Olivia made the experience really easy. I am a support worker supporting an elderly gentleman to set up WiFi and we previously went to the o2 shop as this is who his phone contract was with, the syst... See more
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Great customer service, very straight forward and helpful. Tomas helped me buy a new phone and explained it clearly.
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Tomas was amazing fixed my phone in 2 mins great service staff amazing and would recommend all day long Big thank you
Company replied
Olivia at Three in Macclesfield 3 today was utterly charming and helpful about rescuing my phone from a clean-up virus. She really made my day with her calm and professional approach. Vielen Da... See more
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Company details
About Three UK - 3Store Macclesfield
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
27/29 Market Place, SK10 1DY, Macclesfield, Midlands, United Kingdom
- 01625440497
4.8
Excellent
58 reviews
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Great experiance ive asked 4 diffrenf…
Great experiance ive asked 4 diffrenf pwople to solve this issue and olivia solved it thank you
21 September 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Hey Peter, we're glad to hear Olivia was able to get things resolved for you after you'd been seeking assistance elsewhere. It's great to know her support helped bring the issue to a successful outcome. Thank you for the feedback. 😊💚
-Three Social Media Team.
Tomas was amazing fixed my phone in 2…
Tomas was amazing fixed my phone in 2 mins great service staff amazing and would recommend all day long
Big thank you
20 September 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Hi Elizabeth, thanks for taking the time to leave a review. We're delighted to hear Tomas was able to get everything sorted so quickly and make your visit such a positive experience.— Three Social Media Team
Great customer service
Great customer service, very straight forward and helpful. Tomas helped me buy a new phone and explained it clearly.
18 September 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Thanks so much, Mabun! 🎉 We’re so happy Tomas could help you get exactly what you wanted. Enjoy your day, you’re awesome! ♥️ — Three Social Media Team
I had some amazing customer service…
I had some amazing customer service from this young gentleman called Tomas, he explained everything in detail to me and gave me and my wife great customer service, thank you.
12 September 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
That's impressive 🎯 Chandran. We're delighted Tomas took the time to explain everything so clearly and provided such attentive support for both you and your wife 💫
- Three Social Media Team
Olivia made the experience really easy
Olivia made the experience really easy. I am a support worker supporting an elderly gentleman to set up WiFi and we previously went to the o2 shop as this is who his phone contract was with, the system didn't work and staff were not great when we went back. Coming to 3, we explained everything to Olivia she set the system who and showed the gentleman the way to use it and wrote down the password so it was larger and easier to read when he got home.
Service was great
11 September 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Hi Jamie, this absolutely made our day. Olivia did a fantastic job of making sure the gentleman left our store feeling confident and independent, especially with that thoughtful touch of writing the password out in a larger font. – Three Social Media Team
Reply from Three UK - 3Store Macclesfield
Hello Win, we’re thrilled the team provided the support you needed. Thank you for sharing your experience. - Three Social Media Team
Great experience in store with Matt
Great experience in store with Matt, 5 stars!
14 August 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Hi Jayne. Thank you for sharing your experience. We are thrilled to hear that Matt looked after you so well during your recent visit and provided top-tier support.— Three Social Media Team
Very helpful staff
Very helpful staff, got me a good deal on an I phone 16. Explained everything, efficient and quick service.
11 August 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Lovely to hear this, Susan. We’re thrilled the team consistently gives you a smooth and positive experience. Thank you for sharing this brilliant 5⭐ review.
— Three Social Media Team
Went in with a Google issue fixed my…
Went in with a Google issue fixed my phone thanks. Very helpful
4 August 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Your shout-out is WOW 🎯 Alan. Delighted to know the Google issue was put right and your phone is up and running again 💙
- Three Social Media Team
Olivia at Three in Macclesfield 3 today…
Olivia at Three in Macclesfield 3 today was utterly charming and helpful about rescuing my phone from a clean-up virus.
She really made my day with her calm and professional approach.
Vielen Dank!
Janine
28 July 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Hi Janine, thank you for sharing your experience. We’re delighted to hear Olivia in our Macclesfield store was able to sort out the issue with your phone so calmly and professionally.
– Three Social Media Team
Excellent service
Matt was really helpful and made changing my phone and package so easy. Everything was explained in a very straightforward way, checking my understanding. There was no pressure whatsoever, and I'm delighted with the service I received.
18 July 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Lovely, Emma! We absolutely love hearing this. We’re so glad you received the best support from Matt, and we can’t wait to welcome you back soon! 😉 — Three Social Media Team
Amy was awesome from start to finish…
Amy was awesome from start to finish and couldnt be more helpfull. Did all the transfering & set up of my new phone perfectly. Would highly recommend! Thanks Amy!
11 July 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Hi Bracegirdle, we’re pleased to hear Jibraan provided such helpful support and took the time to understand your needs. It’s wonderful to know you left with a deal that suited you.
— Three Social Media Team
Avoid Vodafone Grosvenor
Much better than my experience with Vodafone grosvenor, Staff at 3 the branch were absolutely amazing. Im a long time user of 3 and the merger has caused me so many problems at the Vodafone store! So i highly recommend the staff at the 3 branch! Pete
6 July 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Love hearing this, Peter! Our Three store team will be thrilled to know they made such a difference. Thanks for recommending us! – Three Social Media Team
Extremely really kind and helpful
2 July 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Thank you for sharing your feedback, Karen. We’re pleased to hear your visit went smoothly and you felt well supported throughout. Three Social Media Team
Reply from Three UK - 3Store Macclesfield
Thanks for your review. It’s great to hear the team has been there for you whenever you’ve needed support with your phone. We really appreciate you sharing your experience.
— VodafoneThree Social Media Team
Great experience in Three today
Great experience in Three today. Olivia made excellent recommendations and could not have been more professional and helpful. She even helped me transfer all my data across to my new phone. Could not recommend highly enough.
24 June 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Hey Hazel, thank you for the 5⭐ review. We're thrilled to know Olivia made your experience seamless and joyful. We truly appreciate your recommendation! - Three Social Media Team.
Really nice freindly and super…
Really nice freindly and super knowledgable service. I am super happy with the service and the new phone.
22 June 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Hi Miss Burrows, it is fantastic to hear that you are super happy with your new phone and that you received such a friendly, knowledgeable service from our team. Thank you so much for sharing your wonderful feedback! -Kishan
New Phone
The staff at Macclesfield were absolutely great. Lots of advice. Friendly and didnt make me feel stupid at the age of 75. They also sorted out a problem and rectified a bill we had being paying for several years.
0livia and Matt. 15 out of 10 today.
Thank you.
19 June 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Hi Jean, thank you for sharing your experience! We love hearing that the Macclesfield team provided such great, friendly advice and successfully sorted out your bill. Your feedback for Olivia and Matt means a lot to us. -Kishan
My experience at the 3 mobile shop in…
My experience at the 3 mobile shop in Macclesfield today.
With Olivia was Amazing. I feel so happy
17 June 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
That’s fantastic to hear, Suzy! We’re glad Olivia made sure everything went smoothly for you at our Macclesfield branch. Thanks for sharing your experience. 😊 -Veronica
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