Ticketmaster UK Reviews 

77,057
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 8,233 reviews, reviewers had a great experience with this company. Customers are really happy with the overall user experience, finding the process of selecting and saving tickets straightforward and reliable. Many appreciate the excellent music events and the quality of the performances, often highlighting the amazing shows and artists. The staff at various venues are frequently praised for being helpful, friendly, and professional, especially when assisting with issues. However, some people mentioned significant issues with crowd management and venue organization, leading to long queues, missed acts, and difficulties exiting. There were also concerns about venue accessibility, poor signage, and overcrowding, which sometimes resulted in safety issues and interrupted performances. A few other people also felt that the website and ticketing process could be problematic, with issues like non-scanning tickets and poor mobile reception causing delays.

What people talk about most

Service

Customers had ambiguous experiences with service, with many expressing significant dissatisfaction regarding... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the process of connecting and... See more

Staff

Reviewers highlight ambiguous aspects of staff, with many praising individual staff members for being... See more

Location

People report ambiguous experiences with location, with some finding venues like Cardiff Castle and the... See more

Website

Users describe ambiguous interactions with the website, with some customers expressing satisfaction and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Obviously fighting the battle of thousands of people all trying to get on to the site and purchase tickets is the biggest challenge for both the purchaser and the site (the BTS gig in July). BUT havin... See more

Rated 4 out of 5 stars

O2 Academy Leeds venue Joan jett glad I travelled to Leeds much better gig venue than Manchester Academy which is my usual Academy venue unfortunately as I think the Manchester Academy is crap no soul... See more

Rated 4 out of 5 stars

As you are probably well aware I've watched over a dozen concerts at Piece Hall. My companion with the same tiny leather rucksack she has never had problems with before was prevented from getting thro... See more

Rated 4 out of 5 stars

Ticketmaster worked great I used o2 priority to secure tickets and I was able to transfer tickets to friends in my party successfully. Lewis Capaldi was amazing. My only criticism is the venue. It... See more


Company details

  1. Event Ticket Seller

Information provided by various external sources

Ticketmaster: All your entertainment needs under one virtual roof with tickets for theatre, concerts, sport, family events, clubs and more.


Contact info

4.0

Great

TrustScore 4 out of 5

77K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.0

All reviews

(77,057)

7,793 reviews in the last 12 months

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Rated 5 out of 5 stars

Terrific at Ticket Master

Easy to navigate website from start to finish.
Clear concise information throughout.
Quality of events I have attended have been first class.
Piece Hall Halifax is a spectacular venue and perfect for outdoor performances.
All staff in attendance are great.
Plenty of choice for bars for refreshments and lots of toilets available with clearly marked access in and out.
Entering and leaving the venue is easy and great access into Halifax town centre and transport options.
Highly recommend.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

We had a fantastic time overall

We had a fantastic time overall. Our only criticism was that a group of obnoxious girls somehow got into the Gold Circle and continually pushed their way to the front, shoving people aside. It was disappointing that this wasn’t dealt with, as it detracted from an otherwise brilliant event.

10 July 2026
Unprompted review
Rated 4 out of 5 stars

Excellent site but should warn about vertigo

Ticketmaster was really easy to use. The tickets were then easy to find and use in the app.
If I had one constructive criticism, it would be that there should be a warning when purchasing tickets for level 5 at Wembley that you confirm that you understand they may not be suitable for those with vertigo. My husband was unable to access our seats and we ended up purchasing more tickets lower down and we were not the only ones in that situation

10 July 2026
Unprompted review
Rated 1 out of 5 stars

Ticket master app not working properly…

Ticket master app not working properly a few days before the concert. Could not print tickets or download tickets for the concert. Lucky when we got through security on the day of the concert someone helped us out and we got to see the concert. But we spent all day worrying that we might not get in to the venue.

9 July 2026
Unprompted review
Rated 4 out of 5 stars

The VIP wasn’t worth it as it was out…

The VIP wasn’t worth it as it was out of the way of the main field, I expected to be able to go straight from the bar area to a vip viewing area.
Paul Weller was outstanding as always, sound was amazing and great screens.
Lots of staff, well organised.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Deacon Blue fantastic as ever

Deacon Blue were fantastic and Lightening Seeds great support
The organisation is amazing and all staff smiley friendly and helpful if you have any problems keep doing what your doing 10 out of 10 queues for bars were quick and efficient hardly any wait plenty of loos and portaloos so no longer waits there either the view of the stage in the venue if not too high up is good for everyone . Taxis and buses back into town all waiting outside so hardly any queue there either the atmosphere is friendly and exciting its my favourite venue 💯 %

10 July 2026
Unprompted review

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