Matt was really helpful and made changing my phone and package so easy. Everything was explained in a very straightforward way, checking my understanding. There was no pressure whatsoever, and I'm de... See more
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Much better than my experience with Vodafone grosvenor, Staff at 3 the branch were absolutely amazing. Im a long time user of 3 and the merger has caused me so many problems at the Vodafone store! So... See more
Company replied
Great experience in Three today. Olivia made excellent recommendations and could not have been more professional and helpful. She even helped me transfer all my data across to my new phone. Could not... See more
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The staff at Macclesfield were absolutely great. Lots of advice. Friendly and didnt make me feel stupid at the age of 75. They also sorted out a problem and rectified a bill we had being paying for... See more
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Company details
About Three UK - 3Store Macclesfield
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
27/29 Market Place, SK10 1DY, Macclesfield, Midlands, United Kingdom
- 01625440497
4.8
Excellent
47 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Excellent service
Matt was really helpful and made changing my phone and package so easy. Everything was explained in a very straightforward way, checking my understanding. There was no pressure whatsoever, and I'm delighted with the service I received.
18 July 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Lovely, Emma! We absolutely love hearing this. We’re so glad you received the best support from Matt, and we can’t wait to welcome you back soon! 😉 — Three Social Media Team
Amy was awesome from start to finish…
Amy was awesome from start to finish and couldnt be more helpfull. Did all the transfering & set up of my new phone perfectly. Would highly recommend! Thanks Amy!
11 July 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Hi Bracegirdle, we’re pleased to hear Jibraan provided such helpful support and took the time to understand your needs. It’s wonderful to know you left with a deal that suited you.
— Three Social Media Team
Avoid Vodafone Grosvenor
Much better than my experience with Vodafone grosvenor, Staff at 3 the branch were absolutely amazing. Im a long time user of 3 and the merger has caused me so many problems at the Vodafone store! So i highly recommend the staff at the 3 branch! Pete
6 July 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Love hearing this, Peter! Our Three store team will be thrilled to know they made such a difference. Thanks for recommending us! – Three Social Media Team
Extremely really kind and helpful
2 July 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Thank you for sharing your feedback, Karen. We’re pleased to hear your visit went smoothly and you felt well supported throughout. Three Social Media Team
Reply from Three UK - 3Store Macclesfield
Thanks for your review. It’s great to hear the team has been there for you whenever you’ve needed support with your phone. We really appreciate you sharing your experience.
— VodafoneThree Social Media Team
Great experience in Three today
Great experience in Three today. Olivia made excellent recommendations and could not have been more professional and helpful. She even helped me transfer all my data across to my new phone. Could not recommend highly enough.
24 June 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Hey Hazel, thank you for the 5⭐ review. We're thrilled to know Olivia made your experience seamless and joyful. We truly appreciate your recommendation! - Three Social Media Team.
Really nice freindly and super…
Really nice freindly and super knowledgable service. I am super happy with the service and the new phone.
22 June 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Hi Miss Burrows, it is fantastic to hear that you are super happy with your new phone and that you received such a friendly, knowledgeable service from our team. Thank you so much for sharing your wonderful feedback! -Kishan
New Phone
The staff at Macclesfield were absolutely great. Lots of advice. Friendly and didnt make me feel stupid at the age of 75. They also sorted out a problem and rectified a bill we had being paying for several years.
0livia and Matt. 15 out of 10 today.
Thank you.
19 June 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Hi Jean, thank you for sharing your experience! We love hearing that the Macclesfield team provided such great, friendly advice and successfully sorted out your bill. Your feedback for Olivia and Matt means a lot to us. -Kishan
My experience at the 3 mobile shop in…
My experience at the 3 mobile shop in Macclesfield today.
With Olivia was Amazing. I feel so happy
17 June 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
That’s fantastic to hear, Suzy! We’re glad Olivia made sure everything went smoothly for you at our Macclesfield branch. Thanks for sharing your experience. 😊 -Veronica
Very helpful
Very helpful. Olivia and Amy helped get my new phone set up and even helped to add some new contacts for me thanks
17 June 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Boom 💥 Ronald, we are glad Olivia, Amy, and our team provided such steady support to complete your new device setup and ensure your contact list was carefully transferred 🚀 -Arvind
Pleasant friendly assistant who…
Pleasant friendly assistant who explained details of my new phone.
Altogether a sressful situation for me ( I don't always understand the technogly) made easy
Well done Olivia.
17 June 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Hi Susan! 😊
We're so glad Olivia made things easy for you and helped explain your new phone.
Tech can feel stressful sometimes, but it’s great to hear she turned it into a smooth moment.
Thanks for sharing your lovely feedback with us! -Kashish
I was welcomed with a smile and…
I was welcomed with a smile and acknowledged.
The young lady who had just started with the company was friendly and professional and went to get her colleague Matt to help
Matt was extremely helpful and patient. Taking time to find the best phone for our requirements and the best deal.
My expectations were super exceeded
30 May 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Thank you, Carole 😊 for such an uplifting review. The team gave a lovely warm welcome, and Matt showed stellar dedication to find the ideal phone and contract plan that surpassed all expectations. Wishing you joy and smiles ahead ❤️ -Arvind
Really good service
Really good service. Stephen was a great help and was able to guide me in making a very suitable phone choice for my specific needs. I was very happy with my visit to the 3 shop in Macclesfield.
27 May 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Hi Sarah. Thank you so much for taking the time to share this, as it is fantastic to hear that Stephen at our Macclesfield store provided such brilliant guidance to help find the ideal phone for your needs. -Shivam
I had a great time at the Three Store…
I had a great time at the Three Store in Macclesfield the other day. Amy and Olivia were both fantastic and helped me get my new phone sorted out with no issues at all, with a fantastic trade in deal. Great service, really friendly, highly recommend! Never thought I'd switch back from apple to android but turned out to be a no brainer.
9 May 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Hey William, we’re thrilled Amy and Olivia gave you such a smooth experience at the Macclesfield branch from setting up your new device to helping you feel confident moving to Android. Thanks for the 5⭐ review. -Maryalex
I have been a customer for nearly 10…
I have been a customer for nearly 10 years and staff are superb -this time the charming Amy ! Nothing too much trouble in helping a techno phobe keep his business up and running great service lovely genuine people . Tim Sumner
13 May 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
We really appreciate your loyalty, Tim. Amy loved supporting you and making things easy during your visit. Wishing you smooth, happy moments ahead!😊 -Ayesha
Thank you so much guys always love…
Thank you so much guys always love coming into three. You made it easy to update my details.
13 May 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Hey John, that’s awesome! That’s what we like to hear. Thank you for your feedback. -Neha
The staff were great and very helpful…
The staff were great and very helpful highly recommended thanks Olivia
12 May 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Michael! It’s great to hear that Mike and the team made the whole process feel effortless and ensured such a seamless experience. -Afaq
Very good very good very good
12 May 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Thank you for your fabulous review, Robert! 🌟 We’re really glad to hear everything went so well. -Veronica
Excellent experience thanks
8 May 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
We’re really glad to hear our team gave you such great support, Harry. We want every customer to feel this happy with our service. 🌺 -Ayesha
I went in to the three store today my…
I went in to the three store today my phone stopped working i honestly thought it was broke until I went into the shop and the 2 girls solved it in within 5 minutes very good definitely recommend them
5 May 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
From problem to peace of mind, we’re thrilled our team could sort things out for you. We appreciate you sharing your experience, Michael! -Ashifa
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