Very helpful and advised on changing our phone and 2 SIM cards. Great that we can now use our phones abroad without buying extra SIM cards. Brilliant customer service, very friendly.
Company replied
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See what reviewers are saying
Adil was really helpful, customer service was a struggle and he managed to support me and went through everything. If your customer service was just as effective as Adil that would have saved me a gre... See more
Company replied
Came today to upgrade my broadband as my contract was running out. Shah at the store was very helpful and gave me a brilliant deal and managed to sort everything out for me under 15 minutes. Amazing c... See more
Company replied
Lovely customer service by adil Found the best deal for us for our contract going down by 5 pounds Recommend him to many other customers Top tier worker Working hard for us customers
Company replied
Company details
About Three UK - 3Store Halifax
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
12 Woolshops, HX1 1RU, Halifax, Midlands, United Kingdom
- 01422320912
4.9
Excellent
213 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Experience was good
Experience was good, Adil was very helpful and knowledgeable
17 December 2025
Unprompted review
Reply from Three UK - 3Store Halifax
Hi Haigh, Thank you so much for the 5 ⭐ review! It’s great to hear that Adil was able to support you and make your experience a positive one. We really appreciate you taking the time to share your feedback with us. -Kishan
Very happy very helpful has I am 84 I…
Very happy very helpful has I am 84 I cannot do it myself, young man was really helpful.
11 December 2025
Unprompted review
Reply from Three UK - 3Store Halifax
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Adil was really helpful
11 December 2025
Unprompted review
Reply from Three UK - 3Store Halifax
Thank you for this 5 ⭐ review, Viqar. We're glad that Adil made everything easier for you, and we truly appreciate you taking a moment to share your feedback with us. -Prabhjeet
fantastic service by adil really easy…
fantastic service by adil really easy to work with
6 December 2025
Unprompted review
Reply from Three UK - 3Store Halifax
Hey.
Thanks! Your review is really appreciated. -Pete
Service was quick and easy
Service was quick and easy, was seen by the manager Shah and he ended saving money for me
5 December 2025
Unprompted review
Reply from Three UK - 3Store Halifax
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Shah was super helpful and really…
Shah was super helpful and really informative - excellent customer service!
4 December 2025
Unprompted review
Reply from Three UK - 3Store Halifax
Thanks for your feedback, Grace, and it's lovely to hear that you enjoyed great customer service from Shah. We appreciate you taking the time to share this with us. -Michael
Reply from Three UK - 3Store Halifax
Thanks for your feedback, Shannon, and it's lovely to hear that you enjoyed great customer service. We appreciate you taking the time to share this with us. -Michael
Adil was welcoming
Adil was welcoming, informative, polite and took time to show me how best yo use my appliance.
He is an absolute treasure to your company.
4 December 2025
Unprompted review
Reply from Three UK - 3Store Halifax
This is what we like to hear, Anna. Thanks for the 5⭐ review! Great work Adil 🎉 -Jade
Great service fro the store in Halifax
Great service fro the store in Halifax
3 December 2025
Unprompted review
Reply from Three UK - 3Store Halifax
Hi Patty, this is what we love hearing from our customers! Thanks so much for letting us know, we'll be passing on your feedback, -John
Shah
Shah, the gentleman looking after us today was incredibly helpful and knowledgeable.
10/10
2 December 2025
Unprompted review
Reply from Three UK - 3Store Halifax
That's terrific, Katharina. We're glad you were in good hands with Shah :) -Scott
Shah was great
Shah was very helpful in store helped me find a awesome too, definitely would recommend more customers to him
30 November 2025
Unprompted review
Reply from Three UK - 3Store Halifax
Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
Great service from Advil and Mobin
Great service from Advil and Mobin. Merry Christmas
29 November 2025
Unprompted review
Reply from Three UK - 3Store Halifax
Hi there.
Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete
Excellent service by Adil!
28 November 2025
Unprompted review
Reply from Three UK - 3Store Halifax
Fantastic, Barbara :) We're delighted that you had a great conversation with Adil -Scott
Hi thanks this staff shah very good to…
Hi thanks this staff shah very good to speak and learning thanks
26 November 2025
Unprompted review
Reply from Three UK - 3Store Halifax
Thanks for your feedback, Saeed, and it's lovely to hear that you enjoyed great customer service. We appreciate you taking the time to share this with us. -Michael
Just very accomodating and helpful.
22 November 2025
Unprompted review
Reply from Three UK - 3Store Halifax
Hi there.
Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete
Very welcoming experience and very…
Very welcoming experience and very informative, would recommend for anyone who’s having phone trouble
22 November 2025
Unprompted review
Reply from Three UK - 3Store Halifax
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Helpful staff
Adil was very helpful setting up new phone and iPad and transferring all info from the old phone nothing was too much for him
21 November 2025
Unprompted review
Reply from Three UK - 3Store Halifax
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Excellent service and very polite
Excellent service and very polite. Spoke to Mobin in store.
21 November 2025
Unprompted review
Reply from Three UK - 3Store Halifax
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Adil was very helpful
Adil was very helpful. He set-up my new Mifi devices and could not more professional Great guy.
19 November 2025
Unprompted review
Reply from Three UK - 3Store Halifax
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Great experience in store!
Great experience in store so much easier than online. Online was so confusing so the help of the staff in the store was so good! Thanks again 🙂
16 November 2025
Unprompted review
Reply from Three UK - 3Store Halifax
That's brilliant, Natalie, we're glad that the store could help you out of a muddle. We're sorry there was any confusion but are very glad you got it all straightened out :) -Scott
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