Aaron really helped me out today, he made everything so simple and had such a good chat and a laugh amazing customer service from Aaron couldn’t commend him enough!
Company replied
Location
Switch locationUnit 1, 99-101 Northumberland Street, NE1 7AG Newcastle Upon Tyne, North, GB
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See what reviewers are saying
Came into store today and spoken to Aaron and he was very helpful since I went into another store and refused to help me but Aaron happily did it within moments
Company replied
martin was a great staff, really friendly and so helpful. would definitely recommend three! the package deals were really effective!
Company replied
Spoken to aaron today in reguards to how to use a smartphone and have some features explained to me since im nkt too familiar woth smartphones but i was carefully walked through ensuring i understoo... See more
Company replied
Company details
About Three UK - 3Store N'castle (N'humberland)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 1, 99-101 Northumberland Street, NE1 7AG, Newcastle Upon Tyne, North, United Kingdom
- 01912612867
4.9
Excellent
171 reviews
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It was great experience with Aaron
It was great experience with Aaron. Guide us perfectly and given clarity what we needed. Thanks
26 February 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Thanks for sharing, Shashank. It’s good to know Aaron gave you clear guidance and a smooth visit. Wishing you all the best moving forward 🌻 -Ayesha
Reply from Three UK - 3Store N'castle (N'humberland)
Hello Susan, it is wonderful that Tommy offered the top-tier assistance you were looking for and we are delighted that you enjoyed such a smooth interaction with our team. -Kishan
Thanks to Aaron we have solved all the…
Thanks to Aaron we have solved all the problems we came in with.
24 February 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Gareth, 💫
It’s wonderful to know Aaron could assist and leave you feeling satisfied. Your feedback is truly appreciated! -Shivam
Can into store today for some…
Can into store today for some assistance in regards to my phone ans saw Aaron who was very patient and was very helpful and was wonderful to speak
18 February 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Irene, it’s great to hear that Aaron provided such attentive support and made your visit feel comfortable and easy. Thank you for the wonderful 5⭐ review! -Afaq
Great service from Jasmine helping me…
Great service from Jasmine helping me set up my new phone
14 February 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Thank you so much for the amazing 5 ⭐ review, Mary 🌟 We're thrilled that Jasmine could assist with your new phone setup. Enjoy every moment with your new device 😊 -Arvind
Aaron was great
Aaron was great. Extremely helpful and kind. I was at the Newcastle Northumberland street store.
13 February 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Daniel, thank you for sharing this feedback 🌟. We’re delighted Aaron gave you such excellent support during your visit to our Newcastle Northumberland Street store 💙. -Shivam
Lauren in the northumberland street…
Lauren in the northumberland street store has been fantastic helped me pick a new phone and also set it up for me
12 February 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Wow! 🎉 Amazing, Colin! It’s great to know that Lauren was super helpful to you at our Northumberland street store. Thank you so much for sharing this, we’re always happy to help! 😄 -Kashish
Three shop. Northumberland Street, Newcastle.
The store assistant that dealt with me (Aaron) was extremely helpful and efficient in setting up my new phone.
9 February 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Keith, we’re delighted to hear Aaron provided such knowledgeable and welcoming assistance, carefully walked you through each detail, and made your phone setup quick and stress free. Your kind words mean a lot to us ☺️ -Neha
Jasmine customer skills
I was greated by jasmine who helped me out by getting my SIM card and offered me a WiFi hun which was amazing of her she had great customer service skills and supper friendly
6 February 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Nathan! It’s fantastic that Jasmine made you feel welcome and ensured you were all set with your connectivity. We’re glad the support with your home internet options made a positive impression. -Kishan
We were assisted by Lee he could not…
We were assisted by Lee he could not have been more helpful, we were advised by a friend to use 3 and it was a great service definitely use them again 5 * service 👍
5 February 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hey Angela, we’re delighted Lee made your visit straightforward and positive. It’s great to know a friend’s recommendation led you to us, and the experience matched your expectations. ☺️ -Prabhjeet
Happy with staff jasmine
4 February 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
We love hearing this, Kevin. We’re thrilled that Jasmine was able to give you great support and make your visit seamless. 😊 Thank you for your lovely review. -Neha
Excellent service from Jasmine
Excellent service from Jasmine, helped with broadband. 5 stars
4 February 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hey Donald! Jasmine is truly exceptional, and hearing you rate us a perfect 5/5 really makes our day. ☺️ -Kashish
Very helpful, patient and transparent
Jasmine ( a trainee) took on the mantle to serve us the moment we got into the shop. She listened to our query and although it was frustrating skipping through multiple deals, she was still quite patient and nice about it. Explained the whole thing to us and gave us what we felt was the best deal. Will be staying with 3 for a long time now due to this experience. Hope everyone has such a wonderful experience as I did. I’m happy with the service I got in store and the deal I was offered. I switched from the other provider so quickly. PS: I was most impressed as she was very transparent with price increases and how to cancel should we wish to, this is something my precious provider simply hid till it was too late. 5 star
1 February 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Five ⭐ has never felt so rewarding. It’s fantastic to hear how attentively Jasmine supported you and how confidently she guided you through every step. We’re glad she made such a strong impression. Knowing that this experience encouraged you to stay with us means a lot, and we truly appreciate you taking the time to share it. Justice 🙌✨ -Manavata
Straight forward and helpful
Straight forward and helpful! Paris was lovely
1 February 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
YAY 🎉 Shaye, we love hearing this 🌟 Delighted to know Paris ensured everything went seamlessly. Enjoy the rest of your day 😊 -Arvind
Had a problem in a 3 Store…
Had a problem in a 3 Store and called in to the other 3 branch on Northumberland St to ask if they could help. Amy made a couple of calls and went the extra mile to make sure her customer got what they needed. Very happy days. Many thanks Amy you are brilliant 11 out of 10 scored.
31 January 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
We’re glad Amy made those calls and went the extra mile to ensure you got the help you needed at our Northumberland Street store. Lillian and Les, we’re delighted you felt supported, and your 11 out of 10 rating says it all! 🥰 -Ayesha
Aaron was professional polite and I was…
Aaron was professional polite and I was pleased with my purchase.
27 January 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Yay! We absolutely love hearing this 🎉 Aaron truly works his charm, James! Thank you for making our day, we hope yours is just as amazing ☺️. -Kashish
Great customer service
Aaron was very helpful and friendly, made the sim switch very quickly and didn't take much time.
25 January 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Heidi, thank you for sharing your lovely experience 🎯 We’re pleased to hear Aaron made everything simple and smooth for you. Have a fantastic day 🌟 -Arvind
Aaron did a fantastic service of…
Aaron did a fantastic service of helping me setup a new phone and made everything was up and running before I left the store also ensuring I was confident with using the phone going ahead
24 January 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi there.
Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete
First class service from Aaron today…
First class service from Aaron today and went and explained everything to the fullest
24 January 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Mr Bennett. We’re glad Aaron provided outstanding support and made the whole process easy. Your feedback means a lot to us. 😊 -Prabhjeet
Miss sold a contract to my 85-year-old
Miss sold a contract to my 85-year-old, vulnerable, mother-in-law with parkinson's disease, who is housebound. Noticed she was paying a conract to 3 UK for £17.50 a month. Contacted them and they said it was for a contract with two telephone numbers that we had never heard of and they wanted to validate to an email that never came.Or that we knew of. Because of this, they said she would have to go to the local shop even though I repeatedly told them she was housebound. These said there was no other way, and if I wanted to stop the contract, she would have to pay an exit fee, which came to more than all the monies due for the remaining time on the contract. She has never used either of these telephone numbers or knew anything about them or the email they said they were sending her information too. This is disgusting treatment of an elderly, confused and ill Lady.
23 January 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hello there.
We're sad to hear this has happened. We're always working to make things as easy as possible for our users, but security is something that can be a bit less flexible due to the importance of protecting user data. If you'd like to manage the account on your mothers behalf, you can be added as a named person on the account. This means the team on the phone and web chat would be able to discuss the details of the account with you.
If you'd like to arrange that, we'd recommend speaking to our Wellness Team here: https://bit.ly/3yhkuLZ They will be able to advice on what information they may need to get you set you up. Thanks for taking the time to leave your feedback, it helps us know where things are going well, and where work still needs to be done. -Pete
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