Absolutely amazing service. Popped in with a question and got a full review with Siaysha who was so helpful and patient and even ended up saving me money. Something I normally dread was turned into su... See more
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⭐⭐⭐⭐⭐ Absolutely fantastic customer service from Siaysha from start to finish. I’m currently upgrading my contract with Three, and the member of staff who helped me was brilliant throughout t... See more
Company replied
Really impressed with the service and couldn’t be happier with the deal I ended up with. I was helped by a gentleman named Nasim. From his first greeting I knew he was a wam soul. His patience knew no... See more
Company replied
Siaysha served me today and was great experience it was updating my phone. She explained everything clearly including price, warranty and any extras she’s offered. Once I was set up Siaysha phoned cus... See more
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Company details
About Three UK - 3Store Gateshead Metro Centre
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
13 Cameron Walk, Metro Centre, NE11 9YR, Gateshead, North, United Kingdom
- 01914608825
4.9
Excellent
205 reviews
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Reply from Three UK - 3Store Gateshead Metro Centre
Meena, brilliant feedback. Jake will be smiling knowing he delivered exactly the support you were looking for. Thanks for leaving this sweet 5⭐. -Ayesha
Great service
7 April 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Thanks a ton! 🎉 We’re so glad everything went perfectly with us, and we can’t wait to welcome you back again! 🥰 -Kashish
Excellent service.Terry was great and…
Excellent service.Terry was great and has sorted me a great deal well pleased. Thank you. Happy customer
7 April 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Doreen, thank you so much for sharing this. It’s wonderful to know that Terry took great care of you and helped you find the right option. -Afaq
Terry was fantastic
Terry was fantastic, service was excellent. Could not fault him. 5 stars
26 March 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Thank you, Michelle, for sharing your feedback! We’re delighted to hear Terry gave you such excellent service and made everything run smoothly. 😇 -Prabhjeet
Terry was a very helpful and…
Terry was a very helpful and knowledgeable advisor
20 March 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Emma, we’re thrilled Terry delivered exceptional service! Thank you for taking the time to leave us a 5⭐ review. -Neha
Really great service by terry
Really great service by terry, sorted my phone out and even transfered all of my old photos over to my new device. Happy customer and highly recommended
12 March 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Thank you, Robert! 🌟 Terry truly went above and beyond for you, making sure your new phone was set up perfectly and your memories moved over safely. It’s fantastic to hear how smoothly everything was handled. -Manavata
Terrys service was excellent today
Terrys service was excellent today, he has provided us with great information and a cheaper broadband over all. Very happy
12 March 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Anna! 🎉 It’s fantastic to hear Terry provided you with the best service possible. Thank you so much for the 5⭐ review! 😊 -Ayesha
Kelly the Assistant Manager
Kelly the Assistant Manager, was brilliant. She was so helpful and knowledgeable. Made upgrading my phone and Broadband very easy. Will definitely be recommending this store and 3 to all my friends and family.
10 March 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Thank you for sharing this fantastic feedback! It’s great to hear that the support you received from Kelly made your upgrade experience a positive one. Can’t wait to welcome you back again. -Afaq
Terry was totally amazing
Terry was totally amazing, he is mega helpful and would definitely recommend, thank you so much
10 March 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Katie, thank you for sharing your experience. It’s great to hear that Terry made everything seamless and provided such attentive support. -Afaq
Amazing service from Jake
Amazing service from Jake, listen to what I needed and was patient with me. Can’t thank him enough.
27 February 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Alex, it’s wonderful to hear how well Jake supported you. His patience and attention to your needs clearly made a real difference, and we’re delighted your experience felt so smooth and reassuring. -Manavata
Good customer service by Terry
Good customer service by Terry. I will highly recommend him to new customers.
21 February 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Brilliant customer service
Brilliant customer service and run down of what offers we were eligible for. Even providing further advice for us to redeem the offer for when we're back from holiday, great customer service
19 February 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Ikonkar, it’s wonderful to hear that everything was explained so clearly and that you were guided toward the options that suited you best. It’s great that you were also set up with helpful next steps for when you return from your trip. Have an amazing day! -Afaq
Terry was brilliant and ensured I got…
Terry was brilliant and ensured I got the best deal possible on my new handset.
He was very personable and made my experience in store easy and enjoyable.
Thanks Terry!
18 February 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Thank you, Sofi, for such a lovely review! We’re delighted to hear that Terry made your visit enjoyable, guiding you with care and ensuring you found the right handset deal with ease. ☺️ -Prabhjeet
I was helped by a lovely lad called…
I was helped by a lovely lad called Jake at the Metro Centre Branch at the weekend, after my son demolished his phone. He was very knowledgeable & made the whole process of sorting a replacement so quick & easy. Thank you so much! 5 star customer service.
15 February 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Thank you for sharing this, Wendy. It’s amazing to hear how smoothly everything was handled and how brilliantly Jake supported you during a stressful moment. We’re thrilled he turned the situation around for you and made the whole experience feel effortless. -Manavata
5 * SERVICE
Fantastic service and very good fraud protection today.
Staff couldn't have been more helpful or patient. Got me a fab deal!
13 February 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Claire, your message reflects the high standards the team strives for every day. It’s wonderful to know they stood by you every step of the way and secured a great result. -Manavata
I went to 3 shop as my phone completely…
I went to 3 shop as my phone completely blocked the staff Kelly and Terry were amazing they sorted phone immediately they are a credit to your company
13 February 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Gillian, thank you for sharing such lovely feedback 🌟. We’re delighted to hear Kelly and Terry got everything sorted so quickly for you—it’s wonderful to know their support made such a difference 💙. -Shivam
I have been in to the store a few times…
I have been in to the store a few times after purchasing my samsung, the staff have been very helpful and I am very haply with the service. Thankyou.
12 February 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
We’re delighted you’ve had helpful visits and are happy with the service, Fred. Thank you for sharing this with us and for the 5⭐ review. -Ayesha
Extremely helpful staff
Extremely helpful staff, met our needs and made life really easy for us.
10/10
5 February 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Thank you so much for sharing this amazing feedback, Gurpreet. Our team is delighted to know we were able to support you smoothly and make everything feel effortless. Your perfect rating truly means a great deal to us. -Manavata
Very good help from nasim
Very good help from nasim. He sold me the phone and set it up for me and put the case and screen protector on for me.
4 February 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Sami, thank you for sharing this. It’s brilliant to hear Nasim made everything clear and helped you get set up with your new phone. We hope you have a wonderful day! 😊 -Neha
Reply from Three UK - 3Store Gateshead Metro Centre
Hi there.
Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete
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