Amazing service, but more importantly it's a great product. We weren't sure if it would be good quality however, our floor now looks amazing. Delivery as scheduled and we were constantly informed th... See more
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Review summary
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Reviews shaping this summary
A great company that delivers on time with constant communication. Tiles are exactly as described and of excellent quality. Tiles arrived all intact too. Price was very good. Delivery cost... See more
I’m a disabled customer. When I mentioned this in the order they quickly emailed back to say they couldn’t guarantee the delivery company they used would be able to get the tiles to my front door (d... See more
Ordered the 1200 x 800 x 12mm tile backer boards for my bathroom.. Heavy duty great quality. Would definitely recommend in fact I am order some more to cover the floor surface as well as the walls... See more
Company details
About Tile Mountain
Written by the company
Welcome to Tile Mountain, the one-stop online shop for all your floor and wall tile needs. Founded with over 30 years of expertise in the tile industry, we've become one of the UK's most trusted tile retailers, offering an unrivalled range of high-quality tiles at competitive prices.
Our expansive collection is not just limited to tiles; it includes a diverse range of flooring options to cater to all your needs. From classic ceramics and modern porcelain to designer tiles, we also offer outdoor slabs, vinyl, and laminate flooring. Sourced directly from trusted manufacturers around the globe, we ensure that each product meets our rigorous standards for quality.
Customer experience is paramount to us at Tile Mountain. Utilising a low-cost operating model and an internal escalation process, our dedicated support team works tirelessly to offer you a seamless shopping experience. We understand that choosing the right tile is crucial, which is why we offer a free sample service that delivers cut samples right to your door.
Fast, reliable delivery is another cornerstone of our customer-focused ethos. We pride ourselves on offering prompt deliveries across the UK, enabling you to complete your projects on time.
Your feedback is invaluable. Feel free to browse through our customer reviews to get a sense of what you can expect from Tile Mountain. We appreciate both your positive comments and constructive criticisms.
Contact us for any inquiries. Our customer service team is available via email, phone, and live chat, offering multiple avenues for your convenience.
Thank you for considering Tile Mountain for your tiling needs. We invite you to become a part of our ever-growing community of satisfied customers.
Transform your space today with our stunning tile ranges. Visit our website to explore our offerings and don't forget to share your experience with us here on Trustpilot.
Tile Mountain
Written by the company
- Affordable Quality:
- Every tile is rigorously tested to meet our high standards. We sell our products at fantastic low prices and offer a free cut sample service to view the tiles before purchase. Visit our website to explore our full range.
- Customer-Centric:
- Committed to providing a seamless shopping experience. Our friendly customer service team is available to offer expert advice or quotations via online chat, emails, phone, WhatsApp, or social media.
- Fast UK Delivery:
- We offer free next-day delivery on orders over £299 to the majority of postcodes. We also have a number of showrooms around the country to collect from.
- Your Voice Drives Our Progress:
- We greatly value your feedback—be it positive or constructively critical. Our senior management team actively reviews all customer feedback as part of our ongoing commitment to excellence. Your insights play a crucial role in shaping our strategies, allowing us to continually move our business forward and better serve you.
Contact info
Connaught Street, ST6 5TQ, Stoke-on-Trent, United Kingdom
- 01782223822
- customer.service@tilemountain.co.uk
- www.tilemountain.co.uk
4.7
Excellent
41K reviews
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Delivered on time and reasonable price
20 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Second review after delivery examined…
If you've read my first review which was 1 star, you'll notice I've improved my score. After many messages back and forth, Tile Mountain did finally pay me some compensation for what was a stressful delivery experience. Ordering was smooth and I received rapid responses to my message. Even better though, they have assured Mr that they are going to look into delivery practices, to try and ensure that my experience isn't repeated and people have their delivery left in the correct location.
13 June 2026
Reply from Tile Mountain
Dear Caroline,
We are very sorry that you had a stressful delivery experience.
We are pleased to hear that you are happy with the aftercare that you have received and that you are pleased with the resolution.
Best Wishes
The Tile Mountain Team
Thank you for the samples
Thank you for the samples. They came very quickly.
I’m impressed with the Quality too
20 June 2026
Excellent service great value
Very good value for money iv been fitting bathrooms for over 15 years and this is my go too place for tiles.
I recommend to all my customers and use tile mountain myself.
20 June 2026
The overall process was clear and quick
20 June 2026
Excellent service
Excellent service… in the shop and also on line. Tiles delivered very quickly.
11 June 2026
Reply from Tile Mountain
Hi Mark,
We have attempted to contact you as we would like to look into the experience that you have had. If you could please respond at your earliest convenience, it would be greatly appreciated.
Best wishes,
The Bathroom Mountain Team
Great experience friendly service quick…
Great experience friendly service quick and reliable
19 June 2026
Prompt great service as usual
Prompt great service as usual! Delighted with tikes tbey look amazing!
12 June 2026
Everything went well and product was…
Everything went well and product was great at good price. Only let down was delivery saying they would be there between 8:00-10:00 and only turned up at the end of the day.
12 June 2026
Excellent service
Tiles for the new bathroom arrived in time. When I reported one broken tile (stacked in the middle of the delivery) we received a replacement tile the next day. Thank you Saba!
30 June 2026
Unprompted review
MISBAH was amazing and very helpful
MISBAH was amazing and very helpful. Has made a bad situation into a breeze!! Great service
3 July 2026
Unprompted review
Good experience.
Delivery on time. Item quality very good. Well packed. No damaged items. Good prices. All round good experience.
18 June 2026
excellent company to deal with
great experience with tile mountain, free samples and sample tiles arrived the next day and finally the recieving of my full order again was spot on,wouid certainly use again.not got my tiles laid yet but im confident theyll be good
24 May 2026
I ordered only 20 tiles online and…
I ordered only 20 tiles online and there is no option to collect from the store so had to pay £29.99 for delivery which was quite expensive. Delivery and communication was good.
19 June 2026
Very satisfied customer
We are very happy with the customer service provided by Tile Mountain and in particular Rabia Idrees for his assistance. The tile samples arrived very promptly and we are pleased with the quality.
3 July 2026
Unprompted review
Samantha was very helpful re-organising delivery
Samantha was very helpful re-organising our delivery when I selected the wrong day.
3 July 2026
Unprompted review
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