Emporio Armani watch taken in as long hand was fixed at 12 o'clock. Watch was initially checked and as initial inspection showed further investigation was required. We returned a coupke of hoyrs lat... See more
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Review summary
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Based on these reviews
The service at the bristol Mall in CribbsCausway is very excellent, you can’t fault anything. The service and work is thorough and Sarah is very pleasant calm and cares for customers and always very... See more
Company replied
By the time I came to The Watch Lab in Fenwicks, Colchester I had been told by various jewellers that they couldn't fix my watch. Hannah took a long look at my watch and accepted the challenge,... See more
Company replied
Took a watch to them this morning after being quoted a cost of £255 by jeweller for a small repair and battery change. To be fair the jeweller recommended the watch lab. Repair and battery replacement... See more
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Company details
Written by the company
The Watch Lab has been operating from our purpose-built Service Centre in Preston for 20 years, where our team of expertly trained professional watch technicians and watchmakers repair a range of brands whether Vintage, Automatic, Mechanical or Quartz. As a member of the British Watch and Clockmakers Guild we operate to the highest industry standards and both our branches and workshop use all the latest technical equipment from Switzerland and Germany. We also have a national chain of Watch Lab branches and kiosks that are conveniently placed in some of the UK’s most visited shopping centres from Southampton to Glasgow and from Bristol to York. Many common repairs can be completed on-site within the hour by our friendly branch staff who will be more than happy to help you or alternatively we offer our high quality, full insured Battery and Reseal 7-day postal service for watches under £2500 in value.
Contact info
United Kingdom
- customer.support@timpson.com
- www.thewatchlab.co.uk
4.1
Great
2K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Fast and efficient service
Fast and efficient service - battery replaced and watch returned within 4 days.
14 April 2026
Unprompted review
Reply from The WATCH Lab
Thank you for your feedback! We’re delighted to hear you were happy with the fast and efficient service and that your watch was returned quickly. We really appreciate you taking the time to leave a review!
Quick, effective process
Quick, efficient & friendly too - great combination.
Guy knew his stuff and showed confidence which reflected well on him & the organisation
15 April 2026
Unprompted review
Reply from The WATCH Lab
Thank you so much for your kind feedback! We’re delighted to hear you received quick, efficient, and friendly service, and that our colleague’s knowledge and confidence made a positive impression. We really appreciate you taking the time to share this.
Matt at Colchester Fenwick
Matt at Colchester Fenwicks cleaned my silver starfish necklace beautifully . It was a very quick efficient service and he was very helpful and friendly.
8 April 2026
Unprompted review
Reply from The WATCH Lab
Thank you so much for your lovely feedback! We’re delighted Matt could clean your silver starfish necklace so well and provide quick, friendly, and efficient service. We really appreciate you taking the time to share your experience!
Absolutely terrible £69.95 to change a…
Absolutely terrible £69.95 to change a battery absolutely disgusting charging oap this price
9 April 2026
Unprompted review
Reply from The WATCH Lab
Hi there,
We’re sorry to hear you’re unhappy with the cost of the service. We understand price is important, and we aim to be transparent about all charges before any work is carried out.
Our pricing reflects the in-store service provided, including fitting, testing, and warranty on the work completed.
If you would like us to review this further, please contact our customer care team at customer.support@timpson.com
Told to wait twenty minutes
Told to wait twenty minutes
Cost would be £35
Returned after twenty minutes and they couldn’t do it.
Went somewhere else (not saying) but took five mins and cost £12.99
Shop around
4 April 2026
Unprompted review
Reply from The WATCH Lab
Hi there,
We’re sorry to hear about your experience and that the service did not meet expectations on this occasion. We understand how frustrating it must have been after being asked to wait and then being unable to complete the work.
Your feedback will be passed on to the team for review, as we always aim to be clear and accurate with both timings and pricing.
Thank you for taking the time to let us know.
I needed new battery in my watch got it…
I needed new battery in my watch got it done and even 2 years warranty. After receiving my watch everything was expected how to use it and what to do. Thank you
3 April 2026
Unprompted review
Reply from The WATCH Lab
Thank you for your feedback — we really appreciate you sharing this.
Great to hear you had your watch battery replaced and were given a 2‑year warranty for peace of mind. It’s also lovely that everything was explained clearly when you got your watch back, so you knew exactly how to use it and what to expect.
Thanks again for taking the time to leave your review — it means a lot.
Omega watch clasp rebrushed to factory
I have a new omega watch and in the first month of ownership managed to scuff the main clasp. The guys in st Enoch centre in Glasgow helped me out on the spot and managed to restore to factory brushes finish in 20 mins. Delighted with the work thank you 🙏
30 March 2026
Unprompted review
Reply from The WATCH Lab
Thank you so much for sharing this — we really appreciate you taking the time to leave such a brilliant review.
We’re delighted to hear that the team at the St Enoch Centre were able to help with your Omega clasp and restore it back to a factory‑brushed finish so quickly. Scuffing a new watch is never a good feeling, so it’s great to know they could sort it on the spot and leave you happy with the result.
Your kind words mean a lot, and the team will be thrilled to hear your feedback.
I unfortunately broke a pin in my watch…
I unfortunately broke a pin in my watch strap took it in to sarah and she was great put a new one in while I waited great service thank you very much definitely recommend x
30 March 2026
Unprompted review
Reply from The WATCH Lab
Thank you for your feedback — we really appreciate you sharing this.
Great to hear that Sarah was able to sort your watch strap so quickly after the pin broke. Getting it fixed on the spot while you waited is exactly the kind of service that makes things easier, and she’ll be glad to know how much you appreciated it.
Always get excellent.aervice at the…
Always get excellent.aervice at the Romford branch. I've been using it for years with no problems. Thoroughly recommend you give them a try.
28 March 2026
Unprompted review
Reply from The WATCH Lab
Thank you for your feedback — we really appreciate you sharing this.
It’s great to hear you always receive excellent service at the Romford branch. Being a long‑time customer and having consistently positive experiences says a lot about the team there.
Thanks again for taking the time to leave your review.
Great service
David was very polite and helpful at the Leicester branch in the shires he repaired watch very quickly
23 March 2026
Unprompted review
Reply from The WATCH Lab
Thank you so much for your kind feedback! We’re delighted David could provide quick and helpful service at our Leicester branch. We’ll be sure to pass your words on.
Put my watch in to Tag in Glasgow to…
Put my watch in to Tag in Glasgow to get a service and some repairs and fit a new battery and seal
Sent it away and got it back and was told the parts were now obsolete and they didn’t even put a new battery and seal in it
Took it to John at the Watch Lab
He fitted a new battery and seal and checked the workings of the watch and tried to fix a small problem with it
Watch now working and a 3rd of the price Tag we’re going to take to not even try to fit a new battery and seal
22 March 2026
Unprompted review
Reply from The WATCH Lab
Thank you so much for your feedback! We’re delighted John could provide a thorough service and get your watch working properly. We’ll be sure to pass your kind words on.
Will at the Leicester Highcross branch…
Will at the Leicester Highcross branch provided outstanding service—he’s a real credit to your business. Five stars!
18 March 2026
Unprompted review
Reply from The WATCH Lab
Thank you so much for your wonderful feedback! We’re thrilled Will could provide outstanding service and we’ll be sure to pass your kind words on.
Excellent service
Emporio Armani watch taken in as long hand was fixed at 12 o'clock. Watch was initially checked and as initial inspection showed further investigation was required. We returned a coupke of hoyrs later and were advised it was the mechamism thst needed to be replaced and the watch would need to be sent away. The work did take longer than originalky quoted (5 weeks) but on collection was very pleased with the result. All staff in the store (Manchester Arndale) wete friendly, approachable and helpful. I was also reassured that The Watch Lab is part of the Timpson Group. I woukd highly recommend.
13 March 2026
Unprompted review
Reply from The WATCH Lab
Thank you so much for your detailed feedback! We’re delighted our Manchester Arndale team could provide friendly, helpful service and ensure your Emporio Armani watch was repaired to your satisfaction. We really appreciate your recommendation and kind words.
Excellent, friendly service
Paul in the Glasgow Buchanan Galleries store was superb. I popped in having lost a pin from one of the links in my watch and the glass on the front had fallen off.
Paul very kindly fixed it for free whilst I waited. Had a few batteries from the Watch Lab over the years, but now wont go anywhere else.
9 March 2026
Unprompted review
Reply from The WATCH Lab
Thank you so much for your wonderful feedback! We’re thrilled Paul could help fix your watch while you waited. We’ll be sure to pass your kind words on.
A really friendly guy and had my watch…
A really friendly guy and had my watch sorted for a battery and seal in 30 minutes, the first battery I had the jewellers said it had to go to Switzerland for a battery and it took 3 weeks to get it back.
14 March 2026
Unprompted review
Reply from The WATCH Lab
Thank you so much for your kind feedback! We’re delighted our colleague could get your watch sorted quickly and save you time. We’ll be sure to pass your words on.
Took an Asprey Chrono Automatic for a…
Took an Asprey Chrono Automatic for a service to CARDIFF(1387) branch on 16 Feb.2026. Quoted £250 to service,plus if parts required I would be contacted with revised price. £25 deposit paid.The Manager,Jag, did not know the brand and when I mentioned that their on-line Advertisement showed that a ROLEX could be serviced/repaired he told me that was not correct.
I subsequently received a message from the Workshop Team telling me the service price was now £395. I explained what I had been told by Jag,at Cardiff-only to be told to take it up with him!
Today,11 Mar 2026,I collected the watch,and when I asked the name of the young man at St David's Arcade,Cardiff, he took off his name tag and would not give me his name!!. I am sure Sir W.J.A.TIMPSON CBE( a Director) would be disappointed with this incident.
11 March 2026
Unprompted review
Reply from The WATCH Lab
Hi there,
We’re very sorry to hear about your experience and the concerns you’ve raised regarding communication, pricing, and service at our Cardiff branch. This is not the standard we expect from our teams.
We would like to look into this properly for you. Please contact our customer care team at customer.support@timpson.com
Reply from The WATCH Lab
Thank you for your feedback! We’re glad you found our service quick and efficient. We really appreciate you taking the time to leave a review!
Very professional service
Really helpful, polite and professional service in resizing my wedding ring. Would recommend The Watch Lab based in Fenwick Colchester.
9 March 2026
Unprompted review
Reply from The WATCH Lab
Thank you so much for your kind feedback! We’re delighted our team could provide helpful, polite, and professional service with your wedding ring. We really appreciate your recommendation.
Great service by the Watch Lab…
Great service by the Watch Lab replacing batteries in two watches with one requiring an extra repair on opening the back. Service was great, clear expectations on what work was needed by Sarah and completed in timeframe given. Would definitely recommend based on my recent experience of using them.
8 March 2026
Unprompted review
Reply from The WATCH Lab
Thank you so much for your kind feedback! We’re delighted Sarah could provide clear guidance and complete the work on your watches efficiently. We really appreciate your recommendation.
Great service!
Quick, efficient, knowledgeable service. No fuss reliability. Helpful technician Bryan in the Chester branch. Can highly recommend.
7 March 2026
Unprompted review
Reply from The WATCH Lab
Thank you so much for your kind feedback! We’re thrilled Bryan could provide quick, efficient, and knowledgeable service. We’ll be sure to pass your words on.
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