Gurdas is a brilliant guy. Took plenty of time to get me the exact phone and deal that suited my fairly specific requirements. I've always had great service here, would recommend to anyone. Great stuf... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Brilliant service by Luke today. After having some issues with customer services he took his time to find me a great deal on a new phone, gave me a fantastic deal on my sim card and sorted me out with... See more
Company replied
Honestly amazing service by Bilal at the princes street store. I could not figure out what was wrong with my phone with the Internet and all the app pop ups. He fixed it in no time and upgraded my con... See more
Store manager Gurdas was excellent! Came in to upgrade phone was out of stock in Edinburgh but made sure he got one delivered to store for me and give me and my daughter a great deal! 10/10
Company replied
Company details
About Three UK - 3Store Edinburgh (City)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
74/75 Princes St, EH2 2DF, Edinburgh, North, United Kingdom
- 01312254748
4.8
Excellent
129 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff are very nice and smooth service…
Staff are very nice and smooth service and they are very friendly . Simarin helped me through the process.she is very sweet.
3 April 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Thanks for sharing this, Spandana 💫. It’s fantastic to know Simarin’s warmth and attentiveness helped you feel comfortable throughout the process. -Shivam
Had amazing service from simarin she…
Had amazing service from simarin she was awesome got me a great deal saved me money and explained everything clearly
3 April 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Beckyglitz, we really appreciate your feedback ✨. Simarin’s dedication and clarity clearly made your visit enjoyable and ensured you left with a fantastic deal. -Shivam
Absolutely wonderful staff
Absolutely wonderful staff. Cruz was absolutely brilliant with superb service and his manager also was very lovely. They made it so easy to change over much ancient tablet and helped to transfer all my data across which I was very anxious about before visiting.
3 April 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
We’re so glad to know you felt supported and guided toward the right choice. 🌟 Your appreciation means a lot, and it’s wonderful to hear that the care provided by Cruz and his manager made a difference for you. Thank you, Elizabeth! -Kashish
Excellent Service
Cruz the salesman was using his patience and time to explain the product and how it operates.
2 April 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hi Kimmy, we’re delighted Cruz was able to guide you through the details and ensure you felt confident with the product. -Shivam
the workers was so great and they…
the workers was so great and they explained every single detail we wanted to know
2 April 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Thank you so much for sharing this lovely feedback, Sadun. It’s fantastic to hear that the team made everything clear and ensured you felt fully informed throughout your visit. -Afaq
Reply from Three UK - 3Store Edinburgh (City)
Thanks so much, Louise! 🎉 We’re delighted that our team were able to assist you in exactly the way you needed. Wishing you a wonderful day! ☺️ -Kashish
Anare was super friendly and helpful
Anare was super friendly and helpful. New to the UK, so he was a great help!
1 April 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Thanks for the wonderful shout‑out, Sorcha! Anare’s commitment truly shone through, and we’re thrilled to hear everything was handled seamlessly. Feedback like yours keeps us smiling. -Ashifa
Manipulative
No service on my phone for 3 days, went in to the 3 shop on Princes Street Edinburgh where they were no help and treated me as if I was stupid (I'm 83) sold me broadband (which I was pressurised in to buying) but it wasn't until I was home with it I realised I wouldn't receive a signal with that either. I called 3 customer services who then put me through to technical services to find out it was a mast issue in the area, why the shop couldn't do this for me I dint know. I returned the broadband unit to the same store as there is a 14 day return policy but the shop assistant told me I couldn't bring the unit back until the 13th April! I went home and called my daughter who looked up the returns policy and it states 14 day return so she came with me to the store, there was a different assistant who cancelled my broadband contract, turns out it's the end of the financial year and told my mum to come back 13 days later so that the sale would look good on his behalf.
Disgusting service from 3 manipulating a pensioner and making her feel stupid, changing to ee because of this appalling treatment.,
31 March 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hello Lesley, we're sorry that your time in store didn't reflect the standard we aim to deliver. No one should feel dismissed or pressured when asking for help. We appreciate you taking the time to explain what happened, and we’re grateful your daughter was able to support you in getting the contract cancelled. We’ll make sure this feedback is passed on to the store and wish you all the best with your new network. -Afaq
Saved me money and sorted out my issues, thanks Sim!
Saved me money on a deal I wasn't using and sorted out the issue very quickly. Sim was very easy to work with!
31 March 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Great feedback, Brigette. It’s fantastic to hear Sim sorted things so efficiently and gave you a better deal. -Shivam
Came into upgrade and simarin was so…
Came into upgrade and simarin was so awesome gave me and my friend a brilliant business deal which met our needs and great value for money! Because of her excellent service we decided to stay with three and I will be recommending my friends and family to see her in store! Everything was simple and easy and stress free!!!
19 March 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Wow, thank you for the fantastic review! 🌟 We’re so glad Simarin made everything simple and easy for you both. It’s wonderful to hear you’ll be recommending us to your loved ones. -Veronica
Anare was very helpful in getting a…
Anare was very helpful in getting a good deal on my new phone
14 March 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Ross, we’re glad Anare helped you secure a good deal. Thank you for sharing your experience. -Suhaas
Especially came back in to see sim for…
Especially came back in to see sim for an upgrade and she sorted me out with a new phone amazing service one in a million!
13 March 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Anare is amazinggg
Anare is amazinggg! Helped me switch my sim card to three!
12 March 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hi Anup, we’re thrilled to hear this! 💙 Anare made the SIM setup smooth and hassle free. Thanks for sharing your experience! -Neha
Excellent service friendly, helpful and left with what I came in for
I was served quickly by Anare, listened too, given the various options and financial implications clearly and in a very friendly way, no hard sell.
I left with an exactly what I went in for a wee cost saving on another contract.
Great service
10 March 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Great service and big savings, now that’s what we call a perfect combo, Sam! Your words about Anare highlight how genuine expertise can transform an experience. You didn’t just walk away with a phone, you walked away with confidence, knowing it fits you perfectly. Wishing you a day as wonderful as your feedback made ours! -Ashifa
Great and quick service
Great and quick service
Great Customer service from Bilal
I would more then recommend him
10 March 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hi Ela, it's brilliant to hear that Bilal provided such quick and helpful service. We're glad you had a smooth experience and really appreciate you sharing the recommendation. Thanks for choosing us! -Kishan
Reply from Three UK - 3Store Edinburgh (City)
Hey Syed, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Reply from Three UK - 3Store Edinburgh (City)
Miguel, your experience is truly a gift. Thank you for taking the time to share your amazing feedback! -Ashifa
nice huy helped me find a good deal for…
nice huy helped me find a good deal for my sim and wifi
3 March 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Thank you, Abdelshakur! We’re delighted to hear about your experience. It’s wonderful that our colleague was able to guide you toward the right options and ensure you received the best value. -Manavata
Quick and simple experience
Went in to upgrade my phone contract and even though I didn’t have access to to my phone, Bilal was very helpful and cheerful throughout the process would recommend.
2 March 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hi Chris, it’s brilliant that Bilal’s upbeat attitude and efficient support made your recent plan update such a smooth and effortless process. -Kishan
Everything!!!
2 March 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Onyksowy, you've made us smile! 😊 Thank you for the amazing 5 ⭐ review. Wishing you a fantastic day! -Afaq
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.