Really impressed with the service and couldn’t be happier with the deal I ended up with. I was helped by a gentleman named Nasim. From his first greeting I knew he was a wam soul. His patience knew no... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Siaysha served me today and was great experience it was updating my phone. She explained everything clearly including price, warranty and any extras she’s offered. Once I was set up Siaysha phoned cus... See more
Company replied
The metro centre store has always been my favourite and a lot of this is by the fluke chance that everytime i go to upgrade my phone is see the same staff memeber called Phil. He has always been ex... See more
Company replied
I visit the metro centre store today and spoke to Emmanuel. I wanted to move from a business account to a consumer account and he was very helpful and explained the whole process. I would recommend hi... See more
Company replied
Company details
About Three UK - 3Store Gateshead Metro Centre
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
13 Cameron Walk, Metro Centre, NE11 9YR, Gateshead, North, United Kingdom
- 01914608825
4.9
Excellent
169 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Bought a phone from 3 today and…
Bought a phone from 3 today and received the best ever advice from Terry, he even set the new phone up for us. Brilliant service and will definitely go back to 3 for phones. Thanks again Terry.
5 August 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Your shout-out is WOW 🎯 John. We're delighted Terry's advice hit the mark, and having your new phone ready to go made all the difference. It means a lot to know we'll be your choice again 💜
- Three Social Media Team
Excellent value and Nasim is a star 🌟
Really impressed with the service and couldn’t be happier with the deal I ended up with. I was helped by a gentleman named Nasim. From his first greeting I knew he was a wam soul. His patience knew no bounds and he explained everything carefully without coming across as condescending. I walked away with a new excellent valued sim deal and will be returning in the future for my mobile service.
4 August 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Thank you so much, Johnny. We’re delighted to hear how smoothly everything went and even more pleased that Nasim made such a positive impact on your visit. He has a gift for making people feel at ease, and your kind words will mean a lot to him. Enjoy your new SIM deal, and we look forward to welcoming you back whenever you need us again.
Great experience and Terry was…
Great experience and Terry was extremely helpful
4 August 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi there, thanks for the fantastic 5⭐ review. It’s wonderful to know Terry provided strong guidance and made everything straightforward for you. Your feedback means a lot.
— Three Social Media Team
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Margaret, it’s lovely to know Siaysha made a positive impression with their approach. We’re glad to hear your feedback. — Three Social Media Team
Siaysha was great with technical support
4 August 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
We appreciate your feedback, Chapman. It’s great to hear Siaysha provided helpful and knowledgeable support. Thank you for the wonderful 5⭐ review.
— Three Social Media Team
Very knowledgable and helpful with my…
Very knowledgable and helpful with my enquiry
3 August 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Nicola. We are delighted that our team delivered such informative and brilliant assistance with your query. Thank you so much for taking the time to share your positive experience.— Three Social Media Team
Emmanuel was very helpful today for…
Emmanuel was very helpful today for sorting my new contract out.
Great customer service
3 August 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
That’s brilliant, Solbella! We’re super happy to hear that Emmanuel gave you all the support you needed. We truly appreciate your feedback! 😊 – Three Social Media Team
Fahim was brilliant and the costumer…
Fahim was brilliant and the costumer service was outstanding
3 August 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Frankie, it’s fantastic to know Fahim created such a memorable experience and delivered a level of care that really stood out during your time with us. — Three Social Media Team
Every good experience fahim was very…
Every good experience fahim was very helpful and informative very kind
3 August 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi there 🎯 We’re pleased Fahim’s expert guidance and dedicated support earned such wonderful praise 🌼
- Three Social Media Team
Terry was very helpful
Terry was very helpful, friendly and knowledgeable helped a lot great service
3 August 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hey Jade! We're glad Terry got everything sorted perfectly for you. 🙌✨ Outstanding service all the way, we’re so glad you felt supported! See ya soon 🚀
Siaysha served me today and was great…
Siaysha served me today and was great experience it was updating my phone. She explained everything clearly including price, warranty and any extras she’s offered. Once I was set up Siaysha phoned customer service herself and changed my direct debit cards for me which made life easier for me. Definitely recommend!
2 August 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hey Sean, we’re delighted to hear that Siaysha made your phone update smooth and straightforward, and even went the extra mile to help update your direct debit details. Thank you so much for sharing your experience! 😊
-Three Social Media Team.
Emmanuel is very helpful and informative
Emmanuel is very helpful and informative
1 August 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Vipin, thanks for the brilliant 5⭐ review. We’re glad to know that Emmanuel delivered knowledgeable and strong support.
– Three Social Media Team
Terrys service was spot on thanks for…
Terrys service was spot on thanks for the service
1 August 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Your shout‑out is WOW 🎯 Roger. We’re overjoyed Terry’s dedicated support earned such fantastic feedback 🌟
- Three Social Media Team
Jake was really helpful
Jake was really helpful, got us a great deal and was lovely to deal with.
31 July 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Agnes, thanks for the amazing 5⭐ shoutout. We’re thrilled to hear that Jake delivered exceptional assistance and secured a deal that fits you perfectly without any hassle.
–Three Social Media Team
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Sophie, thank you so much for sharing your feedback. We’re really glad to hear your experience was smooth and supportive 😇 Your comments mean a lot to us.
Three Social Media Team
Great customer service from Emmanuel
Great customer service from Emmanuel. Thank you so much for sorting my Son’s new contract & phone. Will definitely be back!
31 July 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Ellis, we’re happy Emmanuel made the process smooth for your son’s new contract. Thank you so much for your 5 ⭐ review. - Three Social Media Team
I visit the metro centre store today…
I visit the metro centre store today and spoke to Emmanuel. I wanted to move from a business account to a consumer account and he was very helpful and explained the whole process. I would recommend him, thanks again
31 July 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Thanks for letting us know, Kate 🌟 We’re delighted Emmanuel supported you through the account change and made everything straightforward. Your feedback means a lot. 💙
Three Social Media Team
Very helpful and understanding because…
Very helpful and understanding because he was dealing with 2 phones and a nice lad also emanual
31 July 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Your shout‑out is WOW 🎯 Johnnie. We’re overjoyed Emanual’s attentive support handled every detail with care and earned such high praise 🌷
- Three Social Media Team
Fahim was great !
Fahim was great, guided me to pick the right contract for my needs and helped secure the phone I wanted which no one else had in stock. Brilliant service from him as always and thanks again, see you in 2 years time
21 July 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Your shout‑out is WOW 🎯 Syed. We’re overjoyed Fahim’s expert guidance helped secure the right contract and the device you had your heart set on, and it’s fantastic to know he continues to be your go to for support. We’ll be ready to welcome you back 🤝🌟
- Three Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.