Aaron really helped me out today, he made everything so simple and had such a good chat and a laugh amazing customer service from Aaron couldn’t commend him enough!
Company replied
Location
Switch locationUnit 1, 99-101 Northumberland Street, NE1 7AG Newcastle Upon Tyne, North, GB
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See what reviewers are saying
Came into store today and spoken to Aaron and he was very helpful since I went into another store and refused to help me but Aaron happily did it within moments
Company replied
martin was a great staff, really friendly and so helpful. would definitely recommend three! the package deals were really effective!
Company replied
Spoken to aaron today in reguards to how to use a smartphone and have some features explained to me since im nkt too familiar woth smartphones but i was carefully walked through ensuring i understoo... See more
Company replied
Company details
About Three UK - 3Store N'castle (N'humberland)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 1, 99-101 Northumberland Street, NE1 7AG, Newcastle Upon Tyne, North, United Kingdom
- 01912612867
4.9
Excellent
171 reviews
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Paris and amy were fantastic got me a…
Paris and amy were fantastic got me a great deal and i am super happy.
22 January 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hey there, we’re glad to hear that Paris and Amy supported you well and helped you secure a deal that met your expectations. We appreciate you taking the time to share your experience. -Afaq
Paris was great
Paris was great, she went through every last crumb and got me the best deal!!
22 January 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
That’s amazing! We’re delighted to hear that Paris went above and beyond to provide exceptional support. Have a wonderful day. -Manavata
Great experience
Off chance I was passing the shop, popped in to get my phone sorted out. I was met by a lovely young lady called Jasmine who was very attentive and courteous and I will be asking to speak with her again when I’m in.
21 January 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
🌟 Thank you for sharing this lovely feedback, Brenda! 😊 We’re so glad Jasmine made such a positive impression. We can’t wait to welcome you back! -Veronica
Jasmine was fantastic
Jasmine was fantastic! Extremely professional, kind and very willing to help answer all of my questions (there were many) She made the whole experience a lot easier and put my mind at ease about what phone to get and how much it was going to cost me. Top service! I couldnt recommend her more. Thanks Jasmine!
18 January 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Your message is the best compliment we could ask for, James 💙. Jasmine’s care and excellence truly shine in your review, and knowing she made your experience special means so much to us 😊 -Ashifa
Came in to store to see Aaron and he…
Came in to store to see Aaron and he explored everything in my account and explained to me in a simple way so I didnt feel silly but best experience I've ever had with three
16 January 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Excellent service
Excellent service, 5 Gold stars for lauren and Amy, i ran out of data they helped me get a really good deal on the broadband for my home, they set everything up for me very happy with the service in store today 😀
16 January 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hey there! It feels amazing to know that Lauren and Amy made everything seamless and helped you secure the best deal. Thank you for the glowing 5 ⭐ review. We can’t wait to welcome you back again. -Afaq
Was great with the staff Aaron.very…
Was great with the staff Aaron.very helpful with a great customer care service.
12 January 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Thank you for this 5 ⭐ review, Adewale. We're glad that Aaron made everything easier for you, and we truly appreciate you taking a moment to share your feedback with us. -Prabhjeet
Reply from Three UK - 3Store N'castle (N'humberland)
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Tommy helped get me an unreal deal on 2…
Tommy helped get me an unreal deal on 2 upgrades and a new sim only deal for myself and my family. Would highly recommend using the three services especially visiting the Northumberland street store. Thank you guys
5 January 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hey there, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
Amy was very helpful as an advisor she…
Amy was very helpful as an advisor she totally put my mind at ease explained everything very clearly to me so I was happy to go ahead with the purchases
16 December 2025
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Went to 3 today ,to get a phone for my…
Went to 3 today ,to get a phone for my grandson for Xmas I was served by Tommy he was great explained everything to me put a cap on phone charges ,he was very helpful ,great service ,infact I may go bk after Xmas and get the same deal for myself thanks Tommy for your help
17 December 2025
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Thanks for your 5 ⭐ review, Mazza, and it's lovely to hear that you enjoyed great customer service from Tommy during your store visit. We're pleased you feel such reassurance to return at a later date, and appreciate you taking the time to share this with us 🎊. -Michael
Great customer service from Aaron
I was considering an upgrade and didn't know where to start. I spoke to Aaron, who went out of his way to help me. He sat me down, discussed what I was after and made all the options available in a clear and easy to understand way. I now have a much better idea of what I want and how to proceed with the purchase, which I will be in the near future. Thank you Aaron!
16 December 2025
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Thanks for your 5* review, Phil, and it's lovely to hear that you enjoyed great customer service from Aaron during your upgrade query. Please feel free to get back in touch if you'd like any additional support when you proceed. We appreciate you taking the time to share this with us. -Michael
Reply from Three UK - 3Store N'castle (N'humberland)
Thanks for your feedback, Haitian, and it's lovely to hear that you enjoyed great customer service from Jasmine. We appreciate you taking the time to share this with us. -Michael
Aaron was very kind and respectful
Aaron was very kind and respectful. He maintained a very professional approach within his problem solving skills and made sure that I was happy and comfortable with the service. Would highly recommend!
14 December 2025
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Thanks for your feedback, Yasmeen, and it's lovely to hear that you enjoyed great customer service from Aaron. We appreciate you taking the time to share this with us. -Michael
First class advisor
The advisor, Aaron, at 3’s Northumberland Street, Newcastle’s branch gave a truly outstanding experience. He was friendly whilst remaining professional and was very efficient so that I received a first class service in a timely manner. An excellent ambassador for his company.
14 December 2025
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hey Jane, that’s fabulous! We’re delighted Aaron made your visit smooth and seamless at our Newcastle branch. Thank you for this amazing 5⭐ review! -Veronica
Aaron was extremely helpful …
Aaron was extremely helpful and knowledgeable. He recommended a package based on my requirements, and also helped me to rectify some technical issues with my phone.
8 December 2025
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
We're happy to hear that Aaron was able to offer advice on your technical questions and on your contract. It sounds like a really fulfilling conversation :) Thanks for a great review, Linda -Scott
Thank you :)
Aaron was very helpful and helped me choose Three as my provider, so wanted to thank him for his help :)
7 December 2025
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Aaron was extremely helpful and friendly
7 December 2025
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
The attention your Customer Advisor…
The attention your Customer Advisor give to customers is top notch. This particular Advisor, Aaron, is so knowledgeable, courteous and patient with customers.
3 December 2025
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Thanks for your feedback, Tunde, and it's lovely to hear that you enjoyed great customer service from Aaron. We appreciate you taking the time to share this with us. -Michael
5G Hub
Aaron made this a painless and straightforward experience. Helped me get the right deal for me and at a good price. Thanks Aaron!
3 December 2025
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Brilliant, Jack! We're delighted that Aaron saved you any effort :) Thank you for a great review -Scott
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