Olivia made the experience really easy. I am a support worker supporting an elderly gentleman to set up WiFi and we previously went to the o2 shop as this is who his phone contract was with, the syst... See more
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Great customer service, very straight forward and helpful. Tomas helped me buy a new phone and explained it clearly.
Company replied
Tomas was amazing fixed my phone in 2 mins great service staff amazing and would recommend all day long Big thank you
Company replied
Olivia at Three in Macclesfield 3 today was utterly charming and helpful about rescuing my phone from a clean-up virus. She really made my day with her calm and professional approach. Vielen Da... See more
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Company details
About Three UK - 3Store Macclesfield
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
27/29 Market Place, SK10 1DY, Macclesfield, Midlands, United Kingdom
- 01625440497
4.8
Excellent
58 reviews
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Reply from Three UK - 3Store Macclesfield
Big thanks for the glowing review, Michelle! We’re glad Matt was able to assist you and leave such a great impression 🎉. -Shivam
Wow what an amazing service by dale
Wow what an amazing service by dale, made my wife up grade so easy would definitely recommend to come here for his service and friendly expertise.
11 March 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
We love turning upgrades into happy moments. Dale really made your experience special, Mike, and that’s something worth recommending. -Ashifa
New Phone
I went into see the guys because I needed help setting up my new phone. They were brilliant, they supported me getting everything set up and got everything working so that I could use my new phone right away. So grateful for the teams help 😀
7 March 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Yay, Clair 🎉 Your kind words and 5 ⭐ review inspire us all to deliver our best every day. We’re delighted that our team got your new phone fully set up and ready to use straight away and they’ll love hearing that their assistance had such a positive impact. Enjoy every moment with your new device 😊 -Arvind
Phone Upgrade
Olivia and Matt were brilliant when I went in to upgrade my phone. Great deal, including trading in my old phone and helping me set up my new phone. Thanks so much.
15 February 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Anthony, your words made our day! Olivia and Matt will be over the moon to know they turned your upgrade into such a smooth and positive experience. Getting a great deal, trading in your old phone, and walking out with a new one ready to go is exactly the kind of journey we love to deliver. ☺️ -Prabhjeet
New iPhone
The whole process of buying my new iPhone at 3 was straightforward, easy and the staff were extremely friendly , can’t praise them enough.
Thanks guys ☺️ xXx
26 December 2025
Unprompted review
Reply from Three UK - 3Store Macclesfield
Hi Julia, it’s wonderful to hear the team’s brilliance. Service like this doesn’t just help, it elevates the whole experience ✨ -Manavata
Great people
Excellent service. Came with a major problem. Left with no problem. First class.
11 February 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
That’s what great service looks like! Walking in with a challenge and leaving completely at ease shows how our team strives to turn obstacles into smooth solutions. Thanks for letting us be part of your day stay awesome, David. -Ashifa
New Phone
Very helpful and professional. As an older person, I got the support I needed
3 February 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Thank you for your lovely feedback, Margaret. We’re so pleased to hear you received the help you needed with your new device. 😊📱 -Veronica
Great Service Stephen ( Macclesfield)was very helpful…
Stephen ( Macclesfield)was very helpful with advice and hands on assistance with our new iPhone.
3 has been an excellent choice as a provider
29 January 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Hi Ronald, it is great to hear that Stephen in our Macclesfield store was able to provide the guidance and support needed for your phone. Congratulations on the iPhone! We're pleased to know our service is meeting your needs and that you're happy to be with us. -Kishan
Great experience
Dale was very helpful and patient with me. Great service. Would recommend macclesfield store to everyone.
28 January 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Hi Debbie, thanks for sharing these kind words. It's great to hear Dale took good care of you and that the Macclesfield team made your visit a positive one. We appreciate the recommendation. -Kishan
After trying other phone companies
After trying other phone companies, Three is the absolute best and their customer service lady named Olivia is exceptional.
17 January 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Thank you for sharing this brilliant review, Barbra! 💫 It’s wonderful to know that Olivia’s guidance helped make Three your top choice. 😊 -Veronica
New Phone.
What I needed doing was done perfectly. Very happy and satisfied.
16 January 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Love this, Paul! We’re buzzing with excitement knowing that our team made your experience outstanding. Your amazing 5 ⭐ feedback truly makes our day! ☺️ -Kashish
Stephen top very good best yet
16 January 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Christopher, thank you for this lovely feedback! So glad Stephen delivered excellent support. Have a fantastic day! -Veronica
Staff were very helpful.
Matt was very helpful and very patient. He solved my issues quickly. Would recommend popping into Three store in Macclesfield if you need a hand with anything.
27 December 2025
Unprompted review
Reply from Three UK - 3Store Macclesfield
Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
Great service from Dale
Great service from Dale. Always excellent and very helpful
when i visit the store to upgrade.
5 December 2025
Unprompted review
Reply from Three UK - 3Store Macclesfield
Thanks for the 5* review! We appreciate your feedback -Maxine
Mark
Great service, I had a tech issue I could not resolve but the guys in store got it fixed in no time, thanks!
10 November 2025
Unprompted review
Reply from Three UK - 3Store Macclesfield
That's epic, Mark! We're glad the team in store sorted it out and resolved any inconvenience :) -Scott
Amazing Service
I have been a longstanding customer of Three because of the guys in the Macclesfield store, Matt has been brilliant over the years and always gone out of his way to support me with any tech issues. Brilliant service. Thank you
6 November 2025
Unprompted review
Reply from Three UK - 3Store Macclesfield
We love that, Joseph. Huge thank you for writing a review and letting us know about the great service from Matt and all the Macclesfield store team. :) -Scott
I bought a new phone and the team in…
I bought a new phone and the team in Macclesfield helped me set it up and explain how to use it, great service, thank you so much
6 November 2025
Unprompted review
Reply from Three UK - 3Store Macclesfield
Thanks for your feedback, Carol, and it's lovely to hear that you enjoyed great customer service from the Macclesfield store team. We appreciate you taking the time to share this with us. -Michael
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