I can't recommend Martin at 3 enough. He was incredibly knowledgeable & resolved my issues & requests promptly. He went above & beyond to help both myself & my mum & was a pleasure to deal with. 11... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Martin helped me get a replacement phone after i had damaged mine and a better deal on my contract package and went above and beyond in terms of customer care making sure all my data transferred over... See more
Company replied
Vincent helped me select a new phone and cheaper bundle and advised on set up. My own tech ignorance meant i had to ask for more help. Vincent was patient and understanding throughout.
Company replied
Martin and the Manger were so helpful and made my experience easy and enjoyable. Had an issue and they resolved it after a lot of work and time and I very much appreciated it. They listened to what I... See more
Company replied
Company details
About Three UK - 3Store Bracknell
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
48 High Street, Bracknell, RG12 1LL, Bracknell, South, United Kingdom
- 01344303703
4.9
Excellent
94 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Three UK - 3Store Bracknell
Hey Mr Gabriel, we’re so happy to hear Martin stood out for you. Thank you for the dazzling 5⭐ review! -Veronica
Visited today and Andrea gave 10/10…
Visited today and Andrea gave 10/10 service. Upgrading contract took as quick as 10 minutes and I was back out to get on with my day.
Fast and productive
17 June 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
Thank you for sharing this feedback, Ieva! We’re glad Andrea made the upgrade process smooth and easy for you. 😊 -Veronica
Reply from Three UK - 3Store Bracknell
That’s awesome to hear! 🎉 We’re so happy you received such great help from us. Thank you for sharing this! ☺️ -Prabhjeet
Great service from both steve martin
Great service from both steve martin
10 June 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
Hi Kelly, we’re glad your visit went smoothly and that Steve and Martin provided such helpful support. Thank you for sharing your thoughts. -Ayesha
Martin is the best!
I always come into the Bracknell branch and see Martin. Always very helpful and does his absolute best to get me exactly what I need within my price range.
10 June 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
Hi Sylvia, it’s lovely to know you trust Martin to guide you and help you stay within your price range. Thanks for taking a moment to tell us about your visits. -Ayesha
Really good service with good humour…
Really good service with good humour and a smile😊
Well done Martin
1 June 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
Hey Eileen! It’s wonderful to hear that Martin was so helpful and made sure everything was perfect for you. Thank you for sharing this! ☺️ -Neha
Martin was extremely helpful in store…
Martin was extremely helpful in store when I was asking about an upgrade. He was courteous and professional. Very easy to talk to. Great service fr9m Three in bracknell.
1 June 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
Thank you for sharing your experience, Pepe 🙌. We’re pleased Martin was able to guide you through your upgrade. -Neha
Reply from Three UK - 3Store Bracknell
Hey Ammar! 🎊 That’s amazing to hear! Big kudos to Vincent for making your experience truly special. Your feedback means a lot to us. 😊 -Prabhjeet
Amazing service in bracknell 3 shop on…
Amazing service in bracknell 3 shop on 14th May.
14 May 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
Hello there! We're thrilled to hear you had a great experience with us. Thank you for the review! -Afaq
Amazing service
Amazing service, thank you Martin for the help and very friendly dealing with my home broadband
14 May 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
Hey there! We’re glad to hear that Martin provided a positive experience and was able to assist you. Your feedback means a lot to us. -Afaq
Andrea was superb.
8 May 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
Hi there. We are pleased to hear that Andrea provided a high level of support. Your feedback is appreciated. -Kishan
Thank you for setting my device up
Thank you for setting my device up
brilliant work.steve and martin 😃
7 May 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
Hey Siri, it’s great to hear that Steve and Martin got your new tech up and running perfectly. We're glad they could provide such brilliant support to get you started! -Kishan
Reply from Three UK - 3Store Bracknell
Double the care, double the wow! We’re thrilled Andrea and Steve made your visit unforgettable and brought in a brilliant 5 ⭐ -Ashifa
Noor from the Bracknell Lexicon…
Noor from the Bracknell Lexicon attended to us..my husband and I.. exceptional customer service,warm and smiley...went over the time to get us our contracts. Cant praise her enough for her patience and professionalism.Am definitely coming back because of Noor.. 100%
27 April 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
Aww this is such a heart‑warming message! Noor’s kindness and professionalism shine through every word. Thank you for sharing the love! ⭐⭐⭐⭐⭐ -Ayesha
My wife and I had an amazing service at…
My wife and I had an amazing service at Three store at Bracknell. We were served by Noor who went extra mile to get our order processed even after running their normal open hours. Great customer service experienced. Thank you Noor and Three.
27 April 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
Thank you, Enochai, for such a thoughtful review. We’re delighted to hear Noor’s dedication left such a lasting impression during your visit to Bracknell. Going above and beyond to ensure everything was completed for you reflects the kind of care we aim to provide every day. 😇 -Prabhjeet
Service was excellent!!
Service was excellent!!! The agent( Vincent) was friendly and very helpful! He explained the benefits to me with professional advice. Definitely pleased with his service !!!
25 April 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
Thank you for taking a moment to share this with us, Mihaela. It’s fantastic to hear that Vincent made your visit so positive, offering clear guidance and a warm, supportive experience throughout. -Afaq
I was served by Noor and she went above…
I was served by Noor and she went above and beyond to explain all the offers and helping with the cancellations. She also assisted by putting on thre screen protector. She was very thorough with explaining everything, she didn't miss a thing. I was extremely pleased and she was very fast and efficient and impressively patient with me. She is a star and I recommend everyone to go in store and see her.
18 April 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
Hi Inocencia, your kind words and 5 ⭐ mean a lot to us 🎯 We're delighted that Noor guided you through all the offers with patient, efficient care, helped with the cancellations, and even took the time to sort the screen protector for you. It’s fantastic to know her dedication and prompt care made your visit so positive. -Arvind
Amazing customer service as always
Amazing customer service as always. Happy, returning customer.
13 April 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
Thank you for your kind words, Agnieszka, and we’re so glad to have you back with us. It’s wonderful to know our team continues to make your experience a positive one. -Afaq
Phone
Vincent, Andrea and Steve helped me purchase a new phone and set up my device. I'm very thankful
10 April 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
Thanks, Calistus. It’s brilliant to hear the team helped you choose your new phone and got your device up and running. They’ll be glad to see your kind words. -Ayesha
Vincent
Vincent, Andrea and Steve helped me to upgrade to a new phone and helped to transfer all of my data over.
3 April 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
Hi Michael, thank you for your 5 ⭐️ review. We’re delighted to hear that Vincent, Andrea and Steve worked seamlessly together to make your upgrade straightforward and ensure everything was set up perfectly for you. -Samad
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.