Olivia made the experience really easy. I am a support worker supporting an elderly gentleman to set up WiFi and we previously went to the o2 shop as this is who his phone contract was with, the syst... See more
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Great customer service, very straight forward and helpful. Tomas helped me buy a new phone and explained it clearly.
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Tomas was amazing fixed my phone in 2 mins great service staff amazing and would recommend all day long Big thank you
Company replied
Olivia at Three in Macclesfield 3 today was utterly charming and helpful about rescuing my phone from a clean-up virus. She really made my day with her calm and professional approach. Vielen Da... See more
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Company details
About Three UK - 3Store Macclesfield
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
27/29 Market Place, SK10 1DY, Macclesfield, Midlands, United Kingdom
- 01625440497
4.8
Excellent
58 reviews
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Very helpful
Very helpful. Olivia and Amy helped get my new phone set up and even helped to add some new contacts for me thanks
17 June 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Boom 💥 Ronald, we are glad Olivia, Amy, and our team provided such steady support to complete your new device setup and ensure your contact list was carefully transferred 🚀 -Arvind
Pleasant friendly assistant who…
Pleasant friendly assistant who explained details of my new phone.
Altogether a sressful situation for me ( I don't always understand the technogly) made easy
Well done Olivia.
17 June 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Hi Susan! 😊
We're so glad Olivia made things easy for you and helped explain your new phone.
Tech can feel stressful sometimes, but it’s great to hear she turned it into a smooth moment.
Thanks for sharing your lovely feedback with us! -Kashish
I was welcomed with a smile and…
I was welcomed with a smile and acknowledged.
The young lady who had just started with the company was friendly and professional and went to get her colleague Matt to help
Matt was extremely helpful and patient. Taking time to find the best phone for our requirements and the best deal.
My expectations were super exceeded
30 May 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Thank you, Carole 😊 for such an uplifting review. The team gave a lovely warm welcome, and Matt showed stellar dedication to find the ideal phone and contract plan that surpassed all expectations. Wishing you joy and smiles ahead ❤️ -Arvind
Really good service
Really good service. Stephen was a great help and was able to guide me in making a very suitable phone choice for my specific needs. I was very happy with my visit to the 3 shop in Macclesfield.
27 May 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Hi Sarah. Thank you so much for taking the time to share this, as it is fantastic to hear that Stephen at our Macclesfield store provided such brilliant guidance to help find the ideal phone for your needs. -Shivam
I had a great time at the Three Store…
I had a great time at the Three Store in Macclesfield the other day. Amy and Olivia were both fantastic and helped me get my new phone sorted out with no issues at all, with a fantastic trade in deal. Great service, really friendly, highly recommend! Never thought I'd switch back from apple to android but turned out to be a no brainer.
9 May 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Hey William, we’re thrilled Amy and Olivia gave you such a smooth experience at the Macclesfield branch from setting up your new device to helping you feel confident moving to Android. Thanks for the 5⭐ review. -Maryalex
I have been a customer for nearly 10…
I have been a customer for nearly 10 years and staff are superb -this time the charming Amy ! Nothing too much trouble in helping a techno phobe keep his business up and running great service lovely genuine people . Tim Sumner
13 May 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
We really appreciate your loyalty, Tim. Amy loved supporting you and making things easy during your visit. Wishing you smooth, happy moments ahead!😊 -Ayesha
Thank you so much guys always love…
Thank you so much guys always love coming into three. You made it easy to update my details.
13 May 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Hey John, that’s awesome! That’s what we like to hear. Thank you for your feedback. -Neha
The staff were great and very helpful…
The staff were great and very helpful highly recommended thanks Olivia
12 May 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Michael! It’s great to hear that Mike and the team made the whole process feel effortless and ensured such a seamless experience. -Afaq
Very good very good very good
12 May 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Thank you for your fabulous review, Robert! 🌟 We’re really glad to hear everything went so well. -Veronica
Excellent experience thanks
8 May 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
We’re really glad to hear our team gave you such great support, Harry. We want every customer to feel this happy with our service. 🌺 -Ayesha
I went in to the three store today my…
I went in to the three store today my phone stopped working i honestly thought it was broke until I went into the shop and the 2 girls solved it in within 5 minutes very good definitely recommend them
5 May 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
From problem to peace of mind, we’re thrilled our team could sort things out for you. We appreciate you sharing your experience, Michael! -Ashifa
Happy customer
Have used this company before and always get exceptional service in Macclesfield branch. Dale was our rep in store, was very pleasant, and very knowledgeable. Really is an asset to the business. Signed up for new broadband package, so fab experience all round
29 April 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
That’s fantastic to hear, Gill! 🌟 We’re so glad Dale and the team provided excellent support, leaving you delighted with your new broadband plan. -Maryalex
Thank you
Olivia who dealt with my issue in store is always so helpful and made something i was struggling with, so much easier to deal with. Thank you Olivia.
24 April 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Bravo, Caz! 🎊 We’re delighted to hear that Olivia made your experience truly remarkable. Thank you for sharing such an outstanding ⭐⭐⭐⭐⭐ -Kashish
Unlocking my phone
I was unable to unlock my phone so I went into store after 7 days of being without my phone, and the team in Three recognised the problem and resolved it for me. Life savers, thanks so much!
23 April 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Hi James, thank you for sharing it! Being without your phone for a week must have been tough, so it’s great to hear the team quickly identified the issue and got you connected again. 😇 -Prabhjeet
I had an outstanding experience with…
I had an outstanding experience with Olivia from the customer service team at Three in Macclesfield. She was incredibly professional, patient, and genuinely helpful from start to finish. Olivia took the time to fully understand my issue and explained everything clearly, making the whole process smooth and stress-free.
18 April 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Nasim, this is wonderful to read. We’re so glad Olivia was able to support you with such care and patience. Knowing she made the whole process smooth and easy really makes our day. -Ayesha
Olivia was amazing thank you so much
Olivia was amazing thank you so much
16 April 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Hi Helen! We are delighted Olivia delivered stellar service; your appreciation is valued. -Kishan
Great customer service
Great customer service .dale was amazing .very helpful . Made this experience very easy. 10/10
10 April 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Superb, Abigail! It’s wonderful to hear Dale gave you such helpful support and made the whole process feel simple and smooth. Knowing the experience stood out so positively really shows the care you received. 🥰 -Prabhjeet
Great service
Great service. I visited the Macclesfield store where Amy helped me with my phone problems. She also upgraded my plan and got me onto a better deal. Would highly recommend
1 April 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Hi Dave, thanks for sharing your experience. It’s great to hear that you received such helpful service at our Macclesfield store and that Amy was able to get your phone sorted while finding you a better deal. We really appreciate the recommendation and are glad we could help. Thanks for choosing us. -Kishan
Amazing experience
I purchased a new phone and got it all set up. Amazing friendly service. Much appreciated, thank you.
23 March 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Thank you so much, Geoffrey! We’re delighted to hear you had an amazing experience getting your new phone set up. ☺️ -Ayesha
Great service from Macclesfield store
Great service from Macclesfield store. Always help me out with any issues
19 March 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Hey Les, it’s fantastic to hear that our team made your visit to our Macclesfield store so seamless. Your feedback means a lot to us, and we’re thrilled they left such a positive impression. 🥰 -Kashish
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