Three UK - 3Store Bracknell Reviews 68

TrustScore 5 out of 5

4.9

48 High Street, Bracknell, RG12 1LL Bracknell, South, GB


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Rated 5 out of 5 stars

My wife and I had an amazing service at Three store at Bracknell. We were served by Noor who went extra mile to get our order processed even after running their normal open hours. Great customer servi... See more

Company replied

Rated 5 out of 5 stars

Noor from the Bracknell Lexicon attended to us..my husband and I.. exceptional customer service,warm and smiley...went over the time to get us our contracts. Cant praise her enough for her patience an... See more

Company replied

Rated 5 out of 5 stars

I was served by Noor and she went above and beyond to explain all the offers and helping with the cancellations. She also assisted by putting on thre screen protector. She was very thorough with expla... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Francine at Three UK (Bracknell)! Francine was incredibly helpful, patient, and friendly throughout the whole process. She took the time to explain all the details clearly and... See more

Company replied


Company details

  1. Electronics & Technology

About Three UK - 3Store Bracknell

Written by the company

Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network. Three’s 4G network covers 99% of the UK outdoor population.

Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.

Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.

Better connectivity, every day for every customer

Written by the company

On the UK’s Fastest 5G Network
“As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer

Contact info

  • 48 High Street, Bracknell, RG12 1LL, Bracknell, South, United Kingdom

  • 01344303703

4.9

Excellent

TrustScore 5 out of 5

68 reviews

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Rated 5 out of 5 stars

Great help from Vincent

Great help from Vincent

15 May 2026
Unprompted review
Three UK - 3Store Bracknell logo

Reply from Three UK - 3Store Bracknell

Hey Ammar! 🎊 That’s amazing to hear! Big kudos to Vincent for making your experience truly special. Your feedback means a lot to us. 😊 -Prabhjeet

Rated 5 out of 5 stars

Amazing service

Amazing service, thank you Martin for the help and very friendly dealing with my home broadband

14 May 2026
Unprompted review
Three UK - 3Store Bracknell logo

Reply from Three UK - 3Store Bracknell

Hey there! We’re glad to hear that Martin provided a positive experience and was able to assist you. Your feedback means a lot to us. -Afaq

Rated 5 out of 5 stars

Andrea was superb.

8 May 2026
Unprompted review
Three UK - 3Store Bracknell logo

Reply from Three UK - 3Store Bracknell

Hi there. We are pleased to hear that Andrea provided a high level of support. Your feedback is appreciated. -Kishan

Rated 5 out of 5 stars

Thank you for setting my device up

Thank you for setting my device up
brilliant work.steve and martin 😃

7 May 2026
Unprompted review
Three UK - 3Store Bracknell logo

Reply from Three UK - 3Store Bracknell

Hey Siri, it’s great to hear that Steve and Martin got your new tech up and running perfectly. We're glad they could provide such brilliant support to get you started! -Kishan

Rated 5 out of 5 stars

Andrea was excellent

Andrea was excellent. Steve most helpful.

2 May 2026
Unprompted review
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Reply from Three UK - 3Store Bracknell

Double the care, double the wow! We’re thrilled Andrea and Steve made your visit unforgettable and brought in a brilliant 5 ⭐ -Ashifa

Rated 5 out of 5 stars

Noor from the Bracknell Lexicon…

Noor from the Bracknell Lexicon attended to us..my husband and I.. exceptional customer service,warm and smiley...went over the time to get us our contracts. Cant praise her enough for her patience and professionalism.Am definitely coming back because of Noor.. 100%

27 April 2026
Unprompted review
Three UK - 3Store Bracknell logo

Reply from Three UK - 3Store Bracknell

Aww this is such a heart‑warming message! Noor’s kindness and professionalism shine through every word. Thank you for sharing the love! ⭐⭐⭐⭐⭐ -Ayesha

Rated 5 out of 5 stars

My wife and I had an amazing service at…

My wife and I had an amazing service at Three store at Bracknell. We were served by Noor who went extra mile to get our order processed even after running their normal open hours. Great customer service experienced. Thank you Noor and Three.

27 April 2026
Unprompted review
Three UK - 3Store Bracknell logo

Reply from Three UK - 3Store Bracknell

Thank you, Enochai, for such a thoughtful review. We’re delighted to hear Noor’s dedication left such a lasting impression during your visit to Bracknell. Going above and beyond to ensure everything was completed for you reflects the kind of care we aim to provide every day. 😇 -Prabhjeet

Rated 5 out of 5 stars

Service was excellent!!

Service was excellent!!! The agent( Vincent) was friendly and very helpful! He explained the benefits to me with professional advice. Definitely pleased with his service !!!

25 April 2026
Unprompted review
Three UK - 3Store Bracknell logo

Reply from Three UK - 3Store Bracknell

Thank you for taking a moment to share this with us, Mihaela. It’s fantastic to hear that Vincent made your visit so positive, offering clear guidance and a warm, supportive experience throughout. -Afaq

Rated 5 out of 5 stars

I was served by Noor and she went above…

I was served by Noor and she went above and beyond to explain all the offers and helping with the cancellations. She also assisted by putting on thre screen protector. She was very thorough with explaining everything, she didn't miss a thing. I was extremely pleased and she was very fast and efficient and impressively patient with me. She is a star and I recommend everyone to go in store and see her.

18 April 2026
Unprompted review
Three UK - 3Store Bracknell logo

Reply from Three UK - 3Store Bracknell

Hi Inocencia, your kind words and 5 ⭐ mean a lot to us 🎯 We're delighted that Noor guided you through all the offers with patient, efficient care, helped with the cancellations, and even took the time to sort the screen protector for you. It’s fantastic to know her dedication and prompt care made your visit so positive. -Arvind

Rated 5 out of 5 stars

Amazing customer service as always

Amazing customer service as always. Happy, returning customer.

13 April 2026
Unprompted review
Three UK - 3Store Bracknell logo

Reply from Three UK - 3Store Bracknell

Thank you for your kind words, Agnieszka, and we’re so glad to have you back with us. It’s wonderful to know our team continues to make your experience a positive one. -Afaq

Rated 5 out of 5 stars

Phone

Vincent, Andrea and Steve helped me purchase a new phone and set up my device. I'm very thankful

10 April 2026
Unprompted review
Three UK - 3Store Bracknell logo

Reply from Three UK - 3Store Bracknell

Thanks, Calistus. It’s brilliant to hear the team helped you choose your new phone and got your device up and running. They’ll be glad to see your kind words. -Ayesha

Rated 5 out of 5 stars

Vincent

Vincent, Andrea and Steve helped me to upgrade to a new phone and helped to transfer all of my data over.

3 April 2026
Unprompted review
Three UK - 3Store Bracknell logo

Reply from Three UK - 3Store Bracknell

Hi Michael, thank you for your 5 ⭐️ review. We’re delighted to hear that Vincent, Andrea and Steve worked seamlessly together to make your upgrade straightforward and ensure everything was set up perfectly for you. -Samad

Rated 5 out of 5 stars

Been to this 3 store many times always…

Been to this 3 store many times always helpful and nothing is to much trouble. Allan.

2 April 2026
Unprompted review
Three UK - 3Store Bracknell logo

Reply from Three UK - 3Store Bracknell

Hi Allan! We love hearing that our team was able to help you patiently and quickly. Thanks for the 5⭐ rating 😊 -Ayesha

Rated 5 out of 5 stars

Steve was very helpful and friendly he…

Steve was very helpful and friendly he explained everything to me that I needed to know and helped me set up my new phone.

1 April 2026
Unprompted review
Three UK - 3Store Bracknell logo

Reply from Three UK - 3Store Bracknell

Thanks for sharing your experience, Casey. We’re pleased Steve guided you through everything and got your new phone set up smoothly. -Shivam

Rated 5 out of 5 stars

Very helpful staff in Bracknell Branch.

Very helpful staff in Bracknell Branch.
Helped sort out new phone. Vincent and Martin .

23 March 2026
Unprompted review
Three UK - 3Store Bracknell logo

Reply from Three UK - 3Store Bracknell

🌟 Linda, it’s wonderful to hear you had such a positive experience at our Bracknell branch with Vincent and Martin. -Shivam

Rated 5 out of 5 stars

Excellent service

Excellent service, Steve and Martin :)

19 March 2026
Unprompted review
Three UK - 3Store Bracknell logo

Reply from Three UK - 3Store Bracknell

Hey Elaine! Steve and Martin will be overjoyed knowing their support made your visit unforgettable and brought in a brilliant 5 ⭐ -Ashifa

Rated 5 out of 5 stars

Martin was superb I explained what I…

Martin was superb I explained what I needed and we got the job done quickly and easily. I have been a customer for 20 years now and it's always so easy.

19 March 2026
Unprompted review
Three UK - 3Store Bracknell logo

Reply from Three UK - 3Store Bracknell

Thank you for sharing your experience with Martin, Ian. It’s wonderful to hear how smooth and efficient everything felt, and that the consistency over the years has made such a difference. Your loyalty and trust really stand out, and it’s clear that the service continues to deliver the kind of reliability and ease that keeps you coming back. -Kashish

Rated 5 out of 5 stars

Steve was amazing

Steve was amazing, can’t recommend enough!

13 March 2026
Unprompted review
Three UK - 3Store Bracknell logo

Reply from Three UK - 3Store Bracknell

Hello, Debbie! We’re so glad to hear that Steve made such a strong impression and gave you the support you needed. Thank you for the amazing 5 ⭐ review! -Prabhjeet

Rated 5 out of 5 stars

Needed to buy a new phone and the staff…

Needed to buy a new phone and the staff were very friendly and helpful

13 March 2026
Unprompted review
Three UK - 3Store Bracknell logo

Reply from Three UK - 3Store Bracknell

Lovely! We absolutely love hearing this. We’re so glad you received the best support from us, and we can’t wait to welcome you back soon, Jane! 😉 -Kashish

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