Amazing service, but more importantly it's a great product. We weren't sure if it would be good quality however, our floor now looks amazing. Delivery as scheduled and we were constantly informed th... See more
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Review summary
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Reviews shaping this summary
A great company that delivers on time with constant communication. Tiles are exactly as described and of excellent quality. Tiles arrived all intact too. Price was very good. Delivery cost... See more
I’m a disabled customer. When I mentioned this in the order they quickly emailed back to say they couldn’t guarantee the delivery company they used would be able to get the tiles to my front door (d... See more
Ordered the 1200 x 800 x 12mm tile backer boards for my bathroom.. Heavy duty great quality. Would definitely recommend in fact I am order some more to cover the floor surface as well as the walls... See more
Company details
About Tile Mountain
Written by the company
Welcome to Tile Mountain, the one-stop online shop for all your floor and wall tile needs. Founded with over 30 years of expertise in the tile industry, we've become one of the UK's most trusted tile retailers, offering an unrivalled range of high-quality tiles at competitive prices.
Our expansive collection is not just limited to tiles; it includes a diverse range of flooring options to cater to all your needs. From classic ceramics and modern porcelain to designer tiles, we also offer outdoor slabs, vinyl, and laminate flooring. Sourced directly from trusted manufacturers around the globe, we ensure that each product meets our rigorous standards for quality.
Customer experience is paramount to us at Tile Mountain. Utilising a low-cost operating model and an internal escalation process, our dedicated support team works tirelessly to offer you a seamless shopping experience. We understand that choosing the right tile is crucial, which is why we offer a free sample service that delivers cut samples right to your door.
Fast, reliable delivery is another cornerstone of our customer-focused ethos. We pride ourselves on offering prompt deliveries across the UK, enabling you to complete your projects on time.
Your feedback is invaluable. Feel free to browse through our customer reviews to get a sense of what you can expect from Tile Mountain. We appreciate both your positive comments and constructive criticisms.
Contact us for any inquiries. Our customer service team is available via email, phone, and live chat, offering multiple avenues for your convenience.
Thank you for considering Tile Mountain for your tiling needs. We invite you to become a part of our ever-growing community of satisfied customers.
Transform your space today with our stunning tile ranges. Visit our website to explore our offerings and don't forget to share your experience with us here on Trustpilot.
Tile Mountain
Written by the company
- Affordable Quality:
- Every tile is rigorously tested to meet our high standards. We sell our products at fantastic low prices and offer a free cut sample service to view the tiles before purchase. Visit our website to explore our full range.
- Customer-Centric:
- Committed to providing a seamless shopping experience. Our friendly customer service team is available to offer expert advice or quotations via online chat, emails, phone, WhatsApp, or social media.
- Fast UK Delivery:
- We offer free next-day delivery on orders over £299 to the majority of postcodes. We also have a number of showrooms around the country to collect from.
- Your Voice Drives Our Progress:
- We greatly value your feedback—be it positive or constructively critical. Our senior management team actively reviews all customer feedback as part of our ongoing commitment to excellence. Your insights play a crucial role in shaping our strategies, allowing us to continually move our business forward and better serve you.
Contact info
Connaught Street, ST6 5TQ, Stoke-on-Trent, United Kingdom
- 01782223822
- customer.service@tilemountain.co.uk
- www.tilemountain.co.uk
4.7
Excellent
41K reviews
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Breakages were frustrating, but customer service was excellent
Review updated - after lodging a 1 star review about Broken Tiles, Tile Mountain reached out and actually did something positive and refunded the broken tiles without fuss and within 24 hours.
1 star knocked off due to the hassle of having broken tiles but I must admit I was impressed with their customer service - they did what customer service should - they fixed the problem.
Thank you Tile Mountain .
6 July 2026
Unprompted review
Reply from Tile Mountain
Hi Toby,
We are very sorry to hear that your order arrived damaged. We have attempted to contact you as we would like to look into the points you have raised. If you could please respond at your earliest convenience, it would be greatly appreciated.
Best wishes,
The Tile Mountain Team
The tiles arrived as expected
The tiles arrived as expected! However the driver was completely incompetent and unable to operate the independent pallet/ fort lift! The tiles had to be unloaded manually!
I tried to ring customer service and no one bothered to answer the phone and similarly no one has responded to my email!
22 June 2026
Reply from Tile Mountain
Hi Nick,
We are very sorry to hear that the delivery driver was unable to unload the tiles using the pump truck, resulting in the tiles having to be unloaded manually.
We are pleased that we have been able to offer a gesture of goodwill as an apology for the inconvenience caused. We will also investigate this matter with our courier to help prevent a similar issue from occurring in the future.
The Tile Mountain Team
Had damages
Had damages. Sent so many photos of the damages/ breakages
Was told to go it through email then a transfer website
Still won’t refund
22 June 2026
Reply from Tile Mountain
Hi Rebecca,
We are very sorry to hear that you have sent images of your damaged goods to us, but have yet to receive a refund.
We are pleased that your refund has now been processed, along with a gesture of goodwill as our apology.
Best Wishes
The Tile Mountain Team
The tiles are great the delivery was…
The tiles are great the delivery was very expensive and they don’t refund on unused tiles that are in a sealed box.
22 June 2026
Very quick and smooth service
21 May 2026
Great customer service.
22 June 2026
Requested a sample and it arrived…
Requested a sample and it arrived within couple of days, true likeness of photo in advert and fantastic price for tiles on offer. Only disappointment I had was that the tile didn’t come in a smaller size
15 June 2026
Delivered when promised
Delivered when promised, polite courier.
On face of it, tiles look and feel good quality.
22 June 2026
Good Quality
Bit of confusion regarding the colour when they arrived, but it was a misunderstanding
They all arrived in one piece and well packed
21 June 2026
Sample review
Went with another supplier but the samples arrived safe and sound and on time!
14 June 2026
Reply from Tile Mountain
Hi Sion,
Thank you for taking the time to speak with me today and for confirming that this review is not in relation to Tile Mountain.
Best Wishes
The Tile Mountain Team
Very happy with full size tile
Very happy with full size tile, useful to see the look for the refurb for the bathroom. Good quality and quick delivery.
21 June 2026
The experience was good they arrived on…
The experience was good they arrived on time I love them
12 June 2026
Used Tile mountain for our new house…
Used Tile mountain for our new house renovation. We used them in 2001 too. Can’t praise the quality of the tiles enough, outstanding as always and very competitive price too.
Customer services great when I had to order a few more tiles. Totally recommend.
10 June 2026
Tiles were all warped (every one)
Tiles were all warped (every one)
Made in Turkey?
Print marks on the faces
Not good quality product
Delivery came ok, next day supplier tried to send me someone else’s order, very inconvenient
13 June 2026
Reply from Tile Mountain
Hi Jay,
We are very sorry to hear that your tiles were warped and have print marks on the faces.
We have contacted you via email as requested so that we can review this for you.
Best Wishes
The Tile Mountain Team
Samantha was extremely polite
Samantha was extremely polite, responsive and informative and is a credit to Tile Mountain
Make sure you hold on to her!!?
2 July 2026
Unprompted review
Delive4y let you down
Sales team were very good, ordering was easy, price was good, when tiles were delivered the boxes had separated and the tiles strewn across the pallet. Very disappointing only 3 of the 8 boxes were intact, meaning I've had to sort through the rest by hand, fortunately only 2 tiles were damaged, had it not been for delivery you would have got 5 stars. Perhaps cling wrap the boxes before despatching?
16 June 2026
Reply from Tile Mountain
Hi Darren,
We're very sorry to hear that your order arrived in this condition, despite your positive experience with our sales team, ordering process, and pricing.
We're pleased that we were able to offer a resolution that you're happy with, and we appreciate your understanding.
Best Wishes
The Tile Mountain Team
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