Amazing service, but more importantly it's a great product. We weren't sure if it would be good quality however, our floor now looks amazing. Delivery as scheduled and we were constantly informed th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A great company that delivers on time with constant communication. Tiles are exactly as described and of excellent quality. Tiles arrived all intact too. Price was very good. Delivery cost... See more
I’m a disabled customer. When I mentioned this in the order they quickly emailed back to say they couldn’t guarantee the delivery company they used would be able to get the tiles to my front door (d... See more
Ordered the 1200 x 800 x 12mm tile backer boards for my bathroom.. Heavy duty great quality. Would definitely recommend in fact I am order some more to cover the floor surface as well as the walls... See more
Company details
About Tile Mountain
Written by the company
Welcome to Tile Mountain, the one-stop online shop for all your floor and wall tile needs. Founded with over 30 years of expertise in the tile industry, we've become one of the UK's most trusted tile retailers, offering an unrivalled range of high-quality tiles at competitive prices.
Our expansive collection is not just limited to tiles; it includes a diverse range of flooring options to cater to all your needs. From classic ceramics and modern porcelain to designer tiles, we also offer outdoor slabs, vinyl, and laminate flooring. Sourced directly from trusted manufacturers around the globe, we ensure that each product meets our rigorous standards for quality.
Customer experience is paramount to us at Tile Mountain. Utilising a low-cost operating model and an internal escalation process, our dedicated support team works tirelessly to offer you a seamless shopping experience. We understand that choosing the right tile is crucial, which is why we offer a free sample service that delivers cut samples right to your door.
Fast, reliable delivery is another cornerstone of our customer-focused ethos. We pride ourselves on offering prompt deliveries across the UK, enabling you to complete your projects on time.
Your feedback is invaluable. Feel free to browse through our customer reviews to get a sense of what you can expect from Tile Mountain. We appreciate both your positive comments and constructive criticisms.
Contact us for any inquiries. Our customer service team is available via email, phone, and live chat, offering multiple avenues for your convenience.
Thank you for considering Tile Mountain for your tiling needs. We invite you to become a part of our ever-growing community of satisfied customers.
Transform your space today with our stunning tile ranges. Visit our website to explore our offerings and don't forget to share your experience with us here on Trustpilot.
Tile Mountain
Written by the company
- Affordable Quality:
- Every tile is rigorously tested to meet our high standards. We sell our products at fantastic low prices and offer a free cut sample service to view the tiles before purchase. Visit our website to explore our full range.
- Customer-Centric:
- Committed to providing a seamless shopping experience. Our friendly customer service team is available to offer expert advice or quotations via online chat, emails, phone, WhatsApp, or social media.
- Fast UK Delivery:
- We offer free next-day delivery on orders over £299 to the majority of postcodes. We also have a number of showrooms around the country to collect from.
- Your Voice Drives Our Progress:
- We greatly value your feedback—be it positive or constructively critical. Our senior management team actively reviews all customer feedback as part of our ongoing commitment to excellence. Your insights play a crucial role in shaping our strategies, allowing us to continually move our business forward and better serve you.
Contact info
Connaught Street, ST6 5TQ, Stoke-on-Trent, United Kingdom
- 01782223822
- customer.service@tilemountain.co.uk
- www.tilemountain.co.uk
4.7
Excellent
41K reviews
Asks customers to review
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Friendly and efficient staff
Friendly and efficient staff. Everything ordered and delivered as I requested.
25 June 2026
Unprompted review
Excellent service
Excellent service. Had an issue with a couple of broken tiles but Aleishya and Seemab sorted it quickly and without any problems.
Highly recommended!
3 July 2026
Unprompted review
responsive and good communications
11 June 2026
very good and prompt response from this…
very good and prompt response from this company. bought my tiles online. shipment arrived in 2 days.
had few cracked tiles. staff at the tile mountain gave me an ample time to check the tiles as our tiler wasn't starting the work a week after. got replaced damaged tiles within 2 days as these had to be send from mainland UK to northern Ireland. Great service.
5 June 2026
Fantastic customer service
Kaz was fantastic in dealing with my issue, and resolved it to my satisfaction. Kaz was friendly, knowledgeable and very helpful. I am very happy with Tile Mountain, and would not hesitate to use them again in the future.
1 July 2026
Unprompted review
Great service
Great service, all tiles in stock and delivered quickly with no damage. Great price too. The delivery charge was a bit steep though and nearly doubled the cost of the tiles, however delivery driver was very good and helped me take them into my garden.
18 June 2026
Ordered samples
Ordered samples, great service and very quick delivery. I had an issue with one order but Samantha helped and had the issue resolved very quickly - thanks! Would recommend.
1 July 2026
Unprompted review
Had great service from Roy Marsh the…
Had great service from Roy Marsh the trade manager.
lovely fella - really helful!
1 July 2026
Unprompted review
Beautiful colour quality seems good
Beautiful colour quality seems good. Took to time to send out samples. Will be ordering
10 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Worst service
Worst service , I purchased 6 packs of Matt black tiles and while one of the staff was loading into my car , I asked if excess was left can I return it, he told me to call whenever I want to return it. I had 3 packs left and rang the company. Only to be told they don’t collect returns. I just have 3 packs of tiles left in my store with no use.
10 June 2026
Reply from Tile Mountain
Thank you for your feedback. We are sorry to hear that you are unhappy with our returns policy for leftover tiles.
We are pleased that we have now been able to investigate this matter further and provide a resolution that we hope you will be happy with.
Best wishes,
The Tile Mountain Team
Excellent service all round
Excellent service all round. Great tiles, great delivery. The only place I would now go for my tiles. Did everything online
16 June 2026
Excellent reliable service Rabia Idrees…
Excellent reliable service Rabia Idrees dealt with the purchase order very smoothly. Five star 🌟
1 July 2026
Unprompted review
We had 2 boxes of cracked tiles
We had 2 boxes of cracked tiles. Sent a photo and a new box was delivered in 2 days with no fuss.
13 June 2026
Great Customer Service
Had a great experience with Tam and the rest of the team at TM, resolving an issue I had with some of the tiles I had ordered. They were very responsive and extremely helpful with my query. Would definitely recommend.
1 July 2026
Unprompted review
Great tiles & amazing customer service from Kaz
Really pleased with the tiles we ordered for our bathroom, they’re gorgeous (Precious Ivory Onyx Marble Effect Matt Porcelain Tile & Luma Antique White Gloss Ceramic Tile) and even more impressed with the customer service we received from Kaz, she was amazing and sorted out an issue we had immediately over the phone - thank you so much Kaz, this was our first experience of using Tile Mountain & we will definitely use them again!
1 July 2026
Unprompted review
A few issues with delivery but delivery…
A few issues with delivery but delivery driver was great in the end saved me time and effort.
13 June 2026
Was told end of June for my tiles
Was told end of June for my tiles, now you have added another month? This is not how to deal with your customers, had this planned with workmen, so have had to delay with them,
8 June 2026
Reply from Tile Mountain
Thank you for your feedback. We are sorry for the delayed restocking date for the tiles that you ordered from us.
We are pleased that we have now been able to investigate this matter further and that we are able to deliver your tiles as requested.
Kind regards,
The Tile Mountain Team.
Great product and very speedy well…
Great product and very speedy well communicated delivery
17 June 2026
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