Aaron really helped me out today, he made everything so simple and had such a good chat and a laugh amazing customer service from Aaron couldn’t commend him enough!
Company replied
Location
Switch locationUnit 1, 99-101 Northumberland Street, NE1 7AG Newcastle Upon Tyne, North, GB
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See what reviewers are saying
Came into store today and spoken to Aaron and he was very helpful since I went into another store and refused to help me but Aaron happily did it within moments
Company replied
martin was a great staff, really friendly and so helpful. would definitely recommend three! the package deals were really effective!
Company replied
Spoken to aaron today in reguards to how to use a smartphone and have some features explained to me since im nkt too familiar woth smartphones but i was carefully walked through ensuring i understoo... See more
Company replied
Company details
About Three UK - 3Store N'castle (N'humberland)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 1, 99-101 Northumberland Street, NE1 7AG, Newcastle Upon Tyne, North, United Kingdom
- 01912612867
4.9
Excellent
171 reviews
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Great customer service very friendly
Great customer service very friendly, served by Aaron
29 November 2025
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
The service in store was 5 star
The service in store was 5 star! Jasmin was very helpful and extremely understanding of my mum's situation and needs.
20 November 2025
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Thanks for the 5* review. We're glad to hear you've had a wonderful encounter with Jasmin. I'm sure they'll be thrilled to see this -Maxine
Very helpful and professional assistance
We needed to talk to Three about a delicate situation regarding a Three contract. Lee was sensitive, helpful and very understanding. He started the process for us to get a resolution to the issue. He took his time and was very thorough and professional. We were able to leave the store reassured that the matter was in progress to be dealt with.
15 November 2025
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hey.
Fantastic stuff. We're super glad to hear Lee was able to help! Thanks for taking the time to leave this 5 star review. -Pete
Reply from Three UK - 3Store N'castle (N'humberland)
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
I like the service Amy provides every…
I like the service Amy provides every single time she helps me for nearly two years
12 November 2025
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
That's brilliant, Karima. We're so pleased that you can trust Amy to help you any time you visit the store. We really appreciate you :) -Scott
Reply from Three UK - 3Store N'castle (N'humberland)
Thanks for this fantastic 5⭐ review, Dianne. We really do appreciate it! Have a great day 😊 -Jade
Great service
Fantastic service from three. Especially lee who has been serving me for a few years and always go back to see him.
8 November 2025
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi.
Thanks! Your review is really appreciated. -Pete
Amy is amazing, come everytime jjst to see her for years
Amy is amazing
7 November 2025
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Thanks for your feedback, Elaine, and it's lovely to hear that you've enjoyed great customer service from Amy over the years. We appreciate you taking the time to share this with us. -Michael
Customer service was great
Customer service was great. Paris was fantastic as was Amy
2 November 2025
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Thanks for this fantastic 5⭐ review. We really do appreciate you taking the time to send this over! Great work Paris and Amy 🎉 -Jade
Reply from Three UK - 3Store N'castle (N'humberland)
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
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