Ticketmaster UK Reviews 

Great info on events easy to use app

Flawless as always!
Finding tickets was easy and seating plan provided good insights into the various options and anticipated viewing experience. Tickets were easily transferable to Google wallet and entry to the venue using them was easy

No problem with the purchase of the concert tickets. However, tickets for big green bus was a very different story…... I was using fan support to chase the bus tickets and information on Friday as the concert was on Saturday. To be finally given a code to obtain the tickets from the bus company itself (which im led to believe i should have got 8 weeks ago). I then had to ask for instructions on how to use the code, having never used this service before. Only to find out that manchester pick up had be sold out so couldn't enter my code despite me ordering and paying for the travel several months ago…i tried to ring ticketmaster to be told they could not help and continue with the fan base support. I sent a few more messages but no reply…and still no reply…. Had to book a last minute hotel on the outskirts of the surrounding area. All the closer ones had been booked. We had drive to the hotel and then pay for a taxi to and from the event…making the concert a very costly experience. Im expecting a refund for the bus tickets that weren't used and some compensation but considering my previous messages have been ignored it might be a lengthy battle

I have spotted on my bank statement on the 02/07/26 you withdrew £7.00 Without my permission.
What are you doing and you have not got the decency to reply to my email I sent you last week
Very bad customer service
I Am Not Happy ONE bit and want a manager to get in touch with me via a phone call and speak to me on my mobile phone or email you have on my booking for the Teddy Swims Lythem on Wednesday the 1st
What are you going to do to put this right
Compoundstation is the only answer for me
You do not take money from a customer account without you have Permission

Pros: Stadium, main artist and staff were awesome, there was free water provided in main stage area where we were.

Cons: there was far too many people in the main stage for health and safety reasons, it was far too hot to be as crowded as it was. We were surrounded by people vaping, smoking normal cigarettes and smoking weed, if you can’t control what the crowd is doing there’s too many people.

My husband and I left half way through the show as didn’t feel safe to be in the facility anymore, my husband ended up doing stewards job ie telling folk to stop smoking cigarettes and that’s not what we were there for.

Shocking experience worst vip I have ever had ,so called vip area only had one food stall and to make matters worse you could not even see the stage to watch the back up bands ,day light robbery

The kids enjoyed the show
Easy to book
And tickets on my phone so hassle free

Iron Maiden were absolutely incredible!!!!
It was 34 years since I saw them last, I've seen a lot of bands in that time, and Maiden still blow the rest away!
Just the most fantastic show, from songs, sound quality, performance, to visuals, the whole show was just sensational!
Getting in and out of the venue ...shockingly bad!!!

It is easy to buy tickets and I have never had a problem receiving my tickets or getting into an event.

I emailed about getting an upgraded ticket and got one email back then nothing. After another email asking for a response I still got nothing. I kept recieving emails about the concert for the day after I went

Easy to purchase tickets, great communication, awesome show

Excellent band, great venue, easy to get to and well organised entry and exit

whole evening was great - Marti Pellow was exceptional and entertaining - Billie Ocean was outstanding and brought back some great memories

EddFest was a great experience - the bands were really good, especially Airbourne and Iron Maiden. We have already booked to see the Hu at a venue local to us.
The only issues were the total lack of organisational thought into dealing with the numbers attending. Firstly the Merchandise stalls were much too small and badly staffed and Car Park exit was a joke - very few signs back to Red Car park and no marshalls in evidence until we eventually got to the road (after 3.5 hours !!!!)

Thank you/ I had such an AWESOME time when I attended the BTS ARIRANG WORLD TOUR Concert D2 at the Tottemham Hotspurs Stadium London. Thank you for making the ticketing smooth and for keeping me updated along the way. Although I was not able to purchase the tixs directly via TIcketMaster UK due to too many persons trying to buy the tixs, I was lucky and am extremely grateful that I could get my tix via Hellotickets who managed to obtain the Tixs via proper transfer to me, Thank you so much for making my dream come true and esp as I was flying in from overseas. So, it was a very anxious time until i really really got the tixs and until I got into the Stadium that I could really then relax. Thanks again Ticketmaster Uk and Hellotickets for your kind help and smooth transaction. Good night Jenny

Booking tickets was fairly easy and the seats we had were fantastic. I appreciated all the emails in preparation to the event. It took away a lot of the stress and we had a wonderful time.

The chaos of accessing the carpark and subsequent delays in exiting same were appalling and detracted from the day.
We were also dismayed when , having queued for an hour and a quarter for merch, we were told that the event specific design we wanted was sold out, yet it was still on display!!🤬
Apart from that, great gig.

Ticket management was first rate & intuitive throughout, from app to transfer to wallet.

Too busy, too many people drunk and constantly shouting and screaming during acts

Not worth the money

I find the whole ticket process quite confusing. The tickets booked on the app were not available on the app. Once downloaded the tickets have a life of their own and are difficult to transfer to members of your own party. Similarly at there was no information on how to access the event and the venue is quite large.