Brilliant service by Luke today. After having some issues with customer services he took his time to find me a great deal on a new phone, gave me a fantastic deal on my sim card and sorted me out with... See more
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Hi, Sim at Edinburgh Princess St was very kind and helpful. I was reporting the death of my mother and she help me contact the correct team to process the update. I try to do this online beforehand... See more
Company replied
Gurdas is a brilliant guy. Took plenty of time to get me the exact phone and deal that suited my fairly specific requirements. I've always had great service here, would recommend to anyone. Great stuf... See more
Company replied
Brilliant service getting a new phone from Three. Bilal was very helpful and kind. He quickly got all my stuff from the old phone to the new, up and running without any hassle. Really happy, would hig... See more
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Company details
About Three UK - 3Store Edinburgh (City)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
74/75 Princes St, EH2 2DF, Edinburgh, North, United Kingdom
- 01312254748
4.8
Excellent
138 reviews
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Very helpful
Very helpful, persevered in sorting my issues successfully
5 October 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hey Dowie, you've just made our day. It's fantastic to hear the support was both helpful and persistent in getting everything resolved for you. Thanks for your lovely words.
Three Social Media Team
Bilal renewed my sim plan
Bilal renewed my sim plan. Nice, easy and simple. :)
4 October 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hey Mustafa, it's great to know that Bilal helped you update your SIM package, ensuring everything was handled efficiently and that you left feeling pleased with your experience. Thank you for taking the time to leave us a 5 ⭐⭐⭐⭐⭐ review!- Three Social Media Team
Excellent service from Bilal
Excellent service from Bilal. He was very helpful and polite Thank you!
2 October 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Dimitris, thank you for sharing your experience with us. We’re delighted to hear Bilal provided such amazing service. Here’s to many more happy moments ahead! 🥰 -Three Social Media Team
100 stars for Bilal
100 stars for Bilal. Helped me get new phone and setup. Very happy.
26 September 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Woohoo 🎉 Paul, Bilal's attentive support got everything sorted with your new phone and left you smiling. Your feedback speaks volumes 🌟
- Three Social Media Team
Aaron is very good 👍
22 September 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hi there! Thank you for your 5⭐ review, it’s great to hear Aaron took care of everything for you. We hope to see you again soon!
-Three Social Media Team
Brilliant service getting a new phone…
Brilliant service getting a new phone from Three. Bilal was very helpful and kind. He quickly got all my stuff from the old phone to the new, up and running without any hassle. Really happy, would highly recommend coming into store.
20 September 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Oh wow, Jason! Thank you for sharing your thoughts. We’re so glad Bilal could guide you along the way, and here’s to many more smiling moments together! 💗 — Three Social Media Team
Bilal was so great
Bilal was so great! He was kind, fun, and really helpful. He explained everything really clearly and was able to solve a bunch of problems at once and get me an awesome deal.
15 September 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hello Lia, we're pleased Bilal was able to assist with clear information and help you get a great deal. Thank you for your 5 ⭐ review. - Three Social Media Team
Great service from Store manager…
Great service from Store manager Gurdas. Upgraded my account and great experience and service instore.
15 September 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hi Vincenzo, thanks for the brilliant review. We're thrilled to hear that Gurdas delivered top tier assistance in upgrading your account and made the entire process smooth and hassle free.
– Three Social Media Team
Sim at three store in Princess street…
Sim at three store in Princess street is amazing. Got me a new roaming for a good price. Trust her.
15 September 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hey Ioannis, we're glad to hear the team at our Princes Street store was able to help you find an option that offered great value for your roaming needs. It's great to know the support you received left such a positive impression. Thank you for the feedback. 😊💚
-Three Social Media Team.
LUKE GAVE AMAZING CUSTOMER SERVICE.
LUKE GAVE AMAZING CUSTOMER SERVICE.
TOTALLY KNOWES HIS STUFF.
BEEN WITH 3 20 YEARS
GREAT .
7 September 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hello Fee, we’re glad Luke was able to assist and make your experience smooth. Thank you for the 5 ⭐ review. - Three Social Media Team
Honestly amazing service by Bilal at…
Honestly amazing service by Bilal at the princes street store. I could not figure out what was wrong with my phone with the Internet and all the app pop ups. He fixed it in no time and upgraded my contract and now my phone is fixed and I have more data as well. Will come back to only this store.
7 September 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
That's fantastic to hear! We're thrilled that Bilal at the Princes Street store was able to quickly resolve your phone's issues and enhance your plan. It's wonderful that you're now enjoying a fully functional phone with more data. We look forward to welcoming you back!
If you need help from us in the future you can contact us here - Customer Support Team on 333 from a Three phone, 0333 338 1001 from any other line, or via https://bit.ly/3C43TKN.
Three
Anare was the only one who could solve…
Anare was the only one who could solve my problem!
4 September 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hello James, we’re pleased Anare could assist and resolve things for you. Thank you for sharing your experience! - Three Social Media Team
Always great service
Gurdas is a brilliant guy. Took plenty of time to get me the exact phone and deal that suited my fairly specific requirements. I've always had great service here, would recommend to anyone. Great stuff.
4 September 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Thanks for this fantastic 5⭐ review, Karen! We’re thrilled to hear Gurdas provided excellent support. - Three Social Media Team
Luke made the painful easy
Luke made the painful easy - highly recommend!
2 September 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Thanks for this fantastic 5⭐ review! We’re thrilled to hear Luke provided excellent support. - Three Social Media Team
Outstanding service
I can't recall the customer service rep's name but he was outstandingly nice and helpful and made everything seem very easy.
16 August 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hi Amy, thank you for your kind review. We're delighted to hear the support you received made everything feel straightforward and hassle-free. It's wonderful to know your visit left such a positive impression. We appreciate you taking the time to share your experience.
- Three Social Media Team
Came Into upgrade and got the pleasure…
Came Into upgrade and got the pleasure of dealing with sim! She got me a great deal with a new phone and all the accessories. Excellent service and everything went smoothly.
26 August 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hi Tracy, it’s brilliant to hear that Sim supported your upgrade journey and helped you explore a new phone with accessories. We’re pleased everything came together smoothly during your experience. — Three Social Media Team
Great service from store manager Gurdas…
Great service from store manager Gurdas after some system issues managed to get me a great sim deal!
26 August 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Great to hear, Bisi that Gurdas made such a positive impact by taking the time to find the right SIM deal and provide clear support throughout the process – experiences like this really highlight the level of service we aim to deliver.— Three Social Media Team
Contract Renewal
Great help by Mr Singh and Cruz in training, definitely recommend this network and shop!
26 August 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Boom 💥 Joao 🚀 Fantastic to know that Singh and Cruz provided such expert guidance and earned your spot‑on recommendation 🌟
- Three Social Media Team
Store manager Gurdas was excellent
Store manager Gurdas was excellent! Came in to upgrade phone was out of stock in Edinburgh but made sure he got one delivered to store for me and give me and my daughter a great deal! 10/10
25 August 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Your shout‑out is WOW, Elizabeth ✨ We're delighted that Gurdas went the extra mile to secure your new phone and helped both you and your daughter find such great value. Recognition like this speaks volumes 💙
- Three Social Media Team
Reply from Three UK - 3Store Edinburgh (City)
Lovely feedback, Indra 🌟 We’re delighted everything went smoothly for you 🙌 💙-Three Social Media Team
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