus pass renewed with old photo. Man instore not very helpful- said nothing to do with them . I feel I wasted money on photos I cant use , they have a white reflection by hairline . I won't be going back to Timpsons, find them unhelpful and it's too much trouble for them to do this service.

These guys are unfailingly fantastic. Me and the Mrs had to use on several occasions and always found service to be friendly and prompt.

Robert extremely helpful with my fittings of two watch strap links it took no longer than 6 minutes to fit them .
Great shop great place to free parking what more can I say.

Keith at the birchwood branch has always been very helpful and courteous in all the years I have been going there, for key cutting, watch batteries,repairs etc
Deserves a recognition from the company .

I have been a regular customer of Timpson for years, getting keys made, shoes repaired, and so on. I have always been extremely satisfied with their customer service, without a doubt. But this time was different.

On 27 April 2026, I experienced threatening and aggressive behaviour from a member of the staff, named Craig. During this incident, the individual verbally threatened me and escalated the situation further by physically grabbing my phone and threatening to throw it on the floor and smash it. He even threatened me again in front of the Sainsbury's security guards who came to intervene.

This conduct amounts to intimidation and attempted damage of personal property, and I consider it completely unacceptable. I found the behaviour deeply distressing and it has raised serious concerns about my safety and the standards of staff conduct within this company. Even more shockingly, the customer support advisor replied that he was powerless to help. It's unbelievable that a company that prides itself on excellent customer service would respond in this way to an employee's violent and abusive behaviour.

I called, and the area development manager, Dan, answered. He told me to go to another Timpson store nearby to have replacement keys made. I went there. The manager of that store, Jonathan, was very helpful and made working keys for me.

My daughter was delighted with the engraving you carried out for her. The Sudbury- Market Hill Branch are extremely professional and friendly. Thank you.

I visited Wallasey store Wirral.Andrew 5704 took care of me.He repaired my 83 year old sailing shoes within fifteen minutes…Andrew assisted me with a health issue that was so kind…Andrew is an absolute asset…I came home informed my neighbour Joe who had a key repaired by Andrew and also spoke highly of his service and positive personality…Yes we will return for additional service…Thank you Timpsons for identifying a positive kind communicative staff member a total credit and so uplifting in these current times…Thank you Andrew for taking care of us…Kind regards Rose and John…

I put a coat in for dry cleaning. Less than a year old, not dirty, just wanted a freshen up. When I collected it, it had blue ink mark on the front. Dirty marks in various places, cuffs looked grubby and bobbling, non which had been there before. The explanation from the assisrant was that sometimes items can come back worse as it can cause bobbling and sometimes what they use brings out marks not there!! Really! I said I wish I would have known I wouldn't have put it in for dry cleaning.
The assistant offered another free cleaning which it needed. When I collected I had a quick look through celophane bag but when I got home and checked it over it is in a worse condition. Still grubby marks, this time down the front, loose buttons.
If I could give no stars I would. I would never use them again and wouldn't recommend.
I have used independant dry cleaners in the past and never hada problem.
Was ready for collection second time on 23rd April I collected 25th.
I have photo's from both times

Mark at Chester Timpsons did a great job at mending my car key. He was efficient and the key looked like new and works perfectly. His customer service was excellent and my whole experience at Chester Timpsons was great. Thank you

The wonderful Llewellin just fixed my belt. All jobs are looking easy in his hand. Great service indeed! Thank you!

I popped into the Timpson store in the Crown Centre, Stourbridge after arranging a phone trade-in through MusicMagpie. I hadn’t actually finished setting up my new phone yet, so I wasn’t ready to complete the handover that day – I had just walked past and thought I’d check what I needed to do next.

Jess inspected the phone for me and very kindly talked me through the process step by step, even though she knew I wouldn’t be leaving the phone with her that day. It was genuinely helpful and reassuring service, especially as there was nothing in it for the store at that moment.

Jess is a real credit to the branch and the experience has given me a lot of confidence about completing the trade-in tomorrow. Big thanks.