I can't recommend Martin at 3 enough. He was incredibly knowledgeable & resolved my issues & requests promptly. He went above & beyond to help both myself & my mum & was a pleasure to deal with. 11... See more
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Martin helped me get a replacement phone after i had damaged mine and a better deal on my contract package and went above and beyond in terms of customer care making sure all my data transferred over... See more
Company replied
Vincent helped me select a new phone and cheaper bundle and advised on set up. My own tech ignorance meant i had to ask for more help. Vincent was patient and understanding throughout.
Company replied
Martin and the Manger were so helpful and made my experience easy and enjoyable. Had an issue and they resolved it after a lot of work and time and I very much appreciated it. They listened to what I... See more
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Company details
About Three UK - 3Store Bracknell
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
48 High Street, Bracknell, RG12 1LL, Bracknell, South, United Kingdom
- 01344303703
4.9
Excellent
96 reviews
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Amazing help and support very happy…
Amazing help and support very happy with Noor excellent customer service
14 January 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
WOW Alex 🌟 Your 5 ⭐ review made our day. We’re absolutely delighted Noor created a wonderful experience for you. Wishing you a fantastic day ahead ✨ -Arvind
Reply from Three UK - 3Store Bracknell
Hey Andrew, that’s brilliant! We’re so glad everything went smoothly for you. Thanks for the amazing 5⭐ review! -Veronica
Store manage Steve was very helpful
Store manage Steve was very helpful. He showed professionalism. I left the store happy😄
13 January 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
Hey Irene, we’re thrilled that Steve made your visit enjoyable. Thank you so much for your 5 ⭐ review! -Suhaas
Excellent service - Bracknell High Street
Noor was very friendly and was able to complete everything quickly and effectively.
11 January 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
Thanks for writing a terrific review, Chris. We appreciate your kind words about Noor -Scott
Amazing service from Conor
Amazing service from Conor. I came in just for a pay as you go device and was than further helped with a data transfer from my broken screen phone which Conor used a mouse and USB connector to control and transfer as well as my screen protector perfectly fitted. Always great service and a friendly smile.
9 January 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Brilliant customer service
Brilliant customer service. The best.
Andrea looked after me today and offered good advice and service. Thank you so much. Keep up with your great work.
9 January 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
Hey Maria, that’s fabulous! We’re delighted to hear that Andrea made your experience so smooth and seamless. Thank you for sharing this amazing 5⭐ review! -Veronica
Excellent Customer Service and Great…
Excellent Customer Service and Great Help in Choosing a Phone
I am extremely satisfied with the customer service. The staff were very professional, patient, and knowledgeable. They took the time to understand my needs and helped me choose the perfect phone that fits my expectations and budget.
They explained all the features clearly, answered every question, and made the whole process easy and stress-free. Thanks to their support, I feel confident with my choice and very happy with my new phone.
I highly recommend this customer service to anyone looking for honest advice and excellent support.
Thank you so much to Andrea and Martin from Bracknell
Monika
8 January 2026
Unprompted review
Reply from Three UK - 3Store Bracknell
What an incredible 5⭐ review, Monika. This makes us so happy! Great work from our Andrea and Martin 🎉 -Jade
Helpful and knowledgeable
Conor , Martin and the team offer friendly expert advice whenever I have asked questions of them all.
Happy to help , knowledgeable and always solve any problem.
Great efforts in a competitive industry
22 December 2025
Unprompted review
Reply from Three UK - 3Store Bracknell
Thanks for your 5 ⭐ review, Julian, and it's lovely to hear that you enjoyed great customer service from Conor, Martin and the rest of the team. We appreciate you taking the time to share this with us 🎊. -Michael
I was helped by Martin who undid the…
I was helped by Martin who undid the mess I made online 🤣 . Quick process and no pushy hard sell but showed me any offers I might be interested in and moved quickly on if I opted not to have them. Good experience.
22 December 2025
Unprompted review
Reply from Three UK - 3Store Bracknell
Bravo, Lee! 🎊 We're overjoyed to hear that Martin delivered such an exceptional experience. Thank you so much for the 5 ⭐ review! -Suhaas
Bracknell Team. Amazing
What an absolutely super team you have in your Bracknell Branch.
I simply cannot thank them enough for their time, attention, and kind patience taken with me today.
I have been so stressed and anxious recently trying to fathom out what I am paying for, since making some changes to my phone and dongle accounts at another Three Branch.
The staff in Bracknell were knowledgeable, professional, and really went into great depth to look at my accounts and resolve things for me.
Thank you to all 4 members of the team today, especially Conor, Francine, another lovely young lady, whose name I didn’t get, and the manager. They were all brilliant, but Conor was totally amazing.
20 December 2025
Unprompted review
Reply from Three UK - 3Store Bracknell
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Noor was an amazing at her job she had…
Noor was an amazing at her job she had tremendous knowledge on products and very helpful. I am very happy with my visit at the store.
14 December 2025
Unprompted review
Reply from Three UK - 3Store Bracknell
This is what we like to hear, Akash! Thanks for taking the time to share your experience with us 😊 -Jade
Really lovely team great customer…
Really lovely team great customer service
7 December 2025
Unprompted review
Noor is the best!!
I dealt with Noor today for my new phone upgrade and she was pleasure to deal with from start to finish.
Totally catered to me with my ADHDwhich I struggle with massively.
I would not go anywhere else now.
This girl is an asset to the company.
Five star customer service.
Thank you so very much.
7 December 2025
Unprompted review
Reply from Three UK - 3Store Bracknell
Hey.
Thanks! Your review is really appreciated. -Pete
I just wanted to say thank you to Noor
I just wanted to say thank you to Noor, she was great in assisting me with upgrading my accounts, very time efficient and explained everything very well to me.
7 December 2025
Unprompted review
Reply from Three UK - 3Store Bracknell
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Martin was very friendly and helpful…
Martin was very friendly and helpful and answered all my questions.
5 December 2025
Unprompted review
Reply from Three UK - 3Store Bracknell
Thanks for this amazing 5⭐ review, Mandy. We really appreciate you taking the time to send this over to us! Great work Martin 🎉 -Jade
Great service again.
Great service again.
Contract renewed at a better price.
Very happy with Three @Bracknell.
Thankyou.
3 December 2025
Unprompted review
Reply from Three UK - 3Store Bracknell
We totally appreciate your 5* review - Have a nice day -Maxine
Martin was so helpful and got me set up…
Martin was so helpful and got me set up straight away when I’ve been struggling switching over for the past couple weeks - thank you so much!
3 December 2025
Unprompted review
Reply from Three UK - 3Store Bracknell
Thanks for your feedback, Joy, and it's lovely to hear that you enjoyed great customer service from Martin with your switch. We're delighted to welcome you to Three, and appreciate you taking the time to share this with us. -Michael
cancelling my account
Came into Bracknell store to cancel my account as I no longer able to use it. The assistant manager was really helpful and took all the stress out of cancelling this for me. Thank you and hopefully see your again Kim 😊
3 December 2025
Unprompted review
Reply from Three UK - 3Store Bracknell
Thanks for this amazing 5⭐ review, Kim. We're sad to hear that you've left us, but we appreciate you taking the time to send this over to us! Great work Kim 🎉 -Jade
Your staff are a credit to the Three shop.
The manager Steve was so helpful and patient. I even had to go back to the shop the next day for another problem and he sorted it out in about 10 minutes.
If there were 10 stars to say how grateful I am, I would be happy to press them.
Mrs Eleanor Page.
27 November 2025
Unprompted review
Reply from Three UK - 3Store Bracknell
Aww, thank you so much, Eleanor. That's a wonderful review for Steve, we are thrilled that he was able to help you each time you visited. We appreciate you :) -Scott
Excellent customer service always - thank you
Martin and Steve taking the time to fully understand my situation and always making the best plan for my needs.
Excellent customer service always - thank you
26 November 2025
Unprompted review
Reply from Three UK - 3Store Bracknell
We're thrilled that Martin and Steve were considerate when helping arrange the best plan for you, Jenni :) -Scott
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