Ticketmaster UK Reviews 

77,513
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 8,163 reviews, reviewers had a great experience with this company. Customers frequently highlight a positive user experience, noting the ease of purchasing tickets and smooth entry processes. Many people appreciate the straightforward navigation for buying tickets and receiving timely event reminders. Reviewers also often praise the excellent events, venues, and the quality of the views from their seats. However, some customers also noted issues with event logistics and crowd management, describing experiences as disorganized or challenging. A few other people also felt that staff were sometimes unknowledgeable or that customer service was slow to resolve problems. Additionally, some reviewers mentioned challenges with digital ticket access, late ticket transfers, or having obstructed views at events.

What people talk about most

Service

Customers consistently note ambiguous experiences with service, with many praising aspects like excellent... See more

User experience

Customers had positive experiences with user experience, citing smooth transitions from purchase to... See more

Staff

Reviewers highlight ambiguous aspects of staff, with many praising specific individuals for being fantastic,... See more

Location

Clients share ambiguous opinions on location, with some reviewers praising venues for being perfectly located... See more

Website

People report ambiguous experiences with the website, with some finding it easy to navigate and purchase... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Fabulous singing. Tried to transfer tickets by whatsapp 30 minutes before the gig to two people stuck in traffic - I had a message saying they had gone but recipient hadn't received them. Scarey! It w... See more

Rated 4 out of 5 stars

Loved the concert. Tickets arrived promptly and were easy to transfer. Would definitely book through Ticketmaster again. Only one negative…. I wasn’t aware that you can’t take ANY glass bottles int... See more

Rated 4 out of 5 stars

The booking process was easy. However, as a person of the older generation I was horrified that I had to use my mobile phone to access the tickets. Why can you not make a pdf available to avoid stre... See more

Rated 5 out of 5 stars

Booking with Ticketmaster was very straightforward. The online chat was very helpful on reassuring me when the tickets would be available, as they were still not ready 2 days before the event. Once re... See more


Company details

  1. Event Ticket Seller

Information provided by various external sources

Ticketmaster: All your entertainment needs under one virtual roof with tickets for theatre, concerts, sport, family events, clubs and more.


Contact info

4.0

Great

TrustScore 4 out of 5

78K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.0

All reviews

(77,513)

8,281 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely amazing night

Absolutely amazing night. Ticketmaster was extremely helpful especially as this was my first time buying assistance tickets. They made the experience so special.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

We got tickets bought for a Christmas…

We got tickets bought for a Christmas present to go watch Peter Kay at Leeds first Arena sending the tickets from my son and daughter in-laws account to our wallet was a very easy process , and the evening was a great night out the location was easy to get to and we’ll sign posted plenty of places to eat and bars to get drinks, staff at the arena were very helpful and the event was very well organised had fantastic time.

24 July 2026
Unprompted review
Rated 3 out of 5 stars

Overall ok

Trying to buy the tickets was hard work! You would put tickets in your basket for it to say they had then gone that needs fixing if they’re in my bag they should be in my bag not avaliable for others to pick. Info sent around the concernt was good to keep me informed and the ease of accessing my tickets was good with details on what turnstiles I needed and where they were.

24 October 2025
Unprompted review
Rated 3 out of 5 stars

Ticket allocation was a pain

Ticket allocation was a pain
Bought hospitality tickets to get to gate and not be accepted as I needed to download SRU app to access ticket bought on Ticketmaster app and paid to ticketmaster

Wasted time finding this out on day and it impacted in missing acts I would have liked to see

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Chalk at Camden

Good venue. Well organised. Air conditioned!! Not over full. No massive queues at the bars. And a good band. What’s not to like👍

24 July 2026
Unprompted review
Rated 1 out of 5 stars

Ordered on line through Ticketmaster…

Ordered on line through Ticketmaster for e tickets
Spent a whole week before trying to see tickets for entry
Equally had to go two hours before show to collect from venue ticket office
I will NOT use Ticketmaster again I will always go through venue
C tawney

24 July 2026
Unprompted review

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