Absolutely amazing service. Popped in with a question and got a full review with Siaysha who was so helpful and patient and even ended up saving me money. Something I normally dread was turned into su... See more
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See what reviewers are saying
⭐⭐⭐⭐⭐ Absolutely fantastic customer service from Siaysha from start to finish. I’m currently upgrading my contract with Three, and the member of staff who helped me was brilliant throughout t... See more
Company replied
Really impressed with the service and couldn’t be happier with the deal I ended up with. I was helped by a gentleman named Nasim. From his first greeting I knew he was a wam soul. His patience knew no... See more
Company replied
Siaysha served me today and was great experience it was updating my phone. She explained everything clearly including price, warranty and any extras she’s offered. Once I was set up Siaysha phoned cus... See more
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Company details
About Three UK - 3Store Gateshead Metro Centre
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
13 Cameron Walk, Metro Centre, NE11 9YR, Gateshead, North, United Kingdom
- 01914608825
4.9
Excellent
205 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great customer service from Fahim
Great customer service from Fahim, a truly memorable experience
11 May 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Ashrafur, we’re glad to hear that Fahim provided a positive experience and was able to assist you. Your feedback means a lot to us. -Afaq
Easy and helpful advice
Want to leave a note thanking Fahim for helping me understand the different options and explaining things to me really nice and clearly, great chap!
13 May 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Thank you for your wonderful feedback! We’re so glad Fahim provided such outstanding support. 🌟 -Veronica
Was struggling to decide on what phone…
Was struggling to decide on what phone to get, the adviser Fahim, put me at ease and sorted out a great deal for me, Thank you
12 May 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Mohammad, thank you for the incredible ⭐⭐⭐⭐⭐ review. We're delighted that Fahim provided such great support and helped you with your new device. Enjoy your new device 😊 -Maryalex
Terry helped me today
Terry helped me today. I now have a great deal and he was very helpfull amd plesant.
12 May 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi there, it is wonderful to hear that Terry provided such a pleasant experience today. We are glad you walked away with a favorable plan and felt well supported during your visit. -Kishan
Our experience was extremely good…
Our experience was extremely good Siaysha was exceptionally good at explaining and sorting things out
12 May 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Thank you for taking the time to share your experience, Ann! We're delighted to hear that Siaysha made everything straightforward and supported you so well. Wishing you an amazing day ahead. -Afaq
Siaysha was very friendly and helpful…
Siaysha was very friendly and helpful today.
I was offered a better deal than I was expecting.
I subscribed to mobile broadband and 2 unlimited sim cards.
12 May 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Michael, it’s great to hear how well you were supported today. Siaysha’s friendly approach and clear guidance clearly helped you find a deal that worked even better than expected. Thanks for sharing your experience. -Manavata
Fahim was amazing
Fahim was a pleasure to deal with. He answered all my questions and helped me pick the right phone and plan for me. Would highly recommend Fahim.
7 May 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Absolutely fabulous, Gavin! We’re glad Fahim was such a great help to you. Thank you for taking the time to leave us a 5⭐ review! -Veronica
Excellent personal service provided by…
Excellent personal service provided by Siaysha and Richard. Very knowledgeable, which ultimately led to an excellent deal.
This is the second visit, for different appliances, both of which were positive experiences.
Highly recommend.
7 May 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Pam. It’s wonderful to have you back with us! We're so pleased that Siaysha and Richard provided the expertise needed to find you another great deal, and we appreciate you choosing us again. -Kishan
Excellent customer service
Excellent customer service, very friendly and understanding. Got what I needed with no hassle and they were very kind. Siaysha is a credit to three.
2 May 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Nathan! We absolutely love hearing this. We’re really glad Siaysha has given you such excellent support throughout. Hope you have a wonderful day! 😊 -Neha
Jake was absolutely amazing and nothing…
Jake was absolutely amazing and nothing was too much trouble. He went above and beyond.
Thank you
1 May 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
That’s what great service looks like! Huge shout‑out to Jake he made your visit special, and even happier to know it meant so much to you, Jo. -Ashifa
Fahim was really helpful and sorting me…
Fahim was really helpful and sorting me out a new phone and sim really happy with deal and will be back with family too
28 April 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Such a smooth experience, Hikmat! Fahim’s attentive guidance with your phone and SIM choice, along with a deal you’re pleased with, reflects the kind of service that keeps families returning. -Manavata
Jake was an absolute help and made our…
Jake was an absolute help and made our experience very smooth and delightful. He was kind and patient, it was very appreciated!
23 April 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Thank you for sharing your experience with us, Mal. We’re really pleased to hear that Jake made everything smooth and easy for you. -Afaq
Absolutely fantastic so helpful and…
Absolutely fantastic so helpful and very informative.
21 April 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Absolutely loving this energy, Gemma 🙌
Happy to know the help you got made things easier. -Ayesha
excellent service
Fahim gave excellent in-store and after sales service, nothing was too much for him. Very professional and customer orientated.
19 April 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Creating smiles and delight is what we’re proud to bring to our customers every day, Lee. Fahim made it happen beautifully. We hope you have a wonderful day. -Ashifa
Siaysha was an absolute star thank you…
Siaysha was an absolute star thank you so much
21 April 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Love hearing this ✨ Karen, wonderful to know Siaysha added such a bright spark to your experience 😊 -Arvind
Had a great experience with Fahim
Had a great experience with Fahim. I'm happy with the level of communication that was provided. Much appreciated.
17 April 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Mahfouz, we’re thrilled that Fahim delivered exceptional service! Thank you for taking the time to leave us a 5⭐ review. -Neha
Excellent service From phil and fahim…
Excellent service From phil and fahim today sorting out my new contract
19 April 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Thanks for the great review, Adam! We’re thrilled to hear you got a new contract with fantastic support from Phil and Fahim 🎉. -Neha
Fahim offered a friendly and quick…
Fahim offered a friendly and quick service.
16 April 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
That's impressive, Jen. We're super happy to hear that Fahim gave you all the support you needed. Thank you for taking the time to leave an incredible 5 ⭐ review! -Prabhjeet
Terry was Perfect answering
Terry was Perfect answering, patient with experience
14 April 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hey Fahimeh, Terry truly rocked it! We’re overjoyed that the fabulous support made your visit unforgettable and earned a brilliant 5 ⭐ -Ashifa
Reply from Three UK - 3Store Gateshead Metro Centre
Thank you, Mohammad. We’re delighted to hear Terry made your visit truly outstanding. Your feedback means a lot to us. -Manavata
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